Chrysler Dodge Jeep Ram FIAT of Manhattan - Service Center

Let us start by bringing up that the mopar family of products is amazing. This service department not so much. I came here three weeks ago at 7:30am spoke to Emmanuel Karamalis whom had my car checked a products is amazing. This service department not so much. I came here three weeks ago at 7:30am spoke to Emmanuel Karamalis whom had my car checked and ultimately ordered parts . Parts arrived last week, I then brought the car in yesterday Monday May 23 to avoid an accident as my car is losing power. I came back in on the May 24 to ask how long would the repairs take, manny started hollering at me in plain waiting area. I obviously got mad and asked him to lower his tone. That’s when Dillon (manager comes around and tells me after 3 weeks of waiting for parts he is going to bring my car down cause manny is having a hissy fit. I told him what I need is the same respect offers to these millionaires and not to be yelled at cause he is overwhelmed. Dillon went around and answered my question and actually stayed calm and collected. He gave me the information I needed. He told me to get a rental until Friday as they are backed up and it will give them time. I will now go and extend my rental until friday. Emmanuel Karamalis should be fired for yelling at a customer the way, he raised his voice at me. Not everyone is going to have the same control, so avoid yourselves the possible disrespect. Avoid Emmanuel Karamalis as your representative if you are using an extended warranty. His excuse is he is extremely busy and overwhelmed to disrespect a customer is unacceptable. Emmanuel Karamalis should stay away from customer service 🙌 More

Angel was great he listened to every word I said to him about the issues I had with my jeep . When I picked my jeep everything was solved and I was happy to drive !thank guy you angel about the issues I had with my jeep . When I picked my jeep everything was solved and I was happy to drive !thank guy you angel More

I have been using this dealership for many years now, and just found out that they are now under new ownership. My new experience with this was very good. Angel who I felt with was very helpful and accommoda just found out that they are now under new ownership. My new experience with this was very good. Angel who I felt with was very helpful and accommodating. More

Great customer service, quick and efficient! Our service representative was communicative and knowledgeable. Much better than other Jeep service centers. Our service representative was communicative and knowledgeable. Much better than other Jeep service centers. More

The customer service is outstanding. Work is always done professionally. I have confidence in the service crews at this dealership. Work is always done professionally. I have confidence in the service crews at this dealership. More

They are professional clean and know what they’re doing car also comes back clean and wash as well car also comes back clean and wash as well More

Angel, was my representative he was superb. He had a diagnostic test done on my vehicle and the problems was presented to me quickly with options to resolve them. I truly believe in the services provide diagnostic test done on my vehicle and the problems was presented to me quickly with options to resolve them. I truly believe in the services provided by Manhattan Jeep and Angel. I highly recommend both Angel and Manhattan Jeep. More

Angel was awesome helping me with my Jeep Wrangler Sahara! Thanks so much, Angel!!! Janice Lewart Sahara! Thanks so much, Angel!!! Janice Lewart More

Angel H. Was very cordial and professional. He was knowledgeable regarding the issues with my car repair. I was very happy with his service! knowledgeable regarding the issues with my car repair. I was very happy with his service! More

I took my car in for service and honestly I had the best customer service ever. Manny was such a pleasure and I couldn’t have asked for better service. He made sure the work was done and that it took prio customer service ever. Manny was such a pleasure and I couldn’t have asked for better service. He made sure the work was done and that it took priority. The service was fast too! I didn’t have to leave my car or wait a long for it. I got my car back within hours of leaving it. I was impressed! Even the car wash was done with such detail. I will definitely be returning to this dealership for service. More