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Chrysler Dodge Jeep Ram of Chicago
Chicago, IL
344 Reviews
CDJR of Chicago is the fastest-growing Chrysler Dodge Jeep Ram dealership in the city. But our award winning service doesn't stop in Chicago! Thanks to our convenient location at Western and Peterson, we serve the Northwest and Near West suburbs and Northwest Indiana as well. We have been under new ownership and management since June 2022 and our commitment to always delivering a world-class experience is behind everything to do. whether you need to make a vehicle purchase, want to sell your current vehicle, or you are looking for a dealership to trust your vehicle care to, look to us. The proud family at CDJR of Chicago.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 344 reviews
Verified Customer
October 24, 2023
The Service Team could not have done a better job working with my time, schedule, and budget! with my time, schedule, and budget! More
by deanb0
October 24, 2023
This was the absolute worst experience I have ever had with a car dealership. I made an appointment for a repair. When I brought my car in for the repair, I was told it would be several hours before they with a car dealership. I made an appointment for a repair. When I brought my car in for the repair, I was told it would be several hours before they were able to look at my car and diagnose the problem even though I had scheduled an appointment with the expectation that they would look at it right away since I had an appointment. I also told them that I had purchased a service contract for $2500 at their facility when I bought the vehicle new and that I thought my repair should be covered by my service contract. They told me they would check into it and get back to me. The end of the day came and nobody had called so I called to check in. I was told that my car needed a new seal in the exhaust system and that it would be ready the following morning by 10:30. I was also told that the repair would be just over $200. When I arrived at 10:30 the next morning to pick up my vehicle, I was told that they "forgot" about my vehicle and the work had not been started yet so I was forced to wait for the work to be complete. When the work was finished, I was told that the cost would be $580. I had added new windshield wiper blades to the repair but didn't expect them to cost almost $400 extra. When I confronted them about the change in cost, they brought another person over to look at it and the cost ended up being reduced to $367. When I inquired whether they had confirmed that the repair would be covered by my service plan, they told me they would look into it and issue me a refund once they confirmed with the provider. Five days went by and nobody called me so I reached out again, I was told that the repair was not covered because I needed to have the service done where the car was purchased. The dealership where I brought it in for the repair was where I bought the car so I was confused. I was told that this dealership had been sold and that it was no longer Napleton Jeep. Now it was Jeep of Chicago. This made no sense to me as I was not informed that there was new ownership and that my repair would not be covered because the agreement was sold by the prior ownership. I spoke with a director to voice my concerns and was told that in order for the repair to be covered by the service plan, I would have had to take it to Napleton Mazda in Schaumburg. I asked for the director to see what he could do to help work with the service agreement provider and he basically said we didn't sell you this service agreement so we can't help you. More
by mikefrankkw
October 24, 2023
Fantastic Service. Quick and easy. I would highly recommend going to Jeep of Chicago to get your Jeep serviced. Quick and easy. I would highly recommend going to Jeep of Chicago to get your Jeep serviced. More
by dberberi
Employees Worked With
October 20, 2023
Christian was super helpful with some questions I had regarding my car, service was quick and very efficient definitely will recommend to my friends! regarding my car, service was quick and very efficient definitely will recommend to my friends! More
by palvarado1
Employees Worked With
October 20, 2023
Diana . .great customer service. Patient, kind and knowledgeable. Excellent follow up and accessible by text. .great customer service. Patient, kind and knowledgeable. Excellent follow up and accessible by text. More
by PATD2007
October 18, 2023
Fast and quality service, great value, and friendly staff. Definitely can trust them with your car staff. Definitely can trust them with your car More
by RaV
Employees Worked With
October 15, 2023
The service was good service and they have friendly employees. I am very satisfied. thank you employees. I am very satisfied. thank you More
by Hel
Employees Worked With
October 14, 2023
They were all amazing I had a great a experience and I would go back there again would go back there again More
by MUHAMMADALI.ALASADI
Employees Worked With
Other Employees :
Vince Perez, Billy Khatib
October 12, 2023
I wrap your head around something and I don't mean add insult to injury,Believe it or not, I will say the truth before my soul, and before God. In commercial sciences, we call it: customer phisher/for insult to injury,Believe it or not, I will say the truth before my soul, and before God. In commercial sciences, we call it: customer phisher/forced selling. for the following reasons: 1- After I purchased a car, I found that the rear tire had a hole in it. Despite my reporting of the problem on the same day of purchasing, he said that I had to pay an additional amount to fix it. so far, I am suffering from the problem of the right rear tire. 2- Kan Luan was running away from customers during the sales processing (he is not reachable easily) I read that through his face, even the entire crystal employees aren't corporating with the customer despite the the purchasing system is for the great service of customers, and should be finished both sides might be happy. 3- not honest with the customer, I purchased I found out that,the rear tire on the right side had a hole on it , 4- Not honest and clear. 5- He Does not looking into the customer's eyes. 6- whenever you call to who you want to speak to wasn't reachable. Note: There is no future as long as he is a manager in this branch company . Sincerely. God bless, who is asking about someone feeling. Tombe Logale More
by juba310519800
