Chrysler Dodge Jeep Ram of Chicago

This dealership was great. Love the way the employees treat their buyers I would recommend them to anyone Love the way the employees treat their buyers I would recommend them to anyone More

we have long felt that any car-purchasing experience would be a challenge - no matter where we went. alas, we have used this dealership (formerly Napleton's) for many car purchases (more less painful t would be a challenge - no matter where we went. alas, we have used this dealership (formerly Napleton's) for many car purchases (more less painful than others), so when we wanted to upgrade our 2013 to a 2023, we found what we wanted in stock and went and made the transaction ... how WAS it? hmm ... felt the company is working very hard to have all the diversity, inclusion pieces in place which, to our sensibilities, doesn't always equate with quality. we made our purchase - in cash - which meant no one would make more money off of us and the customer attention swiftly waned. no surprise. our sales person was "fine" - young and still learning how to listen. would this experience have been different/better elsewhere? likely not. More

Was not impressed, had appointment car was not there to be seen. Salesmen never gave his name. They ran credit and told me it was too much car for me. I have a $40,000 secure loan with BOA, and told the sa be seen. Salesmen never gave his name. They ran credit and told me it was too much car for me. I have a $40,000 secure loan with BOA, and told the salesman I had $5,000.00 to put down. Car was advertised at $47,000. Didn’t think we were that far off. I also have a 2014 Range Rover Sport that I owe around $8,500.00 on(158,000 miles) and they didn’t seem willing to work with me. More

Jesica and the dealership were great. They worked on a vehicle for us for a while but not their fault (factory issues). They worked on a vehicle for us for a while but not their fault (factory issues). More

It went smoothly and I love how my advisor kept me up to date with updates on repairs. Also, shout out to Roland for washing my car thoroughly. Thanks guys!!! date with updates on repairs. Also, shout out to Roland for washing my car thoroughly. Thanks guys!!! More

My experience was great and they performed the work in a timely fashion, as always. Thanks! timely fashion, as always. Thanks! More

Extremely poor experience. They were very slow to respond- like days. Then the vehicle advertised was MUCH more expensive than the advertising showed, because of “add-ons” th They were very slow to respond- like days. Then the vehicle advertised was MUCH more expensive than the advertising showed, because of “add-ons” they said they could not remove. Worst experience with a dealership EVER. Don’t shop here, I would say they are deceptive in their approach to the point of fraud. More

Did not address the root cause of the problem; tire pressure sensor on and under warranty and they did not fox it. They turned it off, but it came back on the next morning. I can’t think of any other r pressure sensor on and under warranty and they did not fox it. They turned it off, but it came back on the next morning. I can’t think of any other reason they would not want to fix the problem other than just plain poor service. More

Very attentive to requests for status. Arranged for me to speak with technician who fully explained the source of the problem and fix that was recommended in a TSB. Arranged for me to speak with technician who fully explained the source of the problem and fix that was recommended in a TSB. More

Items to be fixed on vehicle were not done. Gave only one keyless entry fob, I spend over $400 for new one. Told there was a brake controller for tow pkg, there wasn't. Spend $276 to add one. Gave only one keyless entry fob, I spend over $400 for new one. Told there was a brake controller for tow pkg, there wasn't. Spend $276 to add one. only 2 floor mats for front row, not even for Tahoe. No 2nd or 3rd row given. Wanted my check before showing me the vehicle. Didn't even do a walk thru of the vehicle. Would only offer $500 for a trade, that was a joke. I like the Tahoe, but I wouldn't go back to dealership. More