Chrysler Dodge Jeep Ram of Chicago

It is conveniently located, for me. And the experience was surprisingly pleasant. I will return. And the experience was surprisingly pleasant. I will return. More

I'm very disappointed with this dealer. At sales time everything was smooth and fast, but post sales I'm facing a lot of issues and lack of communication. 😠 At sales time everything was smooth and fast, but post sales I'm facing a lot of issues and lack of communication. 😠 More

Kept my vehicle for 48 hours, never called to give me updates. I called on third day to find out my vehicle was never even looked at. Risked driving my family 1400 miles across the country because they n updates. I called on third day to find out my vehicle was never even looked at. Risked driving my family 1400 miles across the country because they never looked at my vehicle. More

I took my Jeep in for a factory recall. They provided me with an Uber to get me home and back to the dealer. They provided me with an Uber to get me home and back to the dealer. More

Great service. Nice waiting room. Really good to see Lester working in the service department. Nice waiting room. Really good to see Lester working in the service department. More

My car is still not fixed I have taken it in over 3 time now and still the issue is not fixed the only reason I have not brought it back to you is because I’m at a loss on what to do next call me 7737070879 now and still the issue is not fixed the only reason I have not brought it back to you is because I’m at a loss on what to do next call me 7737070879 More

Came across as sleazy to me. They really weren’t listening to me instead they just wanted to sell me something. My battery to my car remote was low and they said they would repla They really weren’t listening to me instead they just wanted to sell me something. My battery to my car remote was low and they said they would replace it they didn’t. They washed the car off and it had dents on the hood which was unnoticeable because it was dirty. The interior was not cleaned out and he dust dirt and crumbs along the seats and door jambs. I came in with a pre approval with a lower interest rate than what they ended up giving me and when I came the following day to correct it I was met with lies about the guy would finances me would not be there but I arrived later and he was. The dealership manager said he wasn’t sure how things worked because he had only been there for 5 days prior to me coming in. I asked for business cards they didn’t have any. I purchased LoJack on the vehicle which they didn’t activate. I had to call back in. Terrible people. Terrible service. I get it though cars are sitting in lots for longer and they needed to move the car. I would NEVER recommend ANYONE here More

The service and sales department are amazingly great . I really appreciate all of their hard word and dedication and time they put in to my 2020 equinox. They made me feel like family!! I really appreciate all of their hard word and dedication and time they put in to my 2020 equinox. They made me feel like family!! More

we have long felt that any car-purchasing experience would be a challenge - no matter where we went. alas, we have used this dealership (formerly Napleton's) for many car purchases (more less painful t would be a challenge - no matter where we went. alas, we have used this dealership (formerly Napleton's) for many car purchases (more less painful than others), so when we wanted to upgrade our 2013 to a 2023, we found what we wanted in stock and went and made the transaction ... how WAS it? hmm ... felt the company is working very hard to have all the diversity, inclusion pieces in place which, to our sensibilities, doesn't always equate with quality. we made our purchase - in cash - which meant no one would make more money off of us and the customer attention swiftly waned. no surprise. our sales person was "fine" - young and still learning how to listen. would this experience have been different/better elsewhere? likely not. More

This dealership was great. Love the way the employees treat their buyers I would recommend them to anyone Love the way the employees treat their buyers I would recommend them to anyone More