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Chrysler Dodge Jeep Ram of Chicago - Service Center

Chicago, IL

3.8
171 Reviews
Call Service Center (773) 334-3400

171 Reviews of Chrysler Dodge Jeep Ram of Chicago - Service Center

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August 10, 2023

After decades of good service and reasonable costs from Napleton, when my husband and I bought 7 cars, I got gouged on price the first time I came in for service. Also, soon after I left, I saw an engine More

by ginp65
Recommend Dealer
No
Employees Worked With
Christian Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Ginp65, thank you for bringing this to our attention. We want to hear about your experience and have the opportunity to make this right. Please contact our customer relations manager, Danielle, directly at (773) 334-3400 email: danielle@jeepofchicago.com

July 30, 2023

Good costumer service and good attention and communication pay attention what I need thank you More

by calamontes78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesica Vidal
Report | Print
Jul 31, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Calmontes78, thank you for the review! Customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon.

July 29, 2023

Great service! Loving the renovation they got going on, will be back for more services More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Chris, thank you for the review! Customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon.

July 28, 2023

Jesica, left on break and left my order, Christian was nice enough to notice and proceed it so I wouldn't have to wait! More

by kolkerjill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesica Vidal
Report | Print
July 28, 2023

Great first experience with this dealership, Everything went smooth and on time. They solve the issue on my truck professionally. Thank you for your good work More

by tose_2005_mk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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Jul 31, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Tose_2005_mk, thank you for the review! Customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon.

July 26, 2023

The waiting area was immaculate. The service I needed was completed in a timely manner. The service advisor was the best! More

by vinsonpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Jul 31, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Vinsonpaul, thank you for the review! Customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon.

July 24, 2023

Great service and very timely. Helped me out in a pinch and very easy to work with. More

by patricio.clancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Patricio.clancy, thank you for the review! Customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon.

July 22, 2023

All good, but my “change oil” notification is still on. Do I need to get that fixed? More

by kevintfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesica Vidal
Report | Print
July 17, 2023

The service left black grease on the back of the rear view mirror. The repair costs quoted seemed excessive for the work. More

by jacquescattan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesica Vidal
Report | Print
July 16, 2023

Always great service, glad to have them locally to support my Fiat needs- Bess Arthur More

by windyhoosier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesica Vidal
Report | Print
Jul 31, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Windyhoosier, thank you for the review! Customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon.

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