Chrysler Dodge Jeep Ram of Tampa Bay

I moved here from Colorado in 2010. I had purchased a 2005 Jeep Liberty in Colorado and decided to start having my Jeep serviced at this dealership. First I bought an Oil Change package which included 4 2005 Jeep Liberty in Colorado and decided to start having my Jeep serviced at this dealership. First I bought an Oil Change package which included 4 changes. First oil change went fine until on week later my A/C went out and need a new compressor. Thank goodness for the warranty, buth they still charged me $100 for diagnostics. Was kind of leary that all of a sudden my AC goes out after an oil change. Since gas prices were going up and my Liberty was a gas eater I traded it in to this dealership for a 2009 Jeep Patriot in January 2012 with 28000 miles on it. After all is done, I notice that an oil change had to be done in 1000 miles, they couldnt even do that before I drove off the lot with it. Now, I have to take it in to them in February 2012 for an oil change, 1 month after I buy the car from them. Yep they put on new front and back wiper blades without asking me. OK...now Im getting suspicious! May 4 comes along, time for another oil change. Bring it in, go to pick it up at the time I requested, nothing was done. It sat in there lot the entire day. Big apologies, yeah right. So, I bring it back the on Monday May 7 to have it done. Stop for gas on the way in to the dealership, drop it off. Pick it up later in the day, and they say $15 fee. For what I asked....wiper blades. I just about had a fit, just had new blades in February, then the story changes $15 for tire rotation. As I am driving home, now I notice I have only 1/2 tank of gas. I filled it up that morning........very suspicious!!!! 2 weeks later May 28 (33000 miles on car) , ABS light stays on, bring it in, now I need a new ABS modular and master cyclinder, not covered by warranty $1400, part not in stock. They have to order it, bring it on Monday. With no master cyclinder they allow me to drive the car home. Bring it in next day, repair done. June 6 go to dealership to talk to service manager Jennifer about my issues. Started telling her either I bought a lemon, its coincidence, or unethical practices are going on in the service dept. When I started telling her about the missing 1/2 tank of gas, she told me to leave. June 12, no cold air coming out of the A/C unit. Now what do I do, did theyagain screw with my Patriot. Took it to a small auto service shop, loose wire. Connected it...boom instant COLD air. They said it looked suspicious. I WILL NEVER BRING MY CAR TO THIS DEALERSHIP AGAIN, EITHER I GOT A LEMON, ITs COINCIDENCE OR THEY ARE JUST SCREWING UP MY CAR. Ive been on the internet looking at Jeep Dealership reviews in the Tampa area, this one has the poorest rating, so does Ferman Chrysler Jeep Dodge in Tampa, and Courtesy Chrysler Dodge Jeestep of Brandon. Seem Jerry Ulm Dodge Chrysler Jeep in Tampa got a good rating. Anyone have a good car service shop to recommend??? More

I had a very positive experience at this dealership working with David Clemmons. I was in a bit of a time crunch and requested a trade-in value and some figures on a car I was interested in. David ha working with David Clemmons. I was in a bit of a time crunch and requested a trade-in value and some figures on a car I was interested in. David had my numbers in no time and I was on my way. No hassles whatsoever. I did not end buying the car as I decided it was just not the right car for me, but the deal they made me was a good one. Highly recommend working with David. More

I brought my truck in at 8:30 this morning to get a few simple warranties fixed. I received a phone call at 4:30 with the service rep. telling me that they did not have any of the parts in for the 3 things simple warranties fixed. I received a phone call at 4:30 with the service rep. telling me that they did not have any of the parts in for the 3 things that needed to be fixed. I asked the rep what have you been doing with my car since 8:30? He told me diagnosing the problem. Wow that took a long time to tell me that I had to bring back my truck on Tuesday for a day in a half job. Here's the deal; I get that they can't keep all parts in stock, but there are 2 dealerships with in the area to hunt and gather. Plus, they could have called me a lot earlier to let me know that my truck was ready. There motto is "5 star" service same day in and out! Well, they could pull the car up for you just like Mazda used to do when I would take my truck in to them. I had told the rep that Jaguar would do that and he had told me that you are paying a lot more for a Jag. Well, good response for a 5 star service kinda guy. So, I walked to the parking lot where my truck was parked and opened the door to find the plastic seat cover and paper floor protector still on the floor. You would think with a major company like Chrysler, Dodge, that was going bankrupt, that they would REALLY work on a "5" star customer service program. Just one mans opinion! Oh, did I fail to mention I have been in the customer service industry for over 20 years! Get off your rear ends and service the people that bought a $30'ooo plus truck from you already. Service... Service...service.... That's the name of the game More

Dear Mr. William Cockerell: First, I would like to Dear Mr. William Cockerell: First, I would like to congratulate you on your friendliness eagerness to help the customer. I JUST REALLY NEED TO TELL Dear Mr. William Cockerell: First, I would like to congratulate you on your friendliness eagerness to help the customer. I JUST REALLY NEED TO TELL YOU HOW HAPPY I'M WITH MY RECENTLY PURCHASED VEHICLE FROM YOUR DEALERSHIP. I purchased 2006 Acura MDX; Mr. William Cockerell handled the deal. I fly from Pennsylvania to Tampa FL. To get this car. As Mr. William Cockerell told me over the phone. As a Man I have my word, everything is in great condition with this car. After his promised I didn’t ask anything else. I just fly there. Mr. William Cockerell. went above and beyond the call of duty to take care of my.. I cannot tell you how happy I’m with my purchase. I have purchased many cars and never have we been treated with the respect, honesty, and professionalism as shown to us by William Cockerell. We have, and will recommend your agency to family and friends.Looking forward to purchased another car for my wife. Respectfully, Hilton Pehlivan More

I love my new Charger! Brad the General Manager made me feel like I was the most important customer in the Showroom! I would recommend this dealership to all of my friends and family. feel like I was the most important customer in the Showroom! I would recommend this dealership to all of my friends and family. More

I have nothing but great things to say about North Tampa Chrysler. I brought my Jeep there several times for repairs. Angie and John in the Service department were always very helpful and the technicians Chrysler. I brought my Jeep there several times for repairs. Angie and John in the Service department were always very helpful and the technicians did excellent work. As a result, I recently traded in my Jeep for a new car and became aquainted with the Sales department. Buying a new car is a stressful event for me and the staff at North Tampa were amazing. Awesome is the best way to describe Jay in sales and Shane in finance They answered EVERY question I had and provided excellent customer service. I have recommended this dealership to family and friend. I will not go any where else! More

From the sales transaction through the service activity - everyone has been on top of thier game. Having dealt with BMW service for the last 20+ years our expectations are high - and being met and exceeded b everyone has been on top of thier game. Having dealt with BMW service for the last 20+ years our expectations are high - and being met and exceeded by North Tampa Chrysler Dodge. Our 2011 1500 R/T is heads and tails above the 2004 Rumble Bee we traded in. More

Helpful Staff. Great Experience. Was looking for another truck to use in maintainence business. Laster was helpful and showed me a couple units on the lot. Still comparison shopping. truck to use in maintainence business. Laster was helpful and showed me a couple units on the lot. Still comparison shopping. More

Lester was very patient and helpful showing me different new and used cars until I decided which one I wanted. He was polite, courteous and gave me no pressure. The staff was easy to talk to and explained e new and used cars until I decided which one I wanted. He was polite, courteous and gave me no pressure. The staff was easy to talk to and explained everything in detail. Nice, friendly experience. More