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Chrysler Dodge Jeep Ram of Tampa Bay
Tampa, FL
420 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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420 Reviews of Chrysler Dodge Jeep Ram of Tampa Bay
July 21, 2015
Ease of transaction I have always purchased my cars from CarMax; simply because the last time I dealt with a large dealership I felt as though I spent have my life there I have always purchased my cars from CarMax; simply because the last time I dealt with a large dealership I felt as though I spent have my life there going back and forth with salesman, finance managers and such. With CarMax I was always in and out, selecting car online, knowing the price and life was grand. Well, yesterday I met and worked with a great salesman at Jim Browne by the name of Larry Sanders. Larry took my application on line; understood exactly what I was looking for, found the car that worked with the terms he knew I would be comfortable with and when I went to pick up the car and sign all the paperwork, I was in and out of the dealership in less than 2 hours. The experience I had with Larry has changed my perspective on the BIG (or at least this one) dealerships, as I was presently surprised that he got it right the first time, without the back and forth haggling I was accustomed to in the past. I would be remise if I did not mention Kila, he reviewed all the terms of the loan in detail to be sure I understood them and was also a pleasure to work with. Thank you, Larry, for a wonderful car buying experience More
by Caldee
Employees Worked With
Larry Sanders, Kila
July 18, 2015
2015 Dodge Journey Crossroad Great overall experience. Wheeling and dealing of course was stressful but ultimately I am extremely satisfied with the end result. Larry was bar no Great overall experience. Wheeling and dealing of course was stressful but ultimately I am extremely satisfied with the end result. Larry was bar none one of the best customer service reps available as i have been in sales for years. I had zero issues regarding his sales presence. This individual would most definently be on my payroll. With his drive, motivation and follow up i suggest you keep him at all costs before he is lured to a greener pasture. Customer happiness achieved which as a retail location is the #1 priority. There could be some streamlining/efficiency regarding website/sales tactics but nobody's perfect. All we can do is learn and adjust to our surroundings accordingly. Might I suggest taking specific notes catering as Toyota does referring to their service/sales process? Those in the know will understand what I'm referring. Thank you and it was a pleasure. More
by tb0534
Employees Worked With
Larry in sales
July 16, 2015
Always a Pleasure My sales rep, Carlos Knowles was very patient and honest with me during my recent vehicle purchased. I appreciate all of those involved in my new vehi My sales rep, Carlos Knowles was very patient and honest with me during my recent vehicle purchased. I appreciate all of those involved in my new vehicle purchase. I couldn't be happier with the vehicle and the process. More
by kelbells
Employees Worked With
Carlos Knowles & William Greere
July 16, 2015
Simple and awesome! John Frayne and the rest if the gang at Jim Browne Dodge Jeep Chrysler Ram, are quite simply, AWESOME! My experience was great, and I LOVE my new (us John Frayne and the rest if the gang at Jim Browne Dodge Jeep Chrysler Ram, are quite simply, AWESOME! My experience was great, and I LOVE my new (used) Challenger! Thanks guys!! More
by Jpchallenger14
Employees Worked With
Johm Frayne
July 15, 2015
Bob Ritt best I've meet This man knew his product and statistics plus he has a easy going fun and attentive attitude . I will return to buy and tell all my family and friend This man knew his product and statistics plus he has a easy going fun and attentive attitude . I will return to buy and tell all my family and friends about his expertise. Not pushy at all like others I've meet in showrooms before. Plus I love the dodge brand.and Robert Ritt More
by Big doggone
Employees Worked With
Robert Ritt sales
July 12, 2015
Friendly, professional, very helpful Excellent! I would definitely recommend John and Felix! Instantly felt comfortable. They were eager to help us find the car we wanted at the price w Excellent! I would definitely recommend John and Felix! Instantly felt comfortable. They were eager to help us find the car we wanted at the price we wanted. Also chatted with another salesman, Eric, who was very friendly and professional. Overall very happy with our experience. More
by Sbw
Employees Worked With
John Benvento
June 18, 2015
Incredible relaxing experience This was the most respectful and professional dealership I have ever walked into and dealt with. When I was going through the deal what we agreed on i This was the most respectful and professional dealership I have ever walked into and dealt with. When I was going through the deal what we agreed on is exactly what happened. There was no nonsense and the communication through all of the people was flawless. I highly recommend this dealer if you want treated right. 5 star dealership. More
by Jfrenchko
May 30, 2015
Worst Dealership EVER! I’ve been trying to find time to do this since I purchased my new vehicle at Jim Browne Dodge of Tampa Bay back in February. I’m active duty military I’ve been trying to find time to do this since I purchased my new vehicle at Jim Browne Dodge of Tampa Bay back in February. I’m active duty military and currently stationed in El Paso, Texas but from time to time get a little time off to visit my family and take care of a couple of things like purchasing a new truck. After looking around at many dealerships Jim Browne Dodge seemed to be the most willing to help, oh my, was I ever wrong. I was looking for something very specific as I had very specific needs with being military and moving often. I needed Ram 1500 Crew Cab with a 6,4ft bed, preferably in black with 4x4 (I was willing to give on color or model). They are particularly on the rarer side because of the length of the truck, but I was very pleased to see that the salesman was able to locate one relatively close by and they were very quick to close the sale and get me to sign documents with a guarantee I would have my truck late the next day. What they found for me was a 2014 Ram 1500 Laramie 6,4bed in black. I was very pleased up to this moment and couldn’t wait to see my brand new truck. First day goes by no truck, I was explained that the other dealership where they were picking it up at was unwilling to give up the truck because it’s a “unicorn” and they did not wish to give any rebates on it, also wished to sell it for over sticker price. Needless to say within 5 days later I was getting pretty annoyed with the situation and their customer service which leads me to the following questions. If you weren’t sure that you could get the truck, then why would you sell it to your customer? Why would you guarantee something you aren’t sure you can pull off? Why would you not contact the other dealership and coordinate before running one of your customers for a 50K dollar truck? All valid questions that have still to be answered. No one cared enough to help through the process, not even the GM there. Eventually they were able to locate another truck, but I had to end up settling on it because they couldn’t get the one I actually was sold to begin with. So I ended up with a 2015 Ram 1500 Laramie with a 6,4bed black and grey with no 4x4. Also paying more for it. At this time I thought we were done and this would be the end of dealing with this dealership, but was I ever wrong! A month later they are having problems with the title of my trade, which was a 2013 Ram R/T Regular Cab. I found this funny because even though my vehicle resided in El Paso with me, it was titled and tagged in Florida so this issue should’ve never existed in the first place. Fine, I’ll sign the title paperwork reluctantly. Now I’m back in El Paso so they overnight me the documentation, and as I open it I realize that it’s a completely blank document. I would never in my life put my signature on a completely blank document, would you? So I wait for the dealership to contact me and I tell them what happened. About a week later they do and I explain what happened and they act like it’s not a big deal and send out a proper document. I sign it and send it back, and now they won’t stop calling for these customer service surveys. I already let them know how awful they were, but do you think they have even made an attempt to compensate me for the time and money I lost…..NO! In the end what I’m trying to say is STAY AWAY FROM HERE! Their customer service is a disgrace and they’ll take any chance they can get to abuse their customers! More
by techera84
Employees Worked With
I Don't remember
May 14, 2015
Jeep Owner I am very dissatisfied with the purchase of my Jeep Wrangler.. Although my salesman I liked a lot and he did a good job of not pressuring me but its h I am very dissatisfied with the purchase of my Jeep Wrangler.. Although my salesman I liked a lot and he did a good job of not pressuring me but its his bosses I am not satisfied with. 1) First of all, after I had signed all the papers and went out to leave in my 2014 Jeep I was told there was only one key for the vehicle (I asked that they get me the other key at that point and the sales person said they would contact the previous owner. 2) About half way home I noticed that the dealership had only put a little less than half a tank of gas.(One would think that after purchasing a new vehicle they would at least fill the tank). 3) After I got home I accidentally pressed a button on the steering wheel, so I started going thru the options at which point I notice that my oil in the newly purchased vehicle has only 7 percent life left. So obviously they don't service the vehicles that come in as a trade or the oil would have been changed or you would hope that when you buy a new (had 18000 miles on it) vehicle it would at least come with an oil change. 4) I called the day after I purchases the vehicle and reminded the gentleman (I won't call names here) that did the paperwork and reminded him that I was due a second key for my jeep. He said he would have someone call me......it's been almost a week now and I have not heard a word from anyone....no call ....nothing 5) Now I have a light on my dash that says (left rear signal out and change oil soon). 6) I'm wondering what I will find wrong next. I have only had this vehicle a week!!!!! UPDATE - THE GENERAL MANAGER CALLED ME AND IS GOING TO MAKE EVERYTHING RIGHT!!! I also want to mention that this was the second Jepp I purchased here and the first one I was very satisfied with. If they make things right then I would recommend this Dealership!!!!! More
by Barry_Lakeland
Employees Worked With
Billy Greer, Alandro ???
May 01, 2015
Thanks Jim Browne Jeep" I would definitely recommend this dealership to anybody and make sure you ask for John Frayne. He was very professional and most of all genuine. He w I would definitely recommend this dealership to anybody and make sure you ask for John Frayne. He was very professional and most of all genuine. He went above and beyond to make sure we were satisfied and definitely made this experience a great one. Thanks John and everybody at Jim Browne Jeep !!! J. Zeccola & Lisa Marie More
by jtz2015
Employees Worked With
john frayne, Ivan ruiz
