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Chrysler Dodge Jeep Ram of Utica

Yorkville, NY

2.4
104 Reviews

5017 Commercial Dr

Yorkville, NY

13495

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Showing 104 reviews

May 20, 2025

They sold me a 2017 Jeep Renegade that had no AC, so when the black interior and small size of the car heated up in the sun on my way home, the interior got to high-90s in temperature. I immediately called a More

by Susana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
A. Eberley and M. Rich
May 21, 2025 -

Chrysler Dodge Jeep Ram of Utica responded

Hello Susana, We place a very high importance on client trust and strive to ensure potential customers have received honest and transparent information regarding a vehicle's options. Unfortunately, it sounds as though there was a possible misunderstanding or miscommunication during your purchasing experience. That you have encountered issues while attempting to reach our team to discuss your concerns is equally regrettable. If you are still willing, I'd like to speak with you directly when you have availability. Please email your preferred contact information to ahutchings@carbonecars.com and I will reach out to you at the first opportunity. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

February 06, 2025

I purchased a new Jeep at a different dealership and called this dealership, Utica CDJR, and told them that I have only a few hundred miles on my new car and I needed a door/window seal looked at. The l More

by Lisa D.
Service Communication
Recommend Dealer
No
Employees Worked With
Female
Feb 07, 2025 -

Chrysler Dodge Jeep Ram of Utica responded

Hello Lisa, We welcome the opportunity to help all guests service their vehicles regardless of the place of purchase. Receiving this feedback is troubling, and the details provided are not reflective of our commitment to customer care. I'd like to speak with you for more information so that I can investigate and address this matter promptly. Please email your preferred method of contact and availability to me at ahutchings@carbonecars.com and I will reach out to you at the first opportunity. Thank you. I hope to hear from you soon. Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

December 06, 2024

My fiancé and I purchased a Cadillac from Chrysler Dodge Jeep Ram of Utica on Commercial Drive. It was a horrible experience from the start and is still not helpful to this day. After we purchased the car, More

by kissxitg00dbye
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erik Agnew
Dec 09, 2024 -

Chrysler Dodge Jeep Ram of Utica responded

Hello, We want to make vehicle ownership as easy as possible for our valued guests, and to learn of your experience thus far following a pre-owned purchase is regrettable. As you stated, we have made some changes since your original visit, and unfortunately this seems to have led to a communication breakdown between you and our team. If you are still willing, I'd like to speak with you directly to see if we can amicably resolve your concerns. Please email your preferred contact method and availability to me at ahutchings@carbonecars.com and I will reach out at the first opportunity. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

October 15, 2024

This is your first warning! !! Do not buy a used car from CDJR. Can finally post this review to confirm CDJR is pretty bad... They sold me a Used Car with an Extended Warranty More

by orcampbell43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew who they fired
Oct 15, 2024 -

Chrysler Dodge Jeep Ram of Utica responded

Hello, We strive for transparency and quality in our sales dealings, and it's concerning that this wasn't reflected during your purchase. I understand that the changes we have made at our dealership since your initial visit have sometimes led to additional frustrations as well. This is regrettable, and I can assure you it was not our intention. If you are still willing, I would like to discuss this experience with you directly and see if we can work toward an amicable resolution together. Please email your preferred contact method and availability to me at ahutchings@carbonecars.com, and I will reach out to you at the first opportunity. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

November 17, 2023

Nov 2024. I found a Wrangler on Jeep.com at CDJR of Utica. Then filled in their online information request. Within 30 minutes I had a phone message and text re More

by gmuckster1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Ross and Matt Coppola, Erik Hyde
Nov 17, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

As technology evolves to allow us new ways to serve customers, it's always great to hear from guests we worked with from afar. Thank you very much for the opportunity to help you into a new Jeep Wrangler! Jordan, Erik and Matt will be proud to have earned such kind commendations for their collective assistance. Our Chrysler Dodge Jeep Ram of Utica team wishes you many exciting and safe travels ahead and we hope our paths will cross again one day down the road.

November 11, 2023

My salesman Kyle was awesome. I live 2 hours away and he took care of everything and made my experience awesome and painless. Utica CDJR gained a customer for life. It helped that More

by ericzollbrecht
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Nov 13, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

Eric, it's great to know that Kyle made your experience at Chrysler Dodge Jeep RAM of Utica a memorable one! We appreciate the recommendation and are glad we could provide you with competitive pricing. Looking forward to serving you in the future!

November 08, 2023

Mark Hoch the GM went over and above to help me with the issues I was having with my Jeep. He had Chris Bridge take the reins to see that all the work was completed and it was. Couldn't ask for two nicer pe More

by RickL51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hoch GM and Chris Bridge Service manager
Nov 09, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

Hi Rick, Helping our valued Chrysler Dodge Jeep Ram of Utica guests stay safely and happily on the road is always the goal, regardless of what it takes to make that happen. We're thrilled to hear Mark and Chris were able to help solve the issues your Jeep was experiencing, and both will be proud to have earned your commendations. Travel safe and please let us know whenever we can be of service again in the future.

September 29, 2023

Was an interesting time getting a vehicle from these guys, sales team was awesome Kyle and Geoffrey were professional and easy to work with. I bought a used car just to clarify, a couple days later ther More

by mwager1992
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoffrey Raehm
Oct 03, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

Thank you for taking the time to share this feedback regarding your experience. I appreciate your honesty and I apologize for the level of communication you received and any inconvenience this caused. If you would like to discuss your experience further or if there is anything else I can help with, please reach out. Mark Hoch markhoch@lithia.com General Manager

Oct 03, 2023 -

mwager1992 responded

Nope, no further issues. You guys did everything right in the end and I really appreciate it. I was told you guys were even ready to put a new torque converter in the car. That was really pleasant to hear. Sir you're a good GM.

Oct 03, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

We appreciate you giving us the opportunity to address these concerns. Please reach out if we can assist with anything else in the future.

September 22, 2023

No integrity set and appt to test drive car at 5:15 at night for the next day. Sold the car from under us...said we should have placed a deposit over the phone but never offered us that option. More

by rickaiello71
Recommend Dealer
No
Employees Worked With
Kenny Edinger
Sep 26, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

Rick, it’s unfortunate to hear that the vehicle you were interested in was sold before you were able to see it. I understand your frustration and I apologize if this caused any inconvenience. If you would like to discuss this further, please contact me at your earliest convenience. Geoffrey Raehm 315-922-5864 General Sales Manager

September 12, 2023

Worst experience ever. I would never recommend this dealership to anyone. I purchased my Jeep July 2022 as any new owner I was excited, but to my dismay I had no idea the More

by krweaver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Wing, Mark(general manager) , Geoffrey Raehm, Erik Hyde
Sep 14, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

Thank you for taking the time to share your feedback. We understand your frustration regarding the issues you have experienced with your vehicle and we do apologize for the time it has taken to make repairs and for any inconvenience this has caused. Because we place the utmost importance on customer safety and satisfaction, our team has worked diligently to make things right. We would like the opportunity to continue working towards a resolution and I look forward to speaking with you again soon. Geoffrey Raehm 315-922-5864 General Sales Manager

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