Chrysler Dodge Jeep Ram of Utica

The best car buying experience I’ve ever had. Between the sales team, managers and finance, they made it a very smooth process for me! Between the sales team, managers and finance, they made it a very smooth process for me! More

Staff is friendly, informative and very helpful. I would recommend family and friends to buy from CDJR of Utica. I would recommend family and friends to buy from CDJR of Utica. More

I had a great experience purchasing my vehicle from here. Friendly and helpful staff who made sure to answer my questions and find the answer if they didn’t know. They worked with me and for me. Highly recom Friendly and helpful staff who made sure to answer my questions and find the answer if they didn’t know. They worked with me and for me. Highly recommend them. More

Smooth buying process fast and easy! Sales manager and salesperson was amazing! Would definitely recommend friends and family! Sales manager and salesperson was amazing! Would definitely recommend friends and family! More

Best experience ever. . Kyle and Sean had all the paperwork ready for me and it was smooth and easy process. Got the truck of my dreams! My sales rep Quenten knew everythin . Kyle and Sean had all the paperwork ready for me and it was smooth and easy process. Got the truck of my dreams! My sales rep Quenten knew everything! More

They sold me a 2017 Jeep Renegade that had no AC, so when the black interior and small size of the car heated up in the sun on my way home, the interior got to high-90s in temperature. I immediately called a the black interior and small size of the car heated up in the sun on my way home, the interior got to high-90s in temperature. I immediately called and they insisted it had A/C, but when I showed them it didn't, they refused to do a swap, even though I had paid cash in full. They were dishonest in saying they were 'looking into it' for weeks, and never calling me to follow up, despite my daily pleas for them to help me. With kids, dogs, and me being in my 50s, it's unhealthy to be in a 100-degree car in traffic, or in any sunlight. We can't keep windows open because of the deafening "thump" sound of the small windows. I will never buy a Jeep again, as no one helped me. I am now stuck with a car with ZERO resale value, unless I lie to a buyer like they lied to me. If they truly didn't know, they had more than ample opportunity to give me a comparable trade. More

I purchased a new Jeep at a different dealership and called this dealership, Utica CDJR, and told them that I have only a few hundred miles on my new car and I needed a door/window seal looked at. The l called this dealership, Utica CDJR, and told them that I have only a few hundred miles on my new car and I needed a door/window seal looked at. The lady in service told me that they only book appointments for loyal customers and that since I was not a loyal customer, she could not book an appointment. Corporate Jeep should not put up with this. This dealership actually refused to let me book an appointment for a car that carries a 3 year/ 36000 mile warranty! This hurts the whole Jeep brand! An angry customer tells 10+ people their bad experience, and a happy customer tells no one! More

My fiancé and I purchased a Cadillac from Chrysler Dodge Jeep Ram of Utica on Commercial Drive. It was a horrible experience from the start and is still not helpful to this day. After we purchased the car, Jeep Ram of Utica on Commercial Drive. It was a horrible experience from the start and is still not helpful to this day. After we purchased the car, within a few weeks all these lights kept popping on. We called the dealership and they took the car in, for almost a month! When we got the car back, it still was not fixed as they stated the “person who was working on the car got fired and that what was wrong was not dire to be fixed and they would get the car back in before the snow hit.” They also promised 2 free oil changes for our inconvenience and I had to take the original review that I made from the buying experience down. Okay great done. Fast forward about 5 MONTHS now, we have reached out multiple times, left voicemails for the service department and manager of service department with yet no response. We had to pay for the oil change that should have been free and my fiance’s car is STILL not fixed and working properly. Now I’m sure we are not within warranty and they will tell us tough luck because when they COULD have fixed it they did not. What an awful experience and I do not encourage ANYONE to purchase a car from this dealership. They have awful customer service and customer experience. Never again. Should have listened to the person who warned us and told us to go next door instead. Tax time is coming up, don’t go waste your money on a car from this place! More

This is your first warning! !! Do not buy a used car from CDJR. Can finally post this review to confirm CDJR is pretty bad... They sold me a Used Car with an Extended Warranty !! Do not buy a used car from CDJR. Can finally post this review to confirm CDJR is pretty bad... They sold me a Used Car with an Extended Warranty. After the initial 30 days, I immediately started having problems with the car. I brought it back to them multiple times and instead of telling me they can't work on the car (its a Buick...) they installed parts that didn't fit and advised they couldn't diagnosis engine issues from the jump. Now the engine has misfires, they won't work on the car and administer the warranty they sold me AND they sold me the car broken and told me it was verified by their techs to be in great condition. Well they couldn't verify this because they can't diagnosis engine issues so they couldn't do an effective scan. instead of telling me this the salesman lied to me and then CDJR fired the salesman for lying in other capacities and do you think they reconciled with those impacted customers? No... I bought it in October, first issue in December and then proceeded to have to bring it back every month and left it with them for a whole month in the spring to fix a wheel hub issue they told me did NOT exist. I had to get a second opinion to tell them about issues that are NOT specific to buicks... all and all this was the WORST car buying experience I have ever had. Also, they fired EVERYONE I worked with... 4 people in 7 months all fired for whatever reason and 2 of them seemed pretty nice and understanding. They never should have sold this car to a consumer; they should have auctioned it off to another dealership who could work on the car but now I have it and my family can't use it because the engine doesn't work, they told me it did, and they couldn't have known it didn't work in the first place but they told me it did anyway. I didn't know they couldn't; I have had dealerships do work on cars they don't sell in the past. This is the first time I've had Service say we can't fix the broken car we said worked but didn't all along and we didn't tell you we couldn't know it didn't work so we lied and said it did so you could buy it then basically saying they can't administer the warranty they sold me... I am lucky I have savings to put into the car but if this was my only car which MANY families in CNY are facing, they'd be f'ed and CDJR would give 2-snits about it and tell you call another dealer to do the work. can't include a pic of the engine block but these are examples of a repair using rip ties to deal with excess line (which is hanging from the bottom of the car now) and exhaust bolts I didn't know where missing but I did notice the exhaust was hitting the bottom of the unibody and asked them to fix it. Can't show a pic of the engine issues but after leaving the shop with it for the last time in early July driving it back to Syracuse, the check engine light came on and the light was blinking. The car had no pick up meaning driving off from a red light it was difficult to get to traffic speed. Yesterday 7/24 I got it to a buick mechanic and the car shut down as I pulled into the dealer lot. Had to push the car about 300 feet to get it there... Before anyone wonders I brought the car to be a daily driver around town. Furthest trip it EVER took with me was to the dealer for service. Otherwise it did township driving under 45 mph. It had 79K miles on it and now 7 months later it has about 82k miles on it with most of that coming from trips to the dealer. I am not a mechanic... not sure if CDJR expected me to diagnosis all these issues before I bought it... why buy from a dealership then if they won't certified and support their sales. I'm sure my case is exceptional but... ...you could be next!!! Again, you have been warned. A LOT of other places to buy a car... do your homework on the dealership. I wish I recorded all my conversations with the sales team... I plan on doing so with my future purchases from dealerships. More

Nov 2024. I found a Wrangler on Jeep.com at CDJR of Utica. Then filled in their online information request. Within 30 minutes I had a phone message and text re I found a Wrangler on Jeep.com at CDJR of Utica. Then filled in their online information request. Within 30 minutes I had a phone message and text reply wanting to help! I had a great experience with Jordan Ross, Erik Hyde and Matt Coppola while purchasing the 2024 Willy. This was a long distance purchase with email, phone calls and texts. These guys were prompt and professional! When I arrived for pickup, the paperwork and Willy were ready for a quick turn. Thank you! More