Chrysler Dodge Jeep Ram of Utica

A great place if your looking for normal people to do business with, ive had 2 vehicles through the service department and have enjoyed my experience every time. business with, ive had 2 vehicles through the service department and have enjoyed my experience every time. More

Staff is friendly, informative and very helpful. I would recommend family and friends to buy from CDJR of Utica. I would recommend family and friends to buy from CDJR of Utica. More

The best car buying experience I’ve ever had. Between the sales team, managers and finance, they made it a very smooth process for me! Between the sales team, managers and finance, they made it a very smooth process for me! More

Fun and easy to work with got me in and out just with what I needed Adam, Matt and the management team there was all a blast work with so happy with my Ram Truck. I will definitely be back. what I needed Adam, Matt and the management team there was all a blast work with so happy with my Ram Truck. I will definitely be back. More

By far, my easiest car-buying experience ever! Brian was amazing and covered all the bases to help me out. Kyle in finance was smooth and efficient. All around, a great experience and they'll help Brian was amazing and covered all the bases to help me out. Kyle in finance was smooth and efficient. All around, a great experience and they'll help you get into a new car without breaking the bank. Highly recommend! More

Best experience ever. . Kyle and Sean had all the paperwork ready for me and it was smooth and easy process. Got the truck of my dreams! My sales rep Quenten knew everythin . Kyle and Sean had all the paperwork ready for me and it was smooth and easy process. Got the truck of my dreams! My sales rep Quenten knew everything! More

Smooth buying process fast and easy! Sales manager and salesperson was amazing! Would definitely recommend friends and family! Sales manager and salesperson was amazing! Would definitely recommend friends and family! More

They sold me a 2017 Jeep Renegade that had no AC, so when the black interior and small size of the car heated up in the sun on my way home, the interior got to high-90s in temperature. I immediately called a the black interior and small size of the car heated up in the sun on my way home, the interior got to high-90s in temperature. I immediately called and they insisted it had A/C, but when I showed them it didn't, they refused to do a swap, even though I had paid cash in full. They were dishonest in saying they were 'looking into it' for weeks, and never calling me to follow up, despite my daily pleas for them to help me. With kids, dogs, and me being in my 50s, it's unhealthy to be in a 100-degree car in traffic, or in any sunlight. We can't keep windows open because of the deafening "thump" sound of the small windows. I will never buy a Jeep again, as no one helped me. I am now stuck with a car with ZERO resale value, unless I lie to a buyer like they lied to me. If they truly didn't know, they had more than ample opportunity to give me a comparable trade. More

I purchased a new Jeep at a different dealership and called this dealership, Utica CDJR, and told them that I have only a few hundred miles on my new car and I needed a door/window seal looked at. The l called this dealership, Utica CDJR, and told them that I have only a few hundred miles on my new car and I needed a door/window seal looked at. The lady in service told me that they only book appointments for loyal customers and that since I was not a loyal customer, she could not book an appointment. Corporate Jeep should not put up with this. This dealership actually refused to let me book an appointment for a car that carries a 3 year/ 36000 mile warranty! This hurts the whole Jeep brand! An angry customer tells 10+ people their bad experience, and a happy customer tells no one! More

My fiancé and I purchased a Cadillac from Chrysler Dodge Jeep Ram of Utica on Commercial Drive. It was a horrible experience from the start and is still not helpful to this day. After we purchased the car, Jeep Ram of Utica on Commercial Drive. It was a horrible experience from the start and is still not helpful to this day. After we purchased the car, within a few weeks all these lights kept popping on. We called the dealership and they took the car in, for almost a month! When we got the car back, it still was not fixed as they stated the “person who was working on the car got fired and that what was wrong was not dire to be fixed and they would get the car back in before the snow hit.” They also promised 2 free oil changes for our inconvenience and I had to take the original review that I made from the buying experience down. Okay great done. Fast forward about 5 MONTHS now, we have reached out multiple times, left voicemails for the service department and manager of service department with yet no response. We had to pay for the oil change that should have been free and my fiance’s car is STILL not fixed and working properly. Now I’m sure we are not within warranty and they will tell us tough luck because when they COULD have fixed it they did not. What an awful experience and I do not encourage ANYONE to purchase a car from this dealership. They have awful customer service and customer experience. Never again. Should have listened to the person who warned us and told us to go next door instead. Tax time is coming up, don’t go waste your money on a car from this place! More