Chrysler Dodge Jeep Ram of Willoughby

I want to compliment all of the staff/sales people at your establishment. I was greeted warmly and hospitable by everyone. Eric stood out to me. He was smiling, friendly, accommodating, and patient. He i your establishment. I was greeted warmly and hospitable by everyone. Eric stood out to me. He was smiling, friendly, accommodating, and patient. He is knowledgeable and polite. I felt very comfortable with him and eager to get into a newer car. I appreciate everything he did to help me through the process. I am telling my friends and family about my positive experience and how I will definitely be returning to purchase again. Thank you. More

I was hesitant at first to buy a car from a dealership, but after I met Eric that changed. He made me feel so conformable and answered every question I had with such a great attitude. I'm so happy and gla but after I met Eric that changed. He made me feel so conformable and answered every question I had with such a great attitude. I'm so happy and glad I made the decision to buy my first Jeep. Thank you Eric and CDJR of willoughby for such a pleasant experience!!! More

Got the my new 2024 Jeep Grand Cherokee from this dealership, and let me tell you... I LOVE IT! Everyone was so nice to me, especially our salesman Eric. He was so professional and answered every sin dealership, and let me tell you... I LOVE IT! Everyone was so nice to me, especially our salesman Eric. He was so professional and answered every single question that I had. I highly recommend him as your salesperson. More

Terrible dealership. The service manager was the only person that was good at their job. The general manager, Tyler Smith, would not return my calls. Don’t ever go here The service manager was the only person that was good at their job. The general manager, Tyler Smith, would not return my calls. Don’t ever go here for service or to buy a car. They do not take care of the customer. More

Terrible experience. I was lied to multiple times throughout the process. The end result is over $6,000 of fees that I was told would be free. I was told multiple time I was lied to multiple times throughout the process. The end result is over $6,000 of fees that I was told would be free. I was told multiple times and asked multiple times and told it would be thrown in for free. Extra products were promised in writing that were never delivered. Lied to and ignored multiple times when trying to contact the salesperson after the sale. I thought this experience would be different than your typical lying car salesman promising something just to get a sale done. I was wrong. Avoid at all costs. More

After my poor mother bringing her jeep to this trash hole three times and only getting a rental once they go on and tell her it's the TPS! So after supposedly fixing this problem the jeep goes back into limp three times and only getting a rental once they go on and tell her it's the TPS! So after supposedly fixing this problem the jeep goes back into limp mode and the lights come back on! Well I've been a auto mechanic for 27 years and a diesel mechanic for another 16 I decided to scan the Jeep myself and after doing so it turns out to be the TPS sensor which is part of the throttle body and something we already paid for along with a gas pedal sensor that we already paid for Well after taking a good look at what they actually did I found a lose ground wire that was tapped with black electrical tape in stead of soldering it like professionals. This place is a joke and wouldn't bring a lawnmower to them. Beware!!! More