Chrysler Dodge Jeep Ram of Willoughby

I went to Auto Trader .com and saw a few Challengers at the Adventure dealership. When I called the contact name, Bruce Fratcher, he told me about the automobiles and the different types of choices the dea the Adventure dealership. When I called the contact name, Bruce Fratcher, he told me about the automobiles and the different types of choices the dealership had in colors, engine types, etc. He was very busy when I called, but he told me to stop in and he would be happy to show them to me. When I arrived at the dealership, as soon as I walked in, everybody seemed so friendly and I was introduced to Bruce. He imediately made me feel very comfortable about looking and driving whichever one I liked. When I saw the tungsten-colored Challenger with the white R/T stripes, I fell in love with the car. Bruce then put a plate on the car and told me to take it for a drive to see if I liked it.I did, and the car is unbelievable. I also found a used Challenger and brought the paper with me because it was about $6000 dollars cheaper. Bruce then pointed out that the used one did not have anywhere near the options that the one he was selling had and that he would do whatever it took to prove to me that buying a new car was a much better deal. He was right. He got me extended warrenties and free car washes for life ...I am so happy that I purchased the Challenger from Bruce -- the car is awesome and the whole dealership was so friendly! I have stopped in to see them three times now and, in fact, my girlfriend liked my car so much, and Bruce, and the dealship, that she recently purchased an Avenger from Bruce. I would recommend Adventure Chrysler to any of my friends or family and would tell them to see Bruce. Thank you for your time. Sincerely, Carmen Carbone More

Both of these people have been very nice to me over the many years that I have been their customer. Will keep coming back for this great service. many years that I have been their customer. Will keep coming back for this great service. More

I have always had a positive experience with Adventure beginning with Phil, who was the salesperson that worked with me to get my vehicle and then the service people have excellent customer service skills beginning with Phil, who was the salesperson that worked with me to get my vehicle and then the service people have excellent customer service skills. They even can put names with faces, and that is a plus. More

Had a wonderful experience with the staff! They worked with me to find a bank to accept my so so credit and found a brand new vehicle for me to drive home even with my negative equity on my trade in! My with me to find a bank to accept my so so credit and found a brand new vehicle for me to drive home even with my negative equity on my trade in! My new payments only went up about 10 dollars a month! I love my new Chrysler 200!!! More

Had a very good experience. Rental vehicle was on sight and ready to go. Vehicle was ready the next morning. Manager and service department were helpful. and ready to go. Vehicle was ready the next morning. Manager and service department were helpful. More

Eileen was extremely helpful and pleasant first thing in the morning when I dropped my car off. She was also very knowledgeable in understanding what I was bringing my car in for, that it was under warranty the morning when I dropped my car off. She was also very knowledgeable in understanding what I was bringing my car in for, that it was under warranty, and that I required a loaner. My car was done in the time I was told and Pat took care of checking me out and she was also very pleasant and helpful. More

I have been coming to Adventure for a number of years now and I have found them to be excellent in customer service. My wife and I bring both of our Chrysler 300 to be service at this dealership and the man and I have found them to be excellent in customer service. My wife and I bring both of our Chrysler 300 to be service at this dealership and the manager and workers know us on a first name basis. More

The service team at Adventure Dodge was very friendly, very helpful and very knowledgeable. I would diffidently bring my Dodge Grand Caravan to Adventure Dodge!!!!!!! very helpful and very knowledgeable. I would diffidently bring my Dodge Grand Caravan to Adventure Dodge!!!!!!! More

Adventure was one of the best dealerships I have been to. They automatically give you the lowest price offered anywhere online and gave us an additional discount. This was a great overall experience at the They automatically give you the lowest price offered anywhere online and gave us an additional discount. This was a great overall experience at the dealership as well. They offered drinks while we waited and stayed open over an hour past closing time on a Sunday. Every employee smiled and said hi and asked how we were as they walked by. Even after buying the car and signing papers they called the next day to give us an additional discount off our purchase price, all we had to do was resign the papers. Even if you have never bought a Jeep, Dodge or Chrysler before consider Adventure. UNBEATABLE EXPERIENCE! More

The staff at Adventure are always very willing to explain the service that is needed and find a loaner vehicle, if needed. I have been going there since 2003 and have been very satisfied with my treatment, the service that is needed and find a loaner vehicle, if needed. I have been going there since 2003 and have been very satisfied with my treatment, the service and repairs on my vehicle, and the coupons that contribute to keeping my costs low. Erin, Pat, and Eileen are very friendly and easy to work with while Ian is most hospitable when we've chatted while I waited for my vehicle to be services. More