Chrysler Dodge Jeep Ram of Willoughby

I bought a used car in January and the check engine light came on in March. I called service and was told to bring it in. They had my car all day Monday and never called, I got a call on Tuesday to say the came on in March. I called service and was told to bring it in. They had my car all day Monday and never called, I got a call on Tuesday to say they still had not looked at the car and had to charge me a $99.00 diagnosis fee. I told them the car came with a 3 month warranty and they said the warranty does not cover the fee and it may not cover the repairs but they wont know until they diagnose the problem. Then if I authorized the repairs they would waive the fee. I was told the check engine light was typically an emmissions problem and would not be covered by the warranty. I was upset first that I was not told up front when I called to make the appoinment about the fee and second that I would be charged a fee at all on a car the was purchased 2 months ago and had a 3 month warranty. I went to the General Manager Roy who told me they had to charge the fee to pay the mechanics and that I should have considered buying the extended warranty. When I told him that was a terrible way to do business and treat your customers he told me that he would not help me because I was being rude. I never raised my voice or used any fowl language when talking to Roy. If the check engine light had come on after the warranty period I would not have a problem but if you sell me a used car with a 3 month warranty and after 2 months there is a problem I would expect an honest dealership would take car of the problem. Run don't walk away from Adventure when looking for your next vehicle. More

I have never had a dealer experience like I had at Adventure Chrysler Jeep. Even though I have known Ian for quite some time, I feel as though they would treat anyone else the exact same way. I feel t Adventure Chrysler Jeep. Even though I have known Ian for quite some time, I feel as though they would treat anyone else the exact same way. I feel they went above and beyond any and all expectations I had when I walked thru the door and am sure if and when I need anything and I do mean anything else it will be the same experience again. I was in a difficult position and they worked out a deal on a car I wanted and in a way that makes my life much easier. I would also like to thank the women that handeled the financing, although I forgot her name. Everyone was perfect. Thanks from the bottom of my heart and anyone I know will be forced by me to go to Adventure first when they need a car. More

I've never been one for taking my car to the dealer for an oil change, but the coupons I receive, the loaner car, and the friendly service make it worth the few extra miles I have to go to have my car serv an oil change, but the coupons I receive, the loaner car, and the friendly service make it worth the few extra miles I have to go to have my car serviced in Willoughby. Eileen & Erin always make me laugh when I'm there, and Pat has always been so kind, both to me and my sometimes impatient kids. It is a pleasure to come to your dealership for service. More

I went to Adventure Jeep to only look and ended up buying! I was impressed with their willingness to get to a price that was comfortable for me and made sense for them as well. They explained everyth buying! I was impressed with their willingness to get to a price that was comfortable for me and made sense for them as well. They explained everything about the car and it's features, explained everything about the financing and extra protection needed for buying a used Jeep. Over the top customer service and very professional. I will recommend Adventure to my family and friends. 5th Time Jeep Owner,first time buyer at Adventure! More

Salesman was extreemly knowledgeable about the vehicle. He was a pleasure to work with and made every effort to come up with the car and the price that I asked for and never pressured me in any way. Jen He was a pleasure to work with and made every effort to come up with the car and the price that I asked for and never pressured me in any way. Jennifer Rataczak (spelling) was very friendly and made the paperwork part of things very painless! I enjoyed doing business with her. More

The service that is done on my vehicle at Adventure is always quality work. Eileen and Pat in the service department were not only knowledgeable, but very courteous and friendly,too. While I was in the w always quality work. Eileen and Pat in the service department were not only knowledgeable, but very courteous and friendly,too. While I was in the waiting room near the showroom, Ian greeted me and was very helpful and cordial. These employees make the task of vehicle maintenance a more comfortable experience. More

I recently purchased a new vehicle from this dealership. The whole experience from the choosing to the financing was quick and painless. I only spent a total of an hour and a half which included the test d The whole experience from the choosing to the financing was quick and painless. I only spent a total of an hour and a half which included the test drive and financing. The process was simple and they explained everything to me. I had some "extras" that I needed done to the new vehicle purchased and spoke with the parts and service departments. Again, just as the new car sales, everything was painless. I ordered customized parts for my vehicle and had to schedule the appt to get them added. The person in the parts department went through the website with me to get the exact order that I wanted and service was so easy to make the appointment with. The service department was so friendly and accomadating. I don't usually make appts for things because I don't like the inconvenience. However, this dealership made it so easy to work with them that I will never have anyone service (including oil changes) my vehicle except them. More

I always service my vehicles here and recieve excellent service. The only complaint I have is that I never get a car wash after my Jeep is serviced, it's either closed or being repaired. It's the one thi service. The only complaint I have is that I never get a car wash after my Jeep is serviced, it's either closed or being repaired. It's the one thing that I expect when I get my oil changed and it really only gets washed every 4th or 5th oil change. I also have had to use their body shop and they do great work and the price was lower than what they quoted me! More

Eugene Guzik was great!!! Very patient with me. Very knowledgeable, helpful and friendly. The website was very informative. I never would have called the dealership if the website wasn't so good. I w knowledgeable, helpful and friendly. The website was very informative. I never would have called the dealership if the website wasn't so good. I was able to go online pick the car I wanted,tour it with pics. Then I compared price to all other dealer websites. Once I found what I wanted, I began calling. Eugene was willing to come pick me up (I had no working vehicle), with the vehicle that I picked out and eventually purchased. More

We appreciated Bob's patience and knowledge when we walked into Adventure Jeep. We had several questions and Bobs's experience and personality made it a pleasure to take our time and feel good about ou walked into Adventure Jeep. We had several questions and Bobs's experience and personality made it a pleasure to take our time and feel good about our decision without feeling pressured. The whole staff at Adventure Jeep, from the owner and salespersonal, to the service department, treat you with an appreciation for your business that has long be forgotten at many establishments. And most importantly.........We love our new Wrangler!! More