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Chrysler Dodge Jeep Ram of Woodstock - Service Center

Woodstock, GA

4.5
479 Reviews
Call Service Center (470) 880-8014

479 Reviews of Chrysler Dodge Jeep Ram of Woodstock - Service Center

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March 14, 2025

HAD MY 2022 RAM 1500 LIMITED DIESEL IN FOR THE 45K SERVICE. AMY PRESENT THAT DAY AND STEVE SET UP THE APPOINTMENT. ALL WENT VERY WELL AND ON TIME More

by BIPRO160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AMY (SERVICE) & STEVE (SERVICE)
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Mar 14, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your positive experience with us! We take pride in providing exceptional service, and we are thrilled that Amy and Steve were able to assist with your 45K service for your RAM 1500 Limited. We appreciate your business and look forward to seeing you again in the future.

March 14, 2025

First off, when I called the service department I spoke with a very nice young lady, I believe her name was Amy but don’t quote me. When I arrived she met me in the service bay. She looked at my first co More

by KDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy? Red hair. , Vincent Perna
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Mar 14, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you so much for taking the time to share your positive experience with us! We are committed to providing top-notch customer service and we are thrilled to hear that Amy was able to quickly and efficiently solve your car troubles.

March 10, 2025

I had my car serviced. Everything from the estimate to time of completion was spot on. Thoroughly pleased! I will be back. More

by Mtsmith160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Perna
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Mar 14, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for choosing our service and for taking the time to leave a review! We're thrilled to hear that you had a positive experience and we look forward to providing you with excellent service again in the future.

March 03, 2025

I can't speak to the entire dealership or service department, but I can speak to my experience working with the young fella Vinny in service. He was intentionally misleading and dishonest result More

by billbrown30188
Recommend Dealer
No
Employees Worked With
Vincent Perna
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Mar 04, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

We are deeply sorry for the negative experience you had with our service department. Our team strives for honesty and transparency. We value your business and would appreciate the opportunity to make things right. Please reach out to us to discuss further, Kelly Huston, Customer Service Manager, 470-880-8007

March 03, 2025

Stayed on a problem until it was resolved. Vincent Perna was excellent and communicated very well. More

by 1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Snodgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Perna
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Mar 04, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for your kind words! Our team is dedicated to providing exceptional service and we are thrilled that Vincent was able to resolve your issue efficiently. Your satisfaction is our top priority.

February 01, 2025

My recent visit was a very good one. Amy Shook was extremely helpful dealing with an aftermarket warranty company. She kept me informed of the progress and explained everything in a conc More

by Ctcarver77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Shook
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Feb 01, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for your kind words! We’re thrilled to hear that Amy provided you with excellent service and helped make the process with the warranty company smooth and stress-free. We’ll be sure to share your feedback with her! We truly appreciate your recommendation and look forward to serving you and your Jeep again in the future!

January 09, 2025

Our 2023 Chrysler Pacifica needs warranty work but the dealership cannot effectively diagnose the issue. I’m not sure if it’s incompetence or laziness but we’ve had in in twice for a total of about 10 da More

by jawells82
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy
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Jan 21, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your concerns regarding your 2023 van. I understand how frustrating intermittent issues like this can be, and I want to assure you that our team has been doing everything possible to diagnose the clicking noise you’ve described. Unfortunately, since the noise has not occurred during our inspections, it makes pinpointing the exact cause and implementing a fix challenging. To move forward, I would like to invite you to bring your van back and leave it with us for a full day. This will allow our shop foreman to spend additional time investigating the issue thoroughly. Our goal is to resolve this for you, but reproducing the noise is key to identifying and addressing it effectively. Please feel free to contact me directly at 470-880-8002 Ext. 40101 to schedule a time that works best for you. I am committed to ensuring we find a solution for your van. Sincerely, Mike Allan Service Manager CDJR of Woodstock 8811 Hwy 92, Woodstock, GA 30189 470-880-8002 Ext. 40101

Jan 21, 2025 -

jawells82 responded

After 4 days of zero diagnosis, I picked the van up and as the technician pulled it around out in front of the service area I got inside and immediately heard the ticking sound from the front dash. I informed the service advisor and she promptly brought out a technician to diagnose the issue. He readily diagnosed the issue within the first minute of hearing it. Blend door/mode door has a flap repeatedly opening. The service advisor took down the notes regarding the diagnosis and saved it in my file. I returned the van roughly a week later for the repair only to find it sat for 5 days with nothing done and an excuse that you could not repeat the issue. I have no issues bringing it back to your service department for the correct servicing. I simply cannot be without the van for any notable length of time as we have three children and it is our people hauler. My van has been with you for this repair already for 9 days previously with nothing done. I will bring it back in if you would offer a reasonable size loaner vehicle. Your service advisor never called me back when I asked this weeks ago…

January 02, 2025

These guys aren’t worth your time or money. Terrible service. Always takes FOREVER. EVEN FOR AN OIL CHANGE!!!! They recommend waaaaaaaay more “service” than you actually need, and the last 2 ti More

by jp.stroh.iii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Snodgrass
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mekiah Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Abernathy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norris Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Pennington, Greg Pointer, Vincent Perna
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Jan 02, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your feedback. I’m truly sorry to hear about your dissatisfaction with your experience at our dealership. We strive to provide excellent service to all our customers, and it’s clear we missed the mark in your case. Regarding your concerns about our service recommendations, we only ever suggest necessary services to ensure the safety and performance of your vehicle, such as tire replacements when needed. If there was any misunderstanding or if we didn’t communicate this clearly, we apologize and are happy to review your situation in detail. Additionally, I’m sorry to hear about delays and unresolved issues during your visits. This is not the standard we hold ourselves to, and we’d like to look into what went wrong, however I am only seeing two visits for your vehicle. Please feel free to reach out to me directly at 470-880-8007 so we can work to address your concerns and improve your experience. Thank you for your honest feedback. We value your business and are committed to making things right. Kelly Huston, Customer Service Manager, khuston@gettel.com

Jan 03, 2025 -

jp.stroh.iii responded

And that is all you will ever see. You were VERY lucky to get a second chance. You all managed to mess that up too! VERY disappointed in your service. You aren’t worth any more time spent here, and we all know the only 5 star reviews you get you ask for. Stop asking. Your dealership isn’t worth 1 star. Can’t wait to see it turn into a Rent a Truck place. Anyone reading this take note, remember this generic response. This is how you are treated here. You are a number, and that is all. There is no service. There is no care. They do not value your business.

December 16, 2024

Waste of time. They cannot seem to fix any issue this Jeep has. 2nd check engine light for same issue....still not fixed although they assured me it was fixed. More

by berto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Bert, thank you for taking the time to speak with me today. We never like to hear that a light has come back on. As discussed I will have your service advisor reach out to you in the morning so that we can get your vehicle back into the shop. Please continue to reach out if you need anything. Kelly Huston, Customer Service Manager, 470-880-8007, khuston@gettel.com

October 27, 2024

Get ESPN for TV. One hour 45 minutes Oil change and tire rotation is a joke. Lol, Also, you guys make a full video of vehicle/pictures. Then have signs saying not res More

by Derek H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Perna
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Oct 28, 2024 -

Derek H responded

et ESPN for TV. One hour 45 minutes Oil change and tire rotation is a joke. Lol, Also, you guys make a full video of vehicle/pictures. Then have signs saying not responsible for damage or stolen property basically. Again, that’s funny. So, upon you guys telling me my vehicle is ready I’d like before and after videos along with shop videos of actual technicians doing a tire rotation on my vehicle.

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