Chrysler Dodge Jeep of Paramus

Horrible service manager STEVE BRADT Steve BRADT is a horrible service manager!! He is rude to women and refused to properly fix my leased 2015 Jeep Cherokee after they incorrectly repair Steve BRADT is a horrible service manager!! He is rude to women and refused to properly fix my leased 2015 Jeep Cherokee after they incorrectly repaired it then tried to charge me to replace the part they incorrectly repaired. Not only that the main issue is that on 3 different occasions the service manager was extremely unprofessional and rude!! I had to file a complaint to Chrysler on 3 different occasions! I will never purchase another vehicle from them again!! More

Exceptional Service From the time I placed my first call to Chrysler Dodge Jeep of Paramus until I drove off the lot in my new Ram 1500, I received outstanding customer s From the time I placed my first call to Chrysler Dodge Jeep of Paramus until I drove off the lot in my new Ram 1500, I received outstanding customer service and the best deal. Overall, it was a great experience. Reagan handled my initial call which was promptly followed up by Manny from their finance team and then by Ali Firozvi, who was very professional, knowledgeable, and made everything so easy. Kudos to you all. It was worth the trip from Staten Island. Anne Marie B. More

Great experience I came to buy a Chrysler and found a great sales experience. I met with Warren Talmo who directed me to Shaun Wittenberg my salesman. He was knowledge I came to buy a Chrysler and found a great sales experience. I met with Warren Talmo who directed me to Shaun Wittenberg my salesman. He was knowledgeable and very helpful in my purchasing a Chrysler 300 S. Mr. Talmo also helped in my decision to purchase the vehicle. I hope the rest of the staff is as helpful and knowledgeable as Warren and Shaun as that would make the sales experience at your dealership a pleasant one for all. Thanks again. More

Poor customer service follow-up Approximately 3 weeks ago I went to this dealership and met with a salesman Lawrence Vitulli to look at new wrangler JKU. We couldn't strike a deal t Approximately 3 weeks ago I went to this dealership and met with a salesman Lawrence Vitulli to look at new wrangler JKU. We couldn't strike a deal that day but he insisted he would follow up. Approximately one week later after I had called on two occasions to speak with him I was sent a one line email saying "there was a potential jeep coming in". After replying, he never responded again. Here we are three weeks later and I receive a text message asking if I'm still interested. I explain to him I have an offer from Another Jeep dealership that I intend to sign on this week, but if he could match or better the offer I will go with them. It has been four hours since I sent him the other offer, and not a word.... xxxx poor performance Lawrence. More

Unprofessional and Liars all around I purchased a vehicle here in December, on the drive home I lost control of the vehicle. I brought it back and it has been problems and problems ever I purchased a vehicle here in December, on the drive home I lost control of the vehicle. I brought it back and it has been problems and problems ever since. I should have known it was a lemon when the bank told me that the vin number on all my paper work was wrong, etc. etc. They even fabricated the service records to claim that I put over 3000 miles on the vehicle in one month so when Corporate tried to help me, they said they couldn't b/c I was over the mileage. They had the truck for over a month with out any updates then told me to pick it up. I refused to pick it up, so they decided to come to my house in the middle of the night and take back the loaner vehicle. I have been without any vehicle for over a month. Even after getting an attorney involved - - still no resolutions. The ONLY person that never lied to me or tried to scam me was the salesman Ryan - he was great. More

Excellent Dealership In deciding to purchase a Jeep Grand Cherokee we visited many dealerships of different brands prior to settling on a Jeep that we had owned before and In deciding to purchase a Jeep Grand Cherokee we visited many dealerships of different brands prior to settling on a Jeep that we had owned before and had been pleased with. After spending several days we ended coming back to a Jeep primarily because the overall pleasantness of all associates at Paramus Jeep was outstanding. We had previously experienced the service department with our other Jeep, so the sales service we received from Carlos Belaunde as well as the professionalism shown by Kareem Raposo reinforced our previous experience from the service department. More

Extremely Pleasant Experience This was the best experience I have with car dealerships in 20 years. There was no haggling, no pressure no back room sales manager they needed to ta This was the best experience I have with car dealerships in 20 years. There was no haggling, no pressure no back room sales manager they needed to talk to everything was front and center and they made sure I was satisfied with the deal, it was a rare experience. I would reccomend this dealer. Ask for Ali Firozvi. More

Worst dealership worst people Leased a brand new Cherokee, good for awhile than ran like garbage. Jason Martino took advantage of me, and feed me a bunch of lies. Never fixed the Leased a brand new Cherokee, good for awhile than ran like garbage. Jason Martino took advantage of me, and feed me a bunch of lies. Never fixed the truck, hit with additional charges, and so unprofessional. Would never go back nor recommend anyone!! Thanks for opening my eyes, the people are horrible and so was the Jeep More

Worst Interaction of My Life Although my dealer Rom was friendly and enthusiastic my overall experience was horrible. I left a $500 deposit on a vehicle bc I was truly interested Although my dealer Rom was friendly and enthusiastic my overall experience was horrible. I left a $500 deposit on a vehicle bc I was truly interested in purchasing a car from them. I wound up finding a much better deal so I went in person to get my deposit back. The woman at the front desk was horrible to deal with and has the worst demeanor of anyone I've met in the service industry until I met MILTON. He stated I wouldn't get my money back till 5 days later with no reason as to why. Didn't have a business card for me and hasn't processes my refund in the system so there is no sign of it. Worst dealership and experienced of my car buying life. More

A long ride of lies I was sold a Jeep Wrangler 2016 that was in an accident by Ralph Rodriguez and Jason Martino. They stole my money and lied to me. Sold me a car with I was sold a Jeep Wrangler 2016 that was in an accident by Ralph Rodriguez and Jason Martino. They stole my money and lied to me. Sold me a car with an accident but not reported and beyond its value. I have made many attempts to fix this situation and nothing positive has come out of it. Jason Martino has nudged me with his shoulders at the dealership if I would have not moved I would have been on the floor. He is disrespectful towards me and unprofessional. When he gets angry he curses at the customer. I made attempts to get in contact with Mr. Redmond but also has done nothing to help me. I am beyond disappointed in the treatment I have had. Having owned 3 jeeps within a period of 4 years and getting this type of treatment is just disgusting.... Jason hangs up the phone when I call and no the type of respect towards me. I have posted pictures on YELP of Jason's (manager) promises and confession to the damages on the car. But still refuses to do the RIGHT THING! The attempt to get in touch with MARK CURCIO THE OWNER IS IMPOSSIBLE BECAUSE THEY DONT ALLOW YOU TOO. I felt ABUSED VERBALLY AND PHYSICALLY. The way he treated me 5/9/2016 made me AFRAID of this MAN. I would not recommend anyone to go to this dealership EVER! More