Chrysler Dodge Jeep of Paramus

Chrysler of Paramus still lives on another planet. I was denied free repair of my gear stick even though Chrysler recalled and fixed Chrysler 300s that were more expensive than mine. I called the so called denied free repair of my gear stick even though Chrysler recalled and fixed Chrysler 300s that were more expensive than mine. I called the so called officer at the dealership who is the top boss' daughter. I am sorry to say that the person recreated the entire issue; never called me but left it up to me to call; and most hurtful of all, denied she was going to ask the regional person about the matter. She said that weeks ago. This whole issue is ridiculous and the officer who is supposed to give care and attention to customers, the daughter of the owner, showed me nothing less than contempt. I am sorry to report that about anyone. jcrosson More

Absolutely the worst car dealership that we've ever dealt with. Last Friday, we made an appointment to see one of the used cars that was listed on their website. We told them exactly which car and mad dealt with. Last Friday, we made an appointment to see one of the used cars that was listed on their website. We told them exactly which car and made the appointment for 7pm. When we showed up right at 7pm that evening, we could barely get the girl at the reception counter off of her cell phone long enough to let her know who we were and why we were there. She tracked down a salesperson and neither of them had any record of us having an appointment. The salesperson took us to his desk, looked up the car we were talking about on their website and said that he would go "track it down". Ten minutes later, he came back to check in and said that he was still trying to find the car and that it could be at one of their other dealers. Another ten minutes went by and he came back to tell us that the car we wanted to look at was actually sold at auction a few days prior. When we told him that it would've been nice to know that before we wasted our evening driving all the way up there to look at a car that they no longer had, he actually said, "don't get angry at me. It's not my fault", and then walked away. As soon as we got in the car, we called back and asked to speak to a sales manager. The snippy girl at the reception desk answered and asked why we needed to speak to a manager. When we explained that we just needed to talk to one and didn't feel like explaining the whole situation to her, she said, "you don't need to get an attitude with me. Now you get to hold." and proceeded to put us on hold. The sales manager we finally did get to talk to wasn't any help at all either. The real kicker is that today (Monday), the lady that we made the appointment with called us back to find out if we were still interested in coming in to see the car we wanted to look at because she didn't know if we had come in on Friday to look at it. I told her the whole story, informed her that we purchased a vehicle elsewhere over the weekend and that the car we wanted to look at was still listed on their website. Quite possibly the worst customer service I have ever received from any sales establishment. We have filed a complaint with Chrysler Corporate and they said that they would be letting the regional sales manager know about our experience. More

The bad review comes from deceptive salesmanship but mostly from dishonest management. There was at least three instances where I was outright lied to and for the most part dis-respected. All I can say mostly from dishonest management. There was at least three instances where I was outright lied to and for the most part dis-respected. All I can say is get it in writing but even then, they point to the contract that says "mistakes are well OK" and point to the disclaimer. I think this dealership gives the brand and heck even the state a bad name. I traveled from PA to find the car and I could not believe how the management staff was rude, dishonest and almost like a crime family. Last the window etching scam is beyond ridiculous in this day and age. More

This dealership should not even have a website. They truly have no interest in answering an customer information they request at all. I live over a hour away from the store and was looking to purchase truly have no interest in answering an customer information they request at all. I live over a hour away from the store and was looking to purchase a Certified Grand Cherokee listed on the dealers web site but wanted ask two simple questions. I ask them very simply if they had a exchange policy like a lot of dealership now do? This was a question I guess Joshua is not allowed to answer. He continued to tell me that they will not lose a deal to price. The price was ok or not my biggest worry. I just wanted to make sure that I had some recourse if I picked up the truck and it had issues. If you are a guy like me that purchased multiple cars online do not even bother with this dealer. I even tried to call the store and the same thing the sales guy just tried to get my contact information and wanted to know when I would come see the truck. If they just would have asked I probably would have just given them a deposit, got a total out the door price and pick the truck up. More

I purchased a new jeep. Extremely friendly until we went to see finance. The finance manager tried to switch the numbers. They kept us there until 11pm. It took 3 days of negotiating to get it to the origi to see finance. The finance manager tried to switch the numbers. They kept us there until 11pm. It took 3 days of negotiating to get it to the original negotiated number. The service department ripped me off with my first service. I found later the same service is provided at other dealers for 1/3 of the price. Don't go there. Go to another dealer of you will regret your decision. More

i recently purchased a vehicle at this dealership and had the pleasure of being assisted by Mitra. He was friendly, patient, and helpful throughout the whole process. Mitra did not try to force me into more the pleasure of being assisted by Mitra. He was friendly, patient, and helpful throughout the whole process. Mitra did not try to force me into more expensive options and understood what I wanted in a car. If anyone is considering purchasing a vehicle here I recommend asking for Mitra upon entering the dealership. More

Fernando Sandoval was very receptive and listened to my requirements for a vehicle. He worked diligently to find the right vehicle for my family. After finding the right vehicle, he was able to compete a requirements for a vehicle. He worked diligently to find the right vehicle for my family. After finding the right vehicle, he was able to compete and win my business from Toyota whom I purchased my last three vehicles. Working with Fernando was very refreshing and I would recommend him to family and friends. More

We have had a relationship with Mitra for the past 10 years. This is our fourth transaction with him. We feel that he looks out for our best interest and he cares about his clients. years. This is our fourth transaction with him. We feel that he looks out for our best interest and he cares about his clients. More