Chrysler Jeep Dodge City of McKinney

a lot of wasted time and money. A waste of two years and $100k!! Bought a 2018 Grand Cherokee cash and financed my Ram 2500 Limited the same day, that was the end of anyone going ou A waste of two years and $100k!! Bought a 2018 Grand Cherokee cash and financed my Ram 2500 Limited the same day, that was the end of anyone going out of their way to help us. I’ve had my truck in for service over ten times for the Ram Boxes coming apart. The Ram Boxes are coming apart again since March. Service and sales will not return messages. I’ve opened a Care Case with FCA about the Ram Boxes and Dodge City. I regret leaving great reviews in the past and trying to be understanding with this dealership. Looking at my truck falling apart after spending our hard earned money with these people! I spent countless hours off work and personal life at this dealership for “drive by so we can look at it and order parts” only to drop my truck off when the parts are “here” and it sit there for months at a time. I’ve asked for help from FCA and Dodge City on multiple occasions to help me get into a Ram without Ram Boxes and I’ve received nothing but the run around. To top all of this off my wife brought the 2018 Grand Cherokee in for a oil change with balance and rotate last week. She calls me while driving home scared out of her mind cause the car is vibrating badly as she is driving on the highway. Now after spending all this money I guess I’ll be left to work on her car again to fix it. Because we live local we both believe in supporting local business especially these days, but after two years of fighting with the multiple service writers, the GM the service director, the sales department, and your technicians who obviously flat rate my truck to death I’m over it all. My steering column still makes a snapping noise, my truck still shakes violently when I hit a bump in the road, the headliner is still coming apart, the ram boxes are coming apart again, I have to replace tires every 15k miles which is unheard of for a straight axle truck, it still doesn’t drive straight, the remote start still doesn’t work from one key,. I should have known how bad this dealership was when I bought the truck and got charged for wheel locks that weren’t even on the truck and when I questioned the service writer he told me they don’t make wheel locks for 2500. Then the next service writer magically found them weeks later and they put them on while it was in for service to fix the back sliding glass that never worked from day 1. Almost forgot about that time.... when I Sat there for half a Saturday while they looked at it with no RO to see what parts needed to be ordered and when I finally get it back there are grease finger prints all over my headliner. Pissed but willing to wait till I bring it back I head back to work and while on the freeway changing lanes the over head control panel falls out of the headliner and almost made me crash!! No one deserves to be blown off like this! The only way to get through to anyone at this dealership is to show up and be in their face which I’ve done many times and what you get is people pointing the finger at other people. The finance department was quick to sell us every warranty available. And we bought them for both vehicles with much disappointment. They do not use factory glass when they replace your windshield. Safe lite cut my wife’s headliner and we had to fight Dodge City to help us get it replaced. Because they didn’t do it they wouldn’t even take in her Jeep and take care of holding safelite responsible. She had a screw in the outer tread of one of her tires, tire warranty paid for.. they plugged the tire. The extended warranty they sold us will not cover the Ram Boxes that are continuously falling apart. The only person at that dealer that has stood by their word has been Anthony Addy in sales! Great man and was a pleasure to deal with. He made my wife and I feel like family. Since then I’ve bought 4 more cars and I have two boys soon to need cars. More

David Hamilton and the team at Dodge City McKinney were great to work with. They worked with my trade in and helped me get into an awesome truck. Thanks for the great experience guys! great to work with. They worked with my trade in and helped me get into an awesome truck. Thanks for the great experience guys! More

Service on my car was done quickly and efficiently. Very short wait time . They advised me of a error they made on a previous service and have ordered the parts to make the repair and will make it at no cos short wait time . They advised me of a error they made on a previous service and have ordered the parts to make the repair and will make it at no cost to me. More

This is the second truck I have purchased from Dale at Mckinney Dodge. Dale is second to none! He made the buying process a breeze. Also, kudos to James C. in finance., we will buy are next vehicle ag Mckinney Dodge. Dale is second to none! He made the buying process a breeze. Also, kudos to James C. in finance., we will buy are next vehicle again at Mckinney dodge More

Last week I called for a scheduled oil appointment. They told me it would be walk in only. Upon walk-in, I was quoted 1 hour and 45 minutes. After an hour and 30 minutes, my vehicle was still sitting right told me it would be walk in only. Upon walk-in, I was quoted 1 hour and 45 minutes. After an hour and 30 minutes, my vehicle was still sitting right out side of the garage and nobody had touched it. I asked for an update and was told that I should feel pitty for the people that came in an hour later that had a 2 hour wait. While I’m understanding in distancing guidelines, I cannot for the life of me, figure out how someone refuses to allow appointments, quotes me a lengthy time upon walk-in, and then when I ask for an update, received even further BS. I feel like I was lied too. As a paying customer, I should be given the option to either wait or have my drive warranty extended so that I can receive an oil change when it’s convenient for me and my family with everything going on. If you don’t have the crew to provide the service, customers should be told and appointments accepted. More

Doug helped me find the perfect car for me. It was my first car but he made it a great experience. Geoffrey helped us close the deal and he made it a good experience. Once we got to the financing side we first car but he made it a great experience. Geoffrey helped us close the deal and he made it a good experience. Once we got to the financing side we got a chance to work with James. James worked with us over the span of two day due to late timing on the first day but I wouldn't change a thing about my experience with this team. More

The representative was very professional and expedited my service. We have taken our vehicle there since we bought it for the last three years, never had a problem with any of the personnel. service. We have taken our vehicle there since we bought it for the last three years, never had a problem with any of the personnel. More

Doug was very knowledgeable and helpful in our decision process and made our buying experience as easy as possible. Doug and Dodge City of McKinney respected our needs and requirements for a new car and di process and made our buying experience as easy as possible. Doug and Dodge City of McKinney respected our needs and requirements for a new car and did not try to push anything on us that we did not want. We were able to get out of Dodge (ha ha) in a timely manner with exactly what we wanted. It was a great experience overall. More

Recalls on Truck They always treat me great. Try their best in getting me in and out as quickly as possible. Very good about keeping me updated on progress. They always treat me great. Try their best in getting me in and out as quickly as possible. Very good about keeping me updated on progress. More

My job is kinda like going to see my family everyday. Glad to be in a position where I can buy what I always wanted from the people I care about the most. Thank you John Glad to be in a position where I can buy what I always wanted from the people I care about the most. Thank you John More