Chrysler Jeep Dodge City of McKinney

They do NOT back up what they say! I could have purchased a car anywhere within a 6 hour radius from me but I chose this dealership because they had the car I wanted. Up to the sale of I could have purchased a car anywhere within a 6 hour radius from me but I chose this dealership because they had the car I wanted. Up to the sale of the car it was a pleasant experience. I made a deal over the phone with outside financing and arranged to drive the 6 hours to pick up my new car. When I pulled into a parking space upon arrival I noticed my new car had a door ding on the passenger side door. I was told in writing that I could get the ding repaired closer to my home since I was so far from them. All I needed to do was send them estimates of what the cost would be and they would take car of it. After sending them two estimates I was turned down to get my car repaired. I was told that I would need to bring the car to them and their experts. After an agreement of giving me a loaner car to drive and fuel expenses to and from the dealership I brought the car to them. Mind you, it's a 6 hour drive there and another 6 hour drive home. They had the car several days and finally when I had a chance to make the trip I went to pick it back up. Upon arrival I inspected the work that was done. They removed the ding in the door but in the process made the paint crack around it. They wanted me to accept the repair and I refused. I talked to the manager and was told I would have to leave the car with them again. Not being able to make that long drive again I refused to leave it. But who would want them to attempt to repair it again after the first time? The manager basically told me that in today's world the car would have dings after a few weeks anyway and didn't know what the big deal was. After much disappointment I accepted a $200 check to cover damages. It was far less than the two estimates I had originally gotten. To top off this experience I did NOT receive any fuel for my trip! If this is how they treat you after the sale then I would stay away from them and do business elsewhere! More

Chris and Joe in the Internet office were amazing. From Chris and Joe in the Internet office were amazing. From the first contact and until the purchase they made us feel at ease. I would recommend Dodge Chris and Joe in the Internet office were amazing. From the first contact and until the purchase they made us feel at ease. I would recommend Dodge City More

Always thorough with their work. All of the team members that we have worked with have been pleasant and knowledgeable. I’ve never had to chase them for an update because they keep us updated when they have that we have worked with have been pleasant and knowledgeable. I’ve never had to chase them for an update because they keep us updated when they have one of our vehicles. We will continue to take our vehicles to them. More

I hate shopping for cars, but I was tired of taking two cars to get my large family around. Chrysler Jeep Dodge City of McKinney.. remember that name because this is the place to go if you need a new car! cars to get my large family around. Chrysler Jeep Dodge City of McKinney.. remember that name because this is the place to go if you need a new car! Dale and Rocky are awesome! They made the process smooth; we filled out paperwork, shared stories and laughed. I left with a new 2019 Dodge Journey and I love my new car! They have a great team of people who care about what you want or need and are there to help. I am so happy to be part of the Dodge family! Michelle from Wylie, TX More

Super frustrated with Dodge City of McKinney. We have had a truck in several times and they cant seem to fix it. Always have to back order parts then they call us and with Dodge City of McKinney. We have had a truck in several times and they cant seem to fix it. Always have to back order parts then they call us and tell us the parts are in we take the truck back and what do you know they dont have the parts. Its a work truck and its been in 3 times for parts related to the radio that effect the computer apparently...I still dont understand why. When I complain to the service guy about it he argued and said it was my choice not to drive the truck. I seriously doubt you have ever tried to deal with a highway patrol man on the side of the road while driving a truck with a DOT# on it. You would know that he is not going to care. He is just going to hand me a very expensive ticket.... Would not recommend. More

The service department is great! They are fast, friendly and knowledgeable. They make sure that everything is up to date with my truck. From regular maintenance to recalls and more, they take care of it in and knowledgeable. They make sure that everything is up to date with my truck. From regular maintenance to recalls and more, they take care of it in a timely manner. More

Very pleased that we were able to make a deal even though we don’t live close to the dealership. They had everything ready to go when I got there so it didn’t take long to get everything finalized. we don’t live close to the dealership. They had everything ready to go when I got there so it didn’t take long to get everything finalized. More

We received great service and everyone was super friendly. We actually looked at the same vehicle at a different dealership but after being there 5 minutes I told my husband I would never buy from t friendly. We actually looked at the same vehicle at a different dealership but after being there 5 minutes I told my husband I would never buy from them. Then we went to Dodge city of McKinney and I was pleasantly surprised at the level of service we received. Cornell was awesome! He listened to us and was very helpful and we didn’t feel pressured at all to buy something we didn’t want or was out of our price range. I would definitely recommend this dealership any day. More

Excellent selection and added amenities to truck package. Knowledgeable staff that works to answer my questions. Finance team worked to create best deal. Love my truck!! Look forward to years of service and Knowledgeable staff that works to answer my questions. Finance team worked to create best deal. Love my truck!! Look forward to years of service and support thru the staff More

My wife ordered a 2020 Dodge Durango R/T with all the options she wanted. The reason why she ordered one to be made is because she couldn’t find one with a red interior in a 500 mile radius. They said it options she wanted. The reason why she ordered one to be made is because she couldn’t find one with a red interior in a 500 mile radius. They said it would take 6-8 weeks to arrive & it actually arrived within 5 weeks. My wife is super excited & thrilled to have her brand new Durango. They took care of us with all the rebates & discounts. Also, Dodge City of McKinney took care of us with a LIFETIME POWERTRAIN WARRANTY FOR LIFE at no additional cost. A big shoutout to the News Sales Manager Lee Rodriguez for making this happen, our sales person Joseph for being over communicative always keeping us updated with the build & Luis Paulin for the incredible delivery he gave us on the Durango. This is my wife’s second new vehicle she purchased from Dodge City & will definitely come back for the 3rd in the future. Customer for life! 💯👍 More