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Chrysler Jeep Dodge City of McKinney

McKinney, TX

4.6
1,496 Reviews
Call Dealership (972) 569-9650
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700 S Central Expressway

McKinney, TX

75070

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1,496 Reviews of Chrysler Jeep Dodge City of McKinney

June 26, 2023

Very fast and efficient service and the staff is always extremely polite and helpful. Both my son and I will continue to bring our Jeeps here for service. More

by pjwarner0429
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Dept, apologies but I do not recall the service technicians name.
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Jun 27, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Thank you for the great review. We are happy to see that your experience at Dodge City of McKinney was efficient and helpful.

June 25, 2023

Buen trato todos son muy amables y hacen todo lo que esté en sus manos para ayudar More

by IP1733574
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
CARLOS DAVILA, JAMES CRAIG
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Jun 26, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hello, thanks for sharing this five-star review with us. We're thrilled to know that our friendly team did an excellent job assisting you with your automotive needs. Your business is valued and we look forward to seeing you again at Dodge City of McKinney.

June 25, 2023

Great work by all. Service is great, which is why I drive from Dallas to McKinney More

by dustin.anthamatten
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 25, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Thanks for the positive review, Dustin! We here at Dodge City of McKinney appreciate you making that drive and are thrilled that our Service Team continually provides you with a great experience. If there is anything else we can do for you, please contact us.

June 25, 2023

Great service the tech finished in timely manner and car was washed and delivered clean ready to roll More

by bgboogie056
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 25, 2023 -

Chrysler Jeep Dodge City of McKinney responded

We are thrilled to know that our Service Team finished in a timely manner and that the car was washed for you! We here at Dodge City of McKinney appreciate your kind review and if you need anything else do not hesitate to contact us.

June 23, 2023

As always, your service department is excellent. Bailey was awesome and up front with what my car needed. More

by mnunez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey in the service dept
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Jun 24, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hi, Mnunez. Thank you for the 5-star review. We’re happy to know that you always have an excellent experience with our Service Department. We greatly appreciate you as a loyal customer and we hope you continue to choose us here at Dodge City of McKinney. Take care.

June 23, 2023

Paul was very attentive and did an awesome job! ! They even washed my car and made sure it was clean inside and out before i picked it up. More

by STROUT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul Aceto
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Jun 24, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Thanks for the five-star review. Our Team strives to offer attentive service promptly. We hope you continue to choose Dodge City of McKinney for all your automotive needs.

June 23, 2023

Andrew was great and made sure he took care of all my needs provided all information needed. More

by CARTER.MELINDA176
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shawn woods, FRED GRIFFEN
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Jun 24, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hi, Carter. Thanks for the five-star review. We're happy to learn our Team was able to provide all the information needed promptly. We hope you continue to choose Dodge City of McKinney for all your automotive needs.

June 22, 2023

Dakota Burns Took Excellent Care Of Receiving Me As Well as My Car’s Problems More

by eddycollins7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Donna Smith
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Jun 22, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hello, we are grateful you took the time to leave this positive review. It makes us happy to know that our Service Department took excellent care of your vehicle's needs. We hope you continue to choose Dodge City of McKinney for all your automotive needs.

June 20, 2023

All I needed was a diagnostic. We brought our car in at 7 AM on Saturday and it sat over the weekend while I had to pay for a rental car because you guys don’t do loaners even thou More

by agcandkrc
Service Price Transparency
Recommend Dealer
No
Employees Worked With
FRED GRIFFEN, Jesse Terry
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Jun 21, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hello, We always welcome customer feedback as it helps us to improve the customer experience. When you have a moment, please reach out so we can discuss a diagnostic appointment and your overall experience with our Service Team. Thank you, ​Joey Hamrick ​Service Manager ​jhamrick@dodgecityofmckinney.com

June 20, 2023

I called ahead to bring my truck in for another recall and two other warranty issues. Your service rep said the earlier the better. Once I arrived, I was told that the recall item would take months to arr More

by JW
Service Communication
Recommend Dealer
No
Employees Worked With
No names for this issue.
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Jun 20, 2023 -

Chrysler Jeep Dodge City of McKinney responded

We apologize for the miscommunication. You can make appointments on our website but its usually several days out due to the heavy flow of customers. We are in the process of building a new dealership that can absorb a lot more customers. In the meantime, you can email the Service manager and he can help you. His email is jhamrick@dodgecityofmckinney.com

Jun 23, 2023 -

JW responded

Thanks for the apology - I was not aware of your website appointments as I usually call your service rep and ask for the best time to show up. Regardless, bigger is not always better when the customer expects quality. My experience with your service department has not been good. The latest issue is finding an oil pan gasket leak on my 21 Ram truck with 13K miles on it. The gasket leak was over an extended period and was easily visible to anyone looking at the pan (with caked oil), like your service department that has changed my oil since buying the new truck at your dealership. In hindsight, it’s a shame that I felt it necessary to wash my truck and video its condition before visiting your dealership. After this latest incident, I do not plan to use my remaining free oil changes since I simply do not trust your technicians, or care to risk my truck getting damaged on your overcrowded lot.

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