Chrysler of Culpeper

Actual Customer Service at Chrysler of Culpeper A lot of car dealers like to talk about providing great customer service, but in my 40 years of car buying experience, I have found very few that actu A lot of car dealers like to talk about providing great customer service, but in my 40 years of car buying experience, I have found very few that actually do so. I am pleased to report that Chrysler of Culpeper is one of those few exceptions. I recently bought a used Jeep Patriot at the dealership from Sam Capozzoli. The sales experience was pleasant, quick, and straightforward until I walked out of the dealership to drive away my new purchase - when I was surprised to learn that only one key came with the car! This was an unpleasant surprise, as I am the type of person who often misplaces things (including my car keys). I immediately expressed my concern to Michael Russell, the sales manager. He promised to provide another key (at dealership expense) free of charge. The next day I drove into the dealership, waited in the service department for 30 minutes, and was presented with a new key. Now that, in my opinion, is real customer service. Anyone interested in buying a good quality Chrysler, Dodge or Jeep in central Virginia should check out Chrysler of Culpeper - I recommend them! More

wonderful At first I thought I would not get the car I wanted but thanks to Thurston he was able to help us out to get what we wanted at a price we could handle At first I thought I would not get the car I wanted but thanks to Thurston he was able to help us out to get what we wanted at a price we could handle. More

The best deals in town. Thurston Is the most concert sale person I have known.He was attentive to all of my needs I would recommend this deal to all of my family and friends. Thurston Is the most concert sale person I have known.He was attentive to all of my needs I would recommend this deal to all of my family and friends. I feel that they are the best in this area. More

Awesome Buying Experience Purchased a New 2015 Blacktop Dodge Ram 1500. Best experience ever in buying a vehicle. Martin Williams was our Salesman and Michael Russell was the s Purchased a New 2015 Blacktop Dodge Ram 1500. Best experience ever in buying a vehicle. Martin Williams was our Salesman and Michael Russell was the sales and financial manager. They ran on paper over 10 different financial options, allowing us to make the best possible choice. So Happy and will go back again for any future purchases. More

My dream car! Thanks for the great communication and quick responses! Im so excited to have my dream car and for the salesmen to be just as excited as I was! Thanks for the great communication and quick responses! Im so excited to have my dream car and for the salesmen to be just as excited as I was! More

Fast and very Friendly! Definitely will buy here again Very great Customer Service and didn't take all day to make a great deal. I would recommend this Dealership to everyone. Stop by today and see Thursto Very great Customer Service and didn't take all day to make a great deal. I would recommend this Dealership to everyone. Stop by today and see Thurston! More

Awesome Servie Dept. Ask for Martha?? Best personal automobile service department in the region. I have been to multiple dealerships in the region for repairs over the past 2 decades. Ch Best personal automobile service department in the region. I have been to multiple dealerships in the region for repairs over the past 2 decades. Chrysler of Culpeper has always been reasonable, fair, courteous, and above all HONEST. We have bought several cars over the past 15 yrs from them and will always look to them before buying anywhere else. They have always tried their best to accommodate our needs. More

Shopping for Trucks I had an excellent experience with the purchase of my 2014 Ram 1500 SLT Quadcab, Thurston was very enjoyable to work with and very knowledgeable about I had an excellent experience with the purchase of my 2014 Ram 1500 SLT Quadcab, Thurston was very enjoyable to work with and very knowledgeable about the truck and the process of purchasing the truck. It was will worth the 2 hour trip to deal with Chrysler of Culpeper and I would return the next purchase of a vehicle. I had visited other dealerships in the area I wasn't impressed by the salespeople or the managers because of there attitude and lack of knowledge about there products, Wade More

Needed help mid day with no appt. While driving my 2014 Jeep Wrangler Thursday Feb 26th I experienced what I thought was a possible issue with my brakes that could create a dangerous s While driving my 2014 Jeep Wrangler Thursday Feb 26th I experienced what I thought was a possible issue with my brakes that could create a dangerous situation. I took my Jeep to the service dept. at Chrysler of Culpeper in the middle of the day and explained the issue. Within an hour they had investigated the issue confirmed everything was working properly and performed two service updates. I always feel welcomed and well taken care of by the group of people that make up this service dept. Thank you again RJ More

Excellent Experince Worked with Sam Capozzoli on a recent purchase of a Ram 1500 truck. I got treated fair on a trade in and paid a fair price on a nice used truck. It w Worked with Sam Capozzoli on a recent purchase of a Ram 1500 truck. I got treated fair on a trade in and paid a fair price on a nice used truck. It was a pressure free transaction without the normal car sales gamesmanship most of us expect when purchasing a vehicle. I didn't hear the normal "hey what's it going to take to get you to buy today" "what payment are you looking for" "maybe you are looking for more car than you can afford" "hey tell you what I'll call my wife and ask her if I can sell you this truck you call your wife and ask her if you can buy it" I witnessed the owner sincerely thanking one of his employees then he headed back outside to help his lot guys do snow removal. That impressed me I believe quality starts at the top with good leadership. For future purchases I would have no problem returning to this dealership. More