Chrysler of Culpeper
Culpeper, VA
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A dealer that cares and takes care of the customer! I recently purchased a Certified Pre-owned 2008 Dodge Caliber SRT-4 with less than 25000 miles on it from Farrish of Fairfax and what a bad experience I recently purchased a Certified Pre-owned 2008 Dodge Caliber SRT-4 with less than 25000 miles on it from Farrish of Fairfax and what a bad experience that was. Four days after purchasing this Vehicle the drivers seat literally started peeling apart from a repair that was performed on the seat. Naturally I was very upset about this and I contacted Chrysler right away and was advised to take the vehicle back to Farrish. This is where everything went downhill in a hurry, first they made it appear as if I had done the damage somehow getting in and out of the vehicle, mind you I had the vehicle for 4 days and had driven it less than 200 miles of which 90 where back and forth to the dealership. Than after much back and forth I was promptly told they would not cover the replacement of the seat under any circumstances and that I would have to foot the bill for the repair. I was very upset and contacted Chrysler again and told them about my treatment at the dealership and asked that I could take the car to another dealership for evaluation. They agreed and let me take my car to Chrysler of Culpeper which is owned by Wade Schick who is also on the board of the Rappahannock Region Mopar Club. Needless to say Chrysler of Culpeper came through for me in a big way and somehow convinced Chrysler to cover the repair under the vehicles original 3/36 warranty that had just expired a month earlier even after initially refusing the replacement due to a prior repair being performed on the seat. All of this was done without me even purchasing the vehicle from Chrysler of Culpeper. I guess I could have saved myself lots headaches by going straight to Chrysler of Culpeper in the first place, but Caliber SRT-4's are not easy to find. Anyhow if your in the VA, MD or DC area and in the market for a new or pre-owned vehicle and like to be treated right, see Wade Schick at Chrysler of Culpeper and be prepared to be treated like a customer should be treated. More
Good service and a good product - a positive experience I bought my '05 Ram sight unseen as I live in NJ. The truck was as described in the ad and the selling price was fair given the excellent condition of I bought my '05 Ram sight unseen as I live in NJ. The truck was as described in the ad and the selling price was fair given the excellent condition of the vehicle. A friendly, no hassle transaction. I would definitely do it again. PD More
Excellent experience Everyone I delt with when I walked in the door was nothing but friendly, attentive, and they answered every question I had. And most importantly I fee Everyone I delt with when I walked in the door was nothing but friendly, attentive, and they answered every question I had. And most importantly I feel they were honest with me. After visiting other Ram dealers in the area I believe I've found my Ram dealer/friends for life right here in Culpeper. More
Extraordinary. Felt like home I bought a 2012 Chrysler 200 2 1/2 years ago from salesman Thurston Carpenter, what a very pleasant man and what a great car. I have had all my servi I bought a 2012 Chrysler 200 2 1/2 years ago from salesman Thurston Carpenter, what a very pleasant man and what a great car. I have had all my service done there and always done right and on time. I recommend them to my sister who lives in New York and she drove down and bought a 2013 Chrysler 200, still loving it. Well on 10/12/2014 I was hit in the driver side and the car was totaled. Well the experience was both horrifying and traumatic. A week later I called thurston and explained what happened and that I would need a car. He was so nice and undstanding it felt like talking to family. He told me not to worry, come down when I was ready and he would help me find a car I would love just as much as my last one if not more. I did go down about 6 days later and he did indeed put me in a car I love and feel safe. The deal from beginning to end was problem free. While I was there the owner Wade came over to me and one of my sisters and welcomed us. He is a very polite and friendly man. He also gave my sister and myself a really nicely made hat, he then thought about it and then gave me a hat for my husband too. I would and have recommend this dealership to anyone. Oh and as an added bonus for the month of October the dealership donated 3% of their profits to Pamper me pink Mammoggramy Fund. What a great place. Making great deals and giving back to the community . Thanks again Thurston and the rest of you at Chrysler of Culpeper More
After the sale service is HORRIBLE getting robo calls from president of this dealership for months and tried without success to get off their hit list...just spent more time on the phon getting robo calls from president of this dealership for months and tried without success to get off their hit list...just spent more time on the phone with them.....I don't drive a Chrysler or Jeep...I drive LEXUS and Pohanka has never disrespected my time this way... More
Purchased a new vehicle from this dealership The salesman that assisted me, Sam Capozzoli was great! He wasn't overbearing or pushy at all, which is sometimes typical of car salesman. Sam was ext The salesman that assisted me, Sam Capozzoli was great! He wasn't overbearing or pushy at all, which is sometimes typical of car salesman. Sam was extremely helpful, knowledgeable, and friendly. A great buying experience! More
Great Sales Team Thurston was a pleasure to work with, I was never pressured to purchase a vehicle. He took the time to show me many different variations of the Jeep Thurston was a pleasure to work with, I was never pressured to purchase a vehicle. He took the time to show me many different variations of the Jeep product line until I found the Jeep vehicle me, a model I had never even heard of. The purchasing process was painless and quick. More
We purchased a 2012 Dodge Durgano. We dealt with Glenn, he was very nice to work with . Todd and Lewis are very nice guys as well. He helped us with the Durango that we wanted. He worked with us on the pr he was very nice to work with . Todd and Lewis are very nice guys as well. He helped us with the Durango that we wanted. He worked with us on the price and with the vehicle that we were trading in. He explained things to us and how things would work. He worked through his lunch to help us. He asked about our jobs and talked to my daughter. He laughed and joked around, which was very nice. He cared about what we thought and what we wanted which was very nice as well. He made sure that everything was taken care of before we left. He called to make sure everything was good after we got home. Chrsyler of Culpeper is wonderful to work with and so is Glenn Thompson. More
Great experience! I was referred to Glenn by a friend who had bought from him before. Upon arriving, Glenn met us and within minutes it felt like we were old friends. We talked about what my wife and I were had bought from him before. Upon arriving, Glenn met us and within minutes it felt like we were old friends. We talked about what my wife and I were looking for in a vehicle and right away he was showing us all of our options and even talking about the cost of long term ownership (maintenance, fuel economy, etc.) and trying to save us money. Glenn was knowledgeable and friendly with all of our questions and even anticipated some of them before we could think about it. Straight away he was looking out for us with things we hadn't even thought of. It didn't feel like we were buying a car but more like we were touring the lot with a friend. After some test drives and some more questions for Glenn, we narrowed it down to three different vehicles. I was shocked when he didn't try to persuade us into the more expensive of the three. Then, we asked to look at some numbers and I was blown away by what he showed us. All of our choices were at least $10,000.00 lower than the rest of the dealers in our area. That's when I figured it had to be a trick but he showed us every single charge and there were no hidden fees. Then, the guy goes and tries to find other discounts we could use, rebates, and anything else he could think of. The final price was incredible. My wife and I were actually speechless. We had prepared for arguing over the price and he was showing us a final cost lower than what we were expecting to negotiate. We ended up getting an upgraded model because it was cheaper than what we were expecting to pay for a basic model. I really couldn't believe the price Glenn got for us. Then, to top it off, the owner comes out to talk with us. I've bought 3-4 cars before and never had the owner of the dealership come out and talk with me. Every single person we dealt with was honest, friendly, and genuinely concerned about us as individuals and not just customers. When we drove away, I still couldn't believe the deal we got and how easy it was. Glenn and the staff at Chrysler of Culpeper are some of the most down to Earth and considerate people I've ever done business with. I would recommend this place to anyone and even go along with them just to talk with the staff again! Great people, great prices, great experience. More
Glen, I wanted to let you know how much I am enjoying my new 2014 Dodge Journey! I'm so glad I decided to give the Journey a second try. It has all the extra room I was looking for and drives so smoothly. I new 2014 Dodge Journey! I'm so glad I decided to give the Journey a second try. It has all the extra room I was looking for and drives so smoothly. I absolutely love all the extra features as well...they come in handy with 3 kids :) I also really enjoyed working with you on this purchase. You are a great salesman and work to please the customer. You answered every single question or concern I had and never pushed anything on me. I really appreciate how late you stayed after your shift had ended to help make sure this was the right purchase for me! I will definitely recommend you and Chrysler of Culpeper to anyone I know who is looking to buy a vehicle. I wish you nothing but the best and hope you continue to keep up your great work ethic. More