Chrysler of Culpeper

I bought a Dodge Ram from them in 04, and they have been a headache ever since. First they sold me a vehicle then wouldn't inspect it with the options I bought. They said I must have put them on after I go a headache ever since. First they sold me a vehicle then wouldn't inspect it with the options I bought. They said I must have put them on after I got it home. I called the state police on them , and they said regardless I was to remove the items. They charged me for an extended warranty that I found out today they didn't process and now my truck is sitting in the shop while I wait for an investigation from Chrysler, even though I have the paperwork that shows I was charged by this terrible excuse for a dealership. I feel the worst dealership I've ever seen. I wouldn't buy a wheelbarrow from them if it was only $1 and full of gold. The dealership I took it to today even said they've had numerous complaints from customers who have bought there. More

Took Jeep Grand Cherokee in for service on Monday evening-promised "asap but certainly before weeks end"-still not done Friday PM -not sure when it will be ready - will cost appox. $20000 for rear e evening-promised "asap but certainly before weeks end"-still not done Friday PM -not sure when it will be ready - will cost appox. $20000 for rear end bearing replacement-no loaner available-Chrysler does not offer this they say. Total lack of concern for customer's lack of transportation due to their inefficent service. I was told this was a common problem yet they had to order parts and they didn't know they needed shims or how to install them despite having their best mechanic on the job. I have little faith that this repair will be done correctly now and want more than an oral promise to repair it again and again . I NEED MY VEHICLE . More