Chrysler of Culpeper

Took Jeep Grand Cherokee in for service on Monday evening-promised "asap but certainly before weeks end"-still not done Friday PM -not sure when it will be ready - will cost appox. $20000 for rear e evening-promised "asap but certainly before weeks end"-still not done Friday PM -not sure when it will be ready - will cost appox. $20000 for rear end bearing replacement-no loaner available-Chrysler does not offer this they say. Total lack of concern for customer's lack of transportation due to their inefficent service. I was told this was a common problem yet they had to order parts and they didn't know they needed shims or how to install them despite having their best mechanic on the job. I have little faith that this repair will be done correctly now and want more than an oral promise to repair it again and again . I NEED MY VEHICLE . More