Chrysler of Culpeper

Big thanks to the service department for answering my questions and getting my truck serviced. Keith was a huge help.thank you sir! Go Bills! questions and getting my truck serviced. Keith was a huge help.thank you sir! Go Bills! More

Great service from the sales & financing departments. Brought my daughter in to buy her first car. RJ was very helpful in explaining the car buying process to my daughter. Emily was fabulous as well.Than Brought my daughter in to buy her first car. RJ was very helpful in explaining the car buying process to my daughter. Emily was fabulous as well.Thank you Chrysler of Culpeper!! More

Many thanks to AJ and Dennis who made the sales process smooth, painless, and informative. The Grand Cherokee is a well thought out and well designed car. It had been a while since I'd owned a jeep and I w smooth, painless, and informative. The Grand Cherokee is a well thought out and well designed car. It had been a while since I'd owned a jeep and I was glad to purchase another one. UConnect works great! Thanks again. PS More

Customer First I took my NIssan Rogue to Chrysler of Culpeper for a service. AS it turned out I needed some additional work, which was taken care of without any fuss I took my NIssan Rogue to Chrysler of Culpeper for a service. AS it turned out I needed some additional work, which was taken care of without any fuss. At all times I was kept informed of the progress and was treated as a VIP. I will return to this dealer for all my automotive needs, including purchase of subsequent vehicles. Excellent experience. More

Should have never taken my Jeep in for service. I really hate leaving a bad review, but my email asked me to. I loved my Jeep until I took it in for service and recalls. It's not been the same. I really hate leaving a bad review, but my email asked me to. I loved my Jeep until I took it in for service and recalls. It's not been the same. The transmission now slips, my liftgate fails to life quite often. Both things supposedly corrected on recalls. I wasn't having any problems before taking it in for service and regret it terribly as I must keep this vehicle for a long time. I called about the problem right away and was given some strange explanation about the 'slipping' and that it was normal in the newer vehicles, yet friends have the same vehicle & don't have a problem. After learning from mechanics that makes no sense at all, I called my salesman to get his thoughts before my daughter purchased a Jeep also and given the same lame excuse. Live and learn (and pay bigtime:( Never again!! Unless I have a problem no recall corrections for me. The service techs were very accommodating and kind but that doesn't help my Jeep run any better. More

Blessing Thurston Carpenter was the best salesman ever. He work hard in trying to help me get a car and after sitting in his office for 3 hours, Mr. Carpenter Thurston Carpenter was the best salesman ever. He work hard in trying to help me get a car and after sitting in his office for 3 hours, Mr. Carpenter pulled up with a 2017 Dodge Journey. Thank you again!!! More

Big money paid - problem NOT fixed! After almost a week in the shop, my wife's Journey still has shimmy problems when brakes are applied. When you are without the use of your vehicle fo After almost a week in the shop, my wife's Journey still has shimmy problems when brakes are applied. When you are without the use of your vehicle for this time, and have paid a considerable amount for "repairs", a reasonable person would expect the problem to be solved. Not so with this operation. As far as I am concerned, Thurston Carpenter in sales is the only part of this operation that is worth bothering with. So, if you want a new Fiat-Chrysler product, see Thurston, then plan to take it elsewhere when it needs service. More

Exceptional Service...Community Feel! THE Chrysler/Jeep dealership if you are looking for a fair and honest deal...and Todd Wheeler makes service on your vehicle actually feel good! THE Chrysler/Jeep dealership if you are looking for a fair and honest deal...and Todd Wheeler makes service on your vehicle actually feel good! More

Customer focused company I brought my car in for a recall fix and a gas tank replacement under the lifetime warranty the company was friendly honest. During the repair somethi I brought my car in for a recall fix and a gas tank replacement under the lifetime warranty the company was friendly honest. During the repair something happened to the fuel pump they fix it at their cost and offered me a rental I was impressed with how above and beyond Sylvia went and will utilize there services in the future More

Dash Replace Quote I Called the other day to get price on dash & bezel including install. When we arrived the parts were more than initally quoted over the phone.. I ca I Called the other day to get price on dash & bezel including install. When we arrived the parts were more than initally quoted over the phone.. I can deal with that but the labor was almost twice as much and the flunky working the service managers desk (not the regular service manager) was rude and really didnt give a hoot. Had to go back in parts to get my parts check back, The parts manager was very helpful and felt bad. Not a very good way to run a business. I do buy new vehicles occasionally but will not be buying there. More