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Chuck Anderson Ford

Excelsior Springs, MO

4.7
1,221 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,221 reviews

October 02, 2022

Diagnosed the issues and gave us multiple options on how to go about fixing it. More

by cjaahuskers
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Barger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review!

September 28, 2022

Did a great job and got it done in a decent amount of time I'd come back More

by chrismeredith7272
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
4.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Morgan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Barger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department!

September 26, 2022

Called the day before to remind me of appointment. Called when completed. Everyone was very professional and courteous. More

by Allen
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Barger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review Allen!

September 22, 2022

Service advisors were very knowledgeable and very courteous. Work done quickly and fixed problem . Shop very clean. More

by dnpayne56
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Barger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

September 19, 2022

I always have a good experience any time I bring in one of my vehicles for service More

by VICTORY6462
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department! We look forward to your next visit!

September 17, 2022

Chuck Anderson Ford, Excelsior Springs, is the best dealership I have ever taken my car to. The people are friendly, the service is professional, and the workmanship is excellent. They exceeded my expe More

by Holloway
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rose
Sep 19, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department!

September 17, 2022

I travel 80 miles because it is worth the quality and expert service I get from Chuck Anderson Ford. I do not feel like I am a customer, rather I’m treated like family. More

by PAT.CRISLER
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Chuck Anderson Ford responded

Thanks for the kind words Pat! Enjoy retired life.

September 16, 2022

Absolutely one of the best service departments that I have ever used. Clean, professional and on time! More

by Teaveling man
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Chuck Anderson Ford responded

Thanks for the kind words! We appreciate your business and look forward to serving you in the future.

September 16, 2022

Staff not easy to work with. They wanted to run my credit before test driving. Called me sweetie and hun. Was disrespectful! More

by Livingmybeststyle
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dave
Sep 19, 2022 -

Chuck Anderson Ford responded

We're sorry you had a poor experience with us. That's not how we conduct ourselves.

September 15, 2022

The service department was very helpful courteous and did a great job thank you very much More

by MUWILKINS56
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review!

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