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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,500 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. Built on Integrity. Backed by Family.
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,500 reviews

September 08, 2019

Very easy to work woth Worked with me to find the exact car I was looking for. Ricky kept me updated about what was going on from start to finish. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Reeves
Sep 08, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Brandon!

September 08, 2019

Water pump replacement Everything was really good. My only frustration was would have liked to have been informed on status of my car - when it wasn’t done on the first esti More

by Lemon Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Sep 09, 2019 -

Chuck Anderson Ford responded

Thank you for your constructive criticism. They will be passed along, and measures will be taken to insure that issue gets fixed.

September 07, 2019

I got “smoked”. Purchased a 2016 Ford Escape after being told by the dealership that the vehicle was clean and hadn’t been smoked in. After 7-10 days, the smoke odor More

by Brad
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dreke, Josh Reeves
Sep 07, 2019 -

Chuck Anderson Ford responded

Brad, we purchased the Escape at auction on July 23rd from Manheim-Pittsburgh. It was listed online with 'no smoke odor' in the online description. We get the car here, and do not smell smoke, nor do we see any signs that would lead us to believe it had been smoked in (yellowing window tint, cigarette burns in fabric, etc). We had no reason to believe any differently. When you asked if it had been smoked in, I first pulled the auction condition report, then I went out and got in the car, started it, and turned on the A/C then the heat on full blast; I did not smell any smoke, so we relayed the information to you. We weren't trying to hide anything from you. I would've gladly covered a cabin air filter for you. As far as your paperwork is concerned, before we could mail you the paperwork we had to receive the title from the auction house. I am sorry for the delay. If you have any further questions or concerns, I would be more than happy to listen to them. -Nick Anderson

September 06, 2019

Great dealership I drive 30 miles just to go here just to get my oil changed i dont trust andone but you guys with my cars you guys are not pushy and the staff is very More

by Beave0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Sep 07, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Beave! We appreciate the opportunity to earn/keep your business! We look forward to your next visit!

August 31, 2019

Great Dealership Easy To Deal With I have been to multiple dealerships in the past month and Mitchell made car easy. This dealership is genuine and sincere. Thank you so much More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Mitchell Monthei
Aug 31, 2019 -

Chuck Anderson Ford responded

Thanks for the great review Mike! We stride to provide excellent service and an enjoyable experience to everyone. We look forward to your next visit!

August 31, 2019

Genuine people building relationships Mitchell was so easy to work with and took his time to make us not only make us comfortable but cared for as well. It is safe to say that we will co More

by Toffee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Mitchell Monthei
Aug 31, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We hope you enjoy your truck, when you pick it up Tuesday! Welcome to the family!

August 29, 2019

Mitchell can get ya a car It took a while for me to find a car and find the right one but Mitchell helped me with everything and explored all the options I could of took to get More

by APizzle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Monthei, Josh Reeves
Aug 31, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! Enjoy your new car!

August 29, 2019

Buying new car From Dave in the service department to Dreke on the sales floor everyone made sure I was taken care of. Will go to Chuck Anderson ford for maintenance More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Stevens, Michael Dreke, Dave Moorhead, Josh Reeves
Aug 31, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback on your service visit!

August 27, 2019

Great people Very smooth transaction, Dreke was very knowledgeable about history and features of the truck. Jim and the owner Mike were great to visit with took q More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Michael Dreke, Josh Reeves
Aug 27, 2019 -

Chuck Anderson Ford responded

Keith you purchased a beautiful truck, enjoy it! If you have any questions feel free to get in contact with us!

August 27, 2019

Return to Ford Sales staff and finance manager were very friendly and did their very best to accommodate my wife and I on our purchase and took time to help program More

by Myedge2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dreke, Mitchell Monthei, Josh Reeves
Aug 27, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback We're glad you chose us to help you find the vehicle you wanted!

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