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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,477 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,477 reviews

February 16, 2019

Not the best but not the worst experience. Services were provided in an extremely timely manor, however, papers in my car were rumaged through. Thankfully, nothing of importance was in the pape More

by Sam13starr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 18, 2019 -

Chuck Anderson Ford responded

Samantha, I'm sorry that your seats were not moved back to their original positions. I imagine once the technician got done with the airbag safety recall they forgot to move it back forward. As far as going through your paperwork, I spoke to the technician and the service writer, they both told me that they didn't go through anything; the tech offered up that it was possible when he was putting trim pieces in the backseat while finishing the airbag, that it may have caused the paperwork to move. We'll do better next time! Please contact me directly to schedule your next appointment. nick.anderson@chuckanderson.com

February 15, 2019

Great service I am always treated very professionally. I recommend the service department every chance I get. Cody listens very well and gets the job done right. More

by Powerhouse81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Woomer, Jim Stevens, Cody Schneiter, Dave Moorhead, Katy Davis, Heather Berger
Feb 14, 2019 -

Chuck Anderson Ford responded

Thank you for the great review! We appreciate your continued business!

February 15, 2019

Above and beyond The representatives at this location are top notch. Through my interactions it was clear they are customer oriented. Great service at a fair price! I More

by Ace2279
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Marshall
Feb 18, 2019 -

Chuck Anderson Ford responded

Thanks for sharing your feedback on your recent service visit! We strive to provide our customers with exceptional service at a very competitive price!

February 15, 2019

I drive an hour to get to this dealer. Great service! This dealership is honest. Very accommodating, and great service. I purchased my vehicle from this dealership and have used them for all my service. I More

by Elaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the names, but they’ve always been great!
Feb 18, 2019 -

Chuck Anderson Ford responded

Thank you so much for continuing to service your vehicle with us! It means a lot to us to hear stories like this!

February 14, 2019

No issue resolved Took my truck in to the service center on a Friday with my check engine light on. It had shut off on me while I was driving Thursday evening and sayin More

by Vroom111
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Schneiter
Feb 14, 2019 -

Chuck Anderson Ford responded

Hi! Thanks for letting us know about your experience with us. I just wanted to address a couple of your concerns very quickly. We must charge our hourly rate whether we find issues or not, as the vehicle has been in a stall, on a lift, plugged in to our computers, and that takes time away from doing other jobs. If we didn't charge that, our technicians wouldn't be paid, and our shop would not be ran very efficiently. We want to find something wrong with it, because we don't make any money telling you that we can't find anything wrong. I would be more than happy for you to bring it back in, and I will ride with you so we can get it to duplicate it, and at that time the $119 you already paid can be credited to your fix. On customer pay tickets that don't require a fix, we do not offer loaner/rental cars for no-charge, you're more than welcome to come through us at any time and get a loaner/rental, however there will be a daily charge. Please reach out to me directly and we'll get this resolved. -Nick Anderson Email: nick.anderson@chuckanderson.com

February 14, 2019

Oil change. Quick and easy. Dropped my truck off for oil change without an appointment and they had it ready before promised. They even called to give me a heads More

by Sodman70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
February 14, 2019

Excellent customer service My car buying experience was excellent from the sales to the finance department. I would highly recommend this dealership. My salesman was very nice a More

by Liz Cooper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dreke, Brendon Dennison
Feb 15, 2019 -

Chuck Anderson Ford responded

Thanks Liz for such great feedback on your experience! We hope you enjoy your new vehicle!

February 13, 2019

Second-to-none 1) If you are contemplating buying a vehicle, I would seriously consider Chuck Anderson Ford. Trevor found me the absolute perfect vehicle. When shopp More

by Evan H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Shockley, Brendon Dennison
Feb 13, 2019 -

Chuck Anderson Ford responded

Thank you for the awesome review of your recent experiences with us! We take pride in the customer experience and are happy we were able to help you in your decision!

February 12, 2019

Amazing Experince We worked with Mitch as the sales rep and Nick the manager of the location and they really took care of us. They gave us great advice and answered all More

by Chizzle1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Dennison, Mitchell Monthei
Feb 12, 2019 -

Chuck Anderson Ford responded

Thanks C Hizzle! We hope you enjoy your new truck!

February 11, 2019

Amazing salesman with an awesome dealership! Ricky helped out a lot. He was very knowledgeable about the process and very personable! He was helpful through the whole process, and not pushy as so More

by Dillongooding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback on your buying experience with Ricky! He really focuses on giving customers a pain free and relatively simple buying experience.

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