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Chuck Anderson Ford
Excelsior Springs, MO
1,469 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values.
Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence.
We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers.
"Big enough to serve, small enough to care"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 1,469 reviews
November 13, 2018
Great experience Everyone was very helpful and friendly. They made sure my car buying experience was a good one. They did not make it all about the car but also about Everyone was very helpful and friendly. They made sure my car buying experience was a good one. They did not make it all about the car but also about me. More
by MUSSER
Verified Customer
November 10, 2018
Awesome There quick and reasonable prices and there nice they get you in out nice work area nice customers area and nice cars , and service and good tires There quick and reasonable prices and there nice they get you in out nice work area nice customers area and nice cars , and service and good tires More
by Lee82
November 10, 2018
unsatisfied and disgruntled Did not feel like the problem was solved also the communication was terrible. When I arrived to pick up my vehicle the service person Dave was there n Did not feel like the problem was solved also the communication was terrible. When I arrived to pick up my vehicle the service person Dave was there not only was he rude he had very bad customer service we have been buying our vehicles from Chuck Anderson for years not sure if we will return. More
by Foster
Employees Worked With
Cody Schneiter, Dave Moorhead
November 10, 2018
Quick fix for a recall Company car had a recall for a steering bolt. First time I’ve been to Chuck Anderson Ford. Service area was very clean and the techs were quick and Company car had a recall for a steering bolt. First time I’ve been to Chuck Anderson Ford. Service area was very clean and the techs were quick and efficient. More
by M Doakes
Employees Worked With
Cody Schneiter, Dave Moorhead
November 09, 2018
Knowable and efficient Well organized clean service center. Friendly efficient staff, they honor their service appointment schedule . Dave and Paul are outstanding. Since Well organized clean service center. Friendly efficient staff, they honor their service appointment schedule . Dave and Paul are outstanding. Since moving to the area have had all my vehicle maintenance and repairs done by this service center. More
by Teaveling man
November 08, 2018
Great service I love Dave and Al. Those two are the reason I use Chuck Anderson for my car work. I miss Al not being in service but stop and visit with him in parts I love Dave and Al. Those two are the reason I use Chuck Anderson for my car work. I miss Al not being in service but stop and visit with him in parts while waiting for service to be done. They are both the best! More
by CHATCHER310
Employees Worked With
Dave Moorhead
November 07, 2018
Happy with service Dropping my truck off was easy, they we're friendly and fast. They got the truck done in a timely manner and called me when they we're finished. The f Dropping my truck off was easy, they we're friendly and fast. They got the truck done in a timely manner and called me when they we're finished. The facility was clean and orderly. I would recommend using Chuck Anderson. More
by TLB
Employees Worked With
Cody Schneiter
November 07, 2018
Awesome customer service the guys are all very nice. I want expecting to be approved for a car but the guys are just awesome and I would reccomend them to all if my friends and family. I want expecting to be approved for a car but the guys are just awesome and I would reccomend them to all if my friends and family. More
by KAPETER
Employees Worked With
Chris Woomer, Scott Marshall
November 07, 2018
Oil change and alignent Took our 2013 escape in for oil change and alignment. The mechanics striped lug nuts trying to get tires off and then wanted to charge us $100/set and Took our 2013 escape in for oil change and alignment. The mechanics striped lug nuts trying to get tires off and then wanted to charge us $100/set and said they wrecked 2 different sets. Tires were almost 6 months old and after pounding on rims with metal hammers told us the tires were too worn to do alignment. Very crooked place More
by Tracy67
Employees Worked With
Dave Moorhead
November 04, 2018
Quick service Was quick and easy. I had my two boys with me and it wasn't very long even for them to sit there and wait. We where there between half hour to an hour Was quick and easy. I had my two boys with me and it wasn't very long even for them to sit there and wait. We where there between half hour to an hour. More
by JESSICALOVE8903
Employees Worked With
Dave Moorhead
