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Chuck Anderson Ford
Excelsior Springs, MO
1,470 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values.
Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence.
We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers.
"Big enough to serve, small enough to care"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 1,470 reviews
April 14, 2020
I had taken my car in on Thursday for a manufacturing repair on my passenger side air bag. I included that I wanted my anti-freeze recharged as well. They told me it would be $100 for the anti-freeze a repair on my passenger side air bag. I included that I wanted my anti-freeze recharged as well. They told me it would be $100 for the anti-freeze and the air bag was no charge since it was a recall. No one called me to tell me it was going to cost more or that in fact it had been done before the weekend. In which it hailed on Sunday while my car was outside and I park it in a garage. I got a call on Monday and they were calling to give me a verbal survey about the work on my car to which I told them I had not received a call to come pick it up. They did apologize and so I went to pick it up. when I get there I walked in and went to pay for the anti-freeze recharge thinking it was going to be $100. Well I got the bill for $154 and was really not happy and decided to just pay the bill and leave. I was so mad I didn’t want to cause a scene or chew out someone I have known for a very long time. It is to my understanding that if a price is going to increase when having work done you should probably contact the customer about the difference. I am considering taking my business elsewhere and I don’t want to but I am not happy at all at the way things where handled. Sincerely, Grant Kessler More
by Kess86
Verified CustomerEmployees Worked With
Heather Berger
April 14, 2020
This dealer is quick to serve you for all of your auto needs. Fair on price , work is top rate. I recommend Anderson ford for all repairs. needs. Fair on price , work is top rate. I recommend Anderson ford for all repairs. More
by GMS318
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
April 13, 2020
These guys did an amazing job at making me feel comfortable through this big decision! Everyone I dealt with was incredibly nice and helpful. Scott was very honest, personable, and just down to Ear comfortable through this big decision! Everyone I dealt with was incredibly nice and helpful. Scott was very honest, personable, and just down to Earth. I'm overall very happy I chose Chuck Anderson Ford! More
by w91taylor
Employees Worked With
Jim Stevens, Scott Marshall, Elias Bichara
April 12, 2020
easy to work with. Went to Nebraska to get me the truck I wanted! Definitely going to be back for more vehicles. Worth going too! wanted! Definitely going to be back for more vehicles. Worth going too! More
by YAMAHA_RACER_4
Employees Worked With
Jim Stevens, Scott Marshall, Elias Bichara
April 11, 2020
Great team to work with. Found the truck on CarGurus. Sent messages to 20 other dealers with similar trucks. Chuck Anderson was one of only a few to get back with us in a timely manner. General manage Sent messages to 20 other dealers with similar trucks. Chuck Anderson was one of only a few to get back with us in a timely manner. General manager called me directly and answered all questions. Made an offer later that evening, which was accepted. We were out of state and bought the truck sight unseen. Best and easiest car purchase ever. Thanks for a great buying experience! More
by MULLEN2846
April 11, 2020
Like the dealership. Don't care for the tech that changed my oil. Oily hand prints on my clean door, steering wheel and gear shift. Didn't secure the panel back in place under the truck and it started draggi my oil. Oily hand prints on my clean door, steering wheel and gear shift. Didn't secure the panel back in place under the truck and it started dragging under the truck going down the road. More
by Keith Blair
Employees Worked With
Cody Schneiter, Dave Moorhead, Rene Sisk, Heather Berger
April 09, 2020
Absolutely amazing group, got me in fast took care of everything and worked with me to get car back quickly.. Pour to be a part of this Ford Family! everything and worked with me to get car back quickly.. Pour to be a part of this Ford Family! More
by MWRIGHT.1980
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
April 09, 2020
Best Ford Dealership in 100 miles! Will only do business with this location. They have great customer service and good selection of vehicle's. Thank you Anderson Ford with this location. They have great customer service and good selection of vehicle's. Thank you Anderson Ford More
by Dingus
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
April 06, 2020
Excellent experience! Went in with what we wanted to spend. Scott was able to pull it off! Everyone we came in contact with was extremely friendly And very helpful. spend. Scott was able to pull it off! Everyone we came in contact with was extremely friendly And very helpful. More
by Dobbinsharris95
Employees Worked With
Jim Stevens, Scott Marshall, Elias Bichara
