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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.4
885 Reviews

885 Reviews of Chuck Anderson Ford - Service Center

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November 11, 2022

Great service as always, part had been back ordered for the past few months, which they had alerted me. More

by Lpratt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Nov 11, 2022 -

Chuck Anderson Ford responded

Thanks for the kind feedback!

November 11, 2022

This is the dealership you always wished you could have had service your vehicle! Attention to detail is evident in this operation by the shine and cleanliness of the service bays. Your vehicle is not hi More

by Teaveling man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose, Grace Morgan, Carla Rose, Justice Barger
Nov 11, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We look forward to seeing you next time!

November 10, 2022

Took in for a recall notice and was done in 15 minutes. Friendly service too. More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service techs name
Nov 10, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review!

November 10, 2022

Very nice guys. My car was ready after work I did not have to wait on it. 👍 More

by jhightower766
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Justice Barger
Nov 10, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback!

November 10, 2022

Always friendly service and it was a fast visit. Only complaint was they got grease on my drivers seat and seems a little put out that I said anything about it and asked for them to clean it. More

by Redquilter71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Justice Barger
Nov 11, 2022 -

Chuck Anderson Ford responded

Thanks for letting us know! We will address that issue.

November 07, 2022

The service was great, on time and done quickly! Explained everything to me so I knew what was done! More

by Mcneelys1996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Justice Barger
Nov 07, 2022 -

Mcneelys1996 responded

Received

November 05, 2022

It took two paint jobs for my truck and I’m still not satisfied. I was told that I would be reappointed and no one has ever contacted me for the spot on the paint that still needs to be fixed. I had to t More

by Debbieo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rose
Nov 07, 2022 -

Chuck Anderson Ford responded

Debbie I am so sorry to hear this. Carla is going to reach out to you today, we'd like to make this right.

November 05, 2022

Took care of all the items that were requested and cleared a problem item I was unaware of. More

by landkmendyk
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Justice Barger
Nov 07, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

November 02, 2022

This was my first experience at Chuck Anderson Ford and it was excellent! The service was friendly , timely, and the staff was very knowledgeable. More

by Becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Nov 03, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review Becky!

October 27, 2022

Carla rose is the best! ! She helped me sooo much she went above and beyond More

by Mikala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Rose
Oct 28, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review Mikala!

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