Chuck Anderson Ford - Service Center

I was traveling from near Rolla Mo to Colorado in a brand new (less than 200 miles when I left home) Ford Explorer limited when near Kansas City all the warning lights started flashing and the cruise control new (less than 200 miles when I left home) Ford Explorer limited when near Kansas City all the warning lights started flashing and the cruise control and lane assist stopped working. Also there was no pep in the engine. I called the Ford dealer closest to me which was a few miles east of Kansas City. They couldn’t get me in for a week. I had frozen meat and other perishable items in my vehicle which we were taking to our youngest sons home for his family. I quickly called the dealership where we purchased the vehicle and asked for assistance in getting into a dealership on that day near Kansas City. They quickly called me back sending me to Nick Anderson Ford. I was told to ask for Nick when I arrived but the service coordinator sain Nick told him I would be stopping by and I never needed to speak with Nick. Our vehicle was immediately taken into the shop where a team of technicians diagnosed the problem. I had to postpone our trip because they didn’t have the part in stock but I knew what was wrong and advised it would not hurt the vehicle to drive it home but to keep strain on the engine to a minimum. And was on our way within an hour. Many thanks to the good work of the Nick Anderson team. Exceeded my expectations! More

Chuck Anderson employees at the service center are great and always so me kindness when I am there! and always so me kindness when I am there! More

Great service, fast, friendly. Went above and beyond in contacting my maintenance plan and helping work out coverage. Young lady helping me was great! Will definitely be back for f Went above and beyond in contacting my maintenance plan and helping work out coverage. Young lady helping me was great! Will definitely be back for future service needs. More

Excellent service! The staff provided me with frequent updates. Always friendly and professional. Great experience! The staff provided me with frequent updates. Always friendly and professional. Great experience! More

happy because there was no up sales. no one tried to pressure me into buying anything i didn't want. no one tried to pressure me into buying anything i didn't want. More

Have been buying and used Chuck Anderson for over 30 years very happy with the service years very happy with the service More

I typically have good experiences when taking my car in for it's oil changes and maintenance but the last two times I've gone in and gotten The Works, I have gotten my car back with the alignment not strai for it's oil changes and maintenance but the last two times I've gone in and gotten The Works, I have gotten my car back with the alignment not straight. It pulls to the left after my tire rotations and I would think they would test that before giving car back. More

professionals responsible and good customer service I recommend it. they finish the job in the time they tell you they're going to last in repair recommend it. they finish the job in the time they tell you they're going to last in repair More

Always friendly and helpful! Clean and comfortable waiting room. Easy to get appointments when needed. Clean and comfortable waiting room. Easy to get appointments when needed. More

Have had several cars purchased and serviced they have always done what was needed in a professional and congenial manner. always done what was needed in a professional and congenial manner. More