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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.4
884 Reviews

884 Reviews of Chuck Anderson Ford - Service Center

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December 19, 2021

Got me in quickly and serviced my trucked ordered parts and was very informative and friendly More

by chevyman05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Dec 20, 2021 -

Chuck Anderson Ford responded

Thanks for the 5-star review!

December 18, 2021

They were on time and job was completed quickly with no issues. Highly recommended for recall at home services. More

by Denaking
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leah Riddle
Dec 20, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

December 15, 2021

Fantastic! Great communication and fast service. They fixed my problem in one day, after another dealership tried and failed to fix it 3 times before. More

by candyolesen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who helped me but both male and female were very helpful
Dec 15, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department! We look forward to serving you in the future!

December 10, 2021

I appreciate that they keep the appointments right on time. It does not waste my time or theirs. Thank you... More

by Ella..
Recommend Dealer
Yes
Employees Worked With
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody, Katy Davis, Dustin Rose, Grace Morgan, Leah Riddle
Dec 10, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback.

December 08, 2021

Very quick and professional. They checked to.see if the recall.was an issue and it wasnt. More

by P.DONEGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
wasn't. Remember name
Dec 08, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

December 08, 2021

Grace was such a huge help and was very kind and very helpful. It was a great place to get service done. More

by JOGNFL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Dec 08, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

December 08, 2021

The technicians do great work and the service team is always kind and courteous. Wouldn't service my Fords anywhere else. More

by ga1720
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose, Grace Morgan, Leah Riddle
Dec 08, 2021 -

Chuck Anderson Ford responded

Thanks for your continued business!

December 05, 2021

My car had a recall that I was never notified for.. I brought my car in and it was months past the expiration for the recall. I'm now having to spend over $2,000 before Christmas to have a working vehicl More

by Alainacarroll2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose, Leah Riddle
Dec 06, 2021 -

Chuck Anderson Ford responded

Alaina, I'm really sorry to hear about this. The steering issue with your car wasn't under a recall, it was a warranty extension. It was 10 years from the day your 2011 Fusion was purchased new (April 29, 2021) and/or 150,000 miles. We applied for an exception since it fell outside of the extended warranty, but our request was denied by Ford. Nick Anderson

Dec 06, 2021 -

Alainacarroll2013 responded

Who can I get ahold of at ford to file a complaint?

Dec 06, 2021 -

Chuck Anderson Ford responded

Your best bet would be the customer help hotline. We would be more than happy to provide them with any documentation needed in hopes they reverse our request! 1-800-392-3673

December 04, 2021

I have never had a problem with anyone or with the work everyone has been curtious and helpful More

by Gissmopup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Dec 06, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

December 04, 2021

They run a TIGHT SHIP at that place!!Very They run a TIGHT SHIP at that place!! Very FRIENDLY...Very COMPITANT Employees!! First time I have ever been there....and I WILL go Back!! More

by Carmen.j.coble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Dec 06, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

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