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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.4
884 Reviews

884 Reviews of Chuck Anderson Ford - Service Center

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October 19, 2021

I usually get right in this time I was put on a list got it done 2 weeks later. Also got on a list to have my recall on my Brakes fixed More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Oct 19, 2021 -

Chuck Anderson Ford responded

Carol, I'm sorry for the inconvenience. We have been swamped and parts are all back-ordered. We hope the next time you need service, we can get you in and out quicker!

October 17, 2021

Took car in for a part to be on. Has to go back next day. More

by Brenda
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
Oct 18, 2021 -

Chuck Anderson Ford responded

Brenda, I am so sorry to hear that. If you have the opportunity, please email our general manager at nick.anderson@chuckanderson.com in order to give him some more information to hopefully get this resolved for you.

October 14, 2021

Always had a good experience there. Mostly oil changes, but recently had a mouse get chewed up in the air/heater blower motor in our Edge. Whoa, the smell. Did a good job fixing and cleaning. Felt sorry fo More

by Gary
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Oct 15, 2021 -

Chuck Anderson Ford responded

Thanks Gary for the great feedback!

October 13, 2021

Friendly workers and were so helpful when it came to dealing with my insurance! Would definitely recommend to family and friends! More

by Bethanyharvey10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Bethany!

October 07, 2021

Clean shop timely service well organized with windows into the shop. Waiting area is clean as well. More

by Matthew.s.callaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Oct 08, 2021 -

Chuck Anderson Ford responded

Thanks for the kind words Matthew!

October 07, 2021

They got my vehicle in and out quickly for oil change and tire rotation. Friendly customer service More

by GABRIELCOATES
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Oct 08, 2021 -

Chuck Anderson Ford responded

Thanks for your feedback on your recent service appointment!

October 07, 2021

I have always had good results from chuck anderson ford and would recommend them to anyone. More

by VPEPPERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Oct 08, 2021 -

Chuck Anderson Ford responded

Thanks Mr. Peppers! We appreciate your continued business!

October 07, 2021

Fast friendly. ReferRed me to another store when they couldn’t diagnose my car but we’re very helpful More

by jthies115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Oct 08, 2021 -

Chuck Anderson Ford responded

Sorry we were unable to help, but hopefully you're able to get it sorted out quickly!

October 07, 2021

They are always so friendly and trustworthy. I feel confident they will do what's best for my truck and only suggest what is needed. More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Oct 08, 2021 -

Chuck Anderson Ford responded

Thanks for the kind words Barb!

October 07, 2021

Very good service always friendly don't try to sell what's not needed make us feel like family More

by Barbn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Anderson. Nick anderson, Dustin Rose, Grace Morgan
Oct 08, 2021 -

Chuck Anderson Ford responded

Thanks for your feedback Barb! We appreciate your continued business!

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