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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews

881 Reviews of Chuck Anderson Ford - Service Center

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October 02, 2021

I couldn't be more satisfied with the work your body shop done on my truck, I haven't seen this kind of quality in a long time, thank you More

by Artie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul and all in the body shop
Oct 04, 2021 -

Chuck Anderson Ford responded

Thanks for such a glowing review of your experience in our body shop!

September 30, 2021

Very Professional, Great communication, Friendly, Honest and Fair. Respectful. Addressed all concerns in a timely manner. More

by vromano53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
Oct 04, 2021 -

Chuck Anderson Ford responded

Thanks for taking the time to leave us your thoughts on your recent service visit!

September 30, 2021

Good job rotated tires how I requested them to do . They explained to me how the transmission settings are on and off More

by BANJOEYES62
Recommend Dealer
Yes
Employees Worked With
Service for oil change
Oct 04, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We can't wait to see you on your next trip.

September 30, 2021

Good job quick polite honest Ford pass well done way to go didn’t try to upsell More

by SEM277054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Oct 04, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad you enjoyed your visit.

September 27, 2021

Usually pretty good but my daughters lug nuts on her car were not properly tightened. Very disappointed and glad we caught it and tighten them so her tire didn’t come off. So be careful for going in for rec More

by rhodusa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Collins
Sep 27, 2021 -

Chuck Anderson Ford responded

Wow! Good catch! We're really sorry about that. Can you please email our GM your information, or your daughter's, whoever's name was on the paperwork? He would like to look into this further. His name is Nick Anderson, and his email is nick.anderson@chuckanderson.com Thanks!

September 24, 2021

I’ve used Chuck Anderson multiple times to program and cut keys for used cars we’ve purchased. I paid them $70 to do this yesterday knowing there a always a chance it won’t work. I’m good with that. Howev More

by Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No clue who I spoke with no one gave me their name
Sep 24, 2021 -

Chuck Anderson Ford responded

I am so sorry to hear this, not sure how that could've happened. Please send our GM your full name and I will get this addressed with the RO associated to your account. Nick Anderson nick.anderson@chuckanderson.com

Sep 25, 2021 -

Williams responded

Yes it was frustrating but at least we were able to get them programmed. We just had to do it with the help of others. Tonya Williams

September 23, 2021

Always fast and friendly .Mike Anderson always comes into the waiting room to chat. Grace Morgan is the best. More

by VICTORPHILLIPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Sep 24, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Victor!

September 19, 2021

Fair honest did not lie to me understanding and highly willing to work with me More

by Doc_inc85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don , Grace Morgan
Sep 20, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

September 19, 2021

Only did one request for 3 services needed even with waiting for parts. Not happy. More

by Bud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Sep 20, 2021 -

Chuck Anderson Ford responded

Hi Bud, Please send an email to our general manager, Nick Anderson at nick.anderson@chuckanderson.com, with your name and information regarding this. We want to make sure it gets handled for you!

September 16, 2021

Both customer service and mechanics did a great job. I was very pleased with the service I received. More

by Asmatney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Sep 17, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad we were able to meet and exceed your expectations!

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