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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
883 Reviews

883 Reviews of Chuck Anderson Ford - Service Center

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September 19, 2021

Only did one request for 3 services needed even with waiting for parts. Not happy. More

by Bud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Sep 20, 2021 -

Chuck Anderson Ford responded

Hi Bud, Please send an email to our general manager, Nick Anderson at nick.anderson@chuckanderson.com, with your name and information regarding this. We want to make sure it gets handled for you!

September 16, 2021

Both customer service and mechanics did a great job. I was very pleased with the service I received. More

by Asmatney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Sep 17, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad we were able to meet and exceed your expectations!

September 15, 2021

Excellent service in the garage part very friendly and polite to their customers , thank you More

by Evelynmratliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : In, Dustin Rose, Chris Collins, Grace Morgan
Sep 15, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!!

August 30, 2021

For years have have serviced all of our vehicles at Chuck Anderson service department. Fair price, quality mechanics and work completed time and time again as promised has reinforced my confidence in this f More

by Teaveling man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose, Grace Morgan
Aug 31, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback, we appreciate your continued business!

August 28, 2021

Great customer service! Quick and efficient fix for my F150. Completed the work in the time frame they said it would take. Happy with the result! More

by brsanson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Aug 30, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Mr. Sanson! We're glad we were able to get your truck back out on the road!

August 24, 2021

Had a charge hose from turbo brake!! It made that sound when I left Gary Crossly Ford When I was in Gray Crossly for my last service!! I talked to them about it at Crossly Ford I just don’t trust Gary Cr More

by michael.fata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Aug 25, 2021 -

Chuck Anderson Ford responded

Thanks for your business, we look forward to your next visit!

August 21, 2021

I had my oil changed on 8/5/21. We went on vacation in Colorado and car broke down on 8/10/21 and had to be towed to a Ford dealership out there. Had to rent a car to get home and since it would be over a More

by Pa55word
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins
Aug 23, 2021 -

Chuck Anderson Ford responded

Our service manager should have either reached out to you this morning, or is currently reaching out to you. We will get this taken care of for you.

Aug 23, 2021 -

Pa55word responded

Paul Palmer called earlier today. I will be sending receipts once I get car back

Aug 23, 2021 -

Chuck Anderson Ford responded

Good, I'm sorry for the inconvenience of all of this.

Aug 23, 2021 -

Pa55word responded

Ruined a nice vacation and cut it short

Aug 23, 2021 -

Chuck Anderson Ford responded

I completely understand, and am sorry about that. We're not really sure how that happened.

Sep 08, 2021 -

Pa55word responded

Paul Palmer, service manager, called yesterday and said he had a check for me. Chuck Anderson Ford paid for my car rental and my shipping car back from Colorado. I will go back there for service. Thank you

Sep 08, 2021 -

Chuck Anderson Ford responded

We're really sorry and embarrassed for your misfortune, but we're glad we were able to do what we could to make it right. We look forward to your next visit!

August 19, 2021

I asked how much for the air filter he said I needed. He said $21.99. I said ok. I got my bill. He didn't add, it will cost you $8 for me to lift it out and put the new one in. I'm not that lazy. More

by lindaluguthrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grace Morgan
Aug 19, 2021 -

lindaluguthrie responded

I asked how much for the air filter he said I needed. He said $21.99. I said ok. I got my bill. He didn't add, it will cost you $8 for me to lift it out and put the new one in. I'm not that lazy. WOW! You need to break it all down. We live pay check to pay check.

August 17, 2021

Good people. They take care of you and treat you with respect. My family has been going there for over 30 years. Thank you for all your Team does. More

by CHAD.MOORE
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Aug 19, 2021 -

Chuck Anderson Ford responded

Thanks for the 5 star review Chad! We appreciate your continued business!

August 17, 2021

Chuck Anderson Service Department is the best customer comes first. They always treat you like family and do not up sell on things you don’t need. More

by BCRISLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins, Grace Morgan
Aug 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service visit! We look forward to your next one!

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