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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.4
884 Reviews

884 Reviews of Chuck Anderson Ford - Service Center

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June 30, 2021

Was getting ready to go on vacation and this dealership got me in asap for an oil change. Was very fast and complete service. I appreciate them taking care of my car. . More

by Laura Aitkens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am not good with names but entire service department was great, Dustin Rose, Chris Collins, Grace Morgan
Jun 30, 2021 -

Laura Aitkens responded

Thank you for great service

Jun 30, 2021 -

Laura Aitkens responded

Great service

Jul 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

Jul 02, 2021 -

Laura Aitkens responded

You are welcome

June 26, 2021

Great staff and great service! Will do business again in the future. More

by rustyk5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jul 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

June 24, 2021

Quick lane lives up to its name! Quick. Great Customer care and service. More

by thaight28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jul 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

June 22, 2021

Took my truck in for a recall part the staff was fast and friendly I would send everyone I know here. More

by KAPETER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jul 01, 2021 -

Chuck Anderson Ford responded

Thanks for the feedback!

June 22, 2021

It wasn’t a terrible place to service my car, but there are a few things that disappointed me. I was told that my vehicle was ready for pick up, when I arrived I couldn’t see my car and was told they would More

by Chucklinvingston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jul 01, 2021 -

Chuck Anderson Ford responded

I am so sorry for that. I appreciate you letting us know so we can take preventative measures in the future.

June 21, 2021

The service was ok but I was very disappointed with the lack of respect that was shown to my vehicle. When I received my vehicle back it had grease hand prints and smudges on the hood, fenders and doors. I More

by Jakew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
Jul 01, 2021 -

Chuck Anderson Ford responded

Thank you for letting us know the issue you had. When would be a convenient time for you to bring it in so that we can make it right?

June 10, 2021

They did a wonderful job in just a few minutes I didn’t take very long at all and then my piece was in a couple days so when I have a recall it’s great to go to Chuck Anderson thank you More

by Glenna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jun 17, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Glenna!

June 09, 2021

They treated my wife with respect and showed her what they found wrong with her car while she was getting an oil change. They gave us a quote for the repairs and actually charged us less for than they sa More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jun 17, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Bill!

June 07, 2021

First time at the service part. Everybody was nice and friendly. My oil change was completed quick and I got in right at my appoint time. Over all great service. More

by LILLY03LILLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Jun 07, 2021 -

Chuck Anderson Ford responded

Thanks for your feedback! We appreciate you trusting us to work on your car, we look forward to your next visit!

June 03, 2021

They want to to do a several hour maintenance job on my truck and didn’t know the cause of the issue. Turned out to be a simple quick fix that I had to have done by an independent service shop. Real disapp More

by MICHAELGLUHM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Collins
Jun 03, 2021 -

Chuck Anderson Ford responded

Michael, I will reach out to you tomorrow. I'd like to hear more about this and get it resolved for you.

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