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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.4
884 Reviews

884 Reviews of Chuck Anderson Ford - Service Center

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March 23, 2021

Will not be back!! Had 2012 F150 in for heater hose replacement. It started over heating again. Told Dustin it may need thermostat. Brought in,was informed that it was turbo. $2,500. No way. Took 2012 More

by RonaldJKing 65
Recommend Dealer
No
Employees Worked With
Heather Berger
Mar 23, 2021 -

Chuck Anderson Ford responded

Mr. King I'm sorry to hear that. We will look into this issue. -Nick Anderson

March 11, 2021

I got my oil changed in my 2019 Ford ranger while waiting and it took less than 30 minutes. Everyone was friendly and the price was reasonable. More

by Jdholt77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Mar 12, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you taking the time to leave us a review! After reading through it, we do think that you accidentally gave Heather Berger a 1-star review. We would really appreciate it if you would update that when you have time!

March 11, 2021

Very great staff always friendly and helpful I highly recommend them for all your cars service needs I will for sure be using them again!! More

by Jatkins213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger, Dustin Rose
Mar 11, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate the opportunity to work with you, and look forward to your next visit!

March 10, 2021

Great job with my service of 2019 ranger. Gave me a shuttle ride home when dropping off my vehicle. That is a nice touch and kind service men working. More

by Thrillride3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Mar 10, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad that you chose to service your Ranger with us, and we look forward to seeing you the next time!

March 09, 2021

As soon as I walked in the door I was waiting on a timely matter, very friendly staff, the work is better than average... I like that I transferred my service here, that way I don’t have to go to liberty, More

by teresadurm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Mar 09, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Teresa! We're glad to have you as a customer, and we look forward to your next visit!

February 27, 2021

Great dealer service department!Appointments honored and Great dealer service department! Appointments honored and repairs delivered as promised. All my vehicles are service at this dealership, staff is fr More

by Teaveling man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger, Dustin Rose
Mar 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

February 25, 2021

This was the best service I've ever received from a dealership. Very pleasant and attentive service from Heather. She took care of everything. I will definitely buy my next vehicle here due the the More

by lawlessdarrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Feb 25, 2021 -

Chuck Anderson Ford responded

Thank you for the great feedback on your recent service experience with us! We look forward to the next time you visit!

February 12, 2021

Great service just seemed to take a little longer than I expected. Friendly staff. Excellent customer service department in service! A little pricey but worth knowing it's done right. More

by Kimpipkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Feb 15, 2021 -

Chuck Anderson Ford responded

Sorry it took a little longer than you had hoped! I'm glad we were able to get it taken care of, and we look forward to your next visit!

February 12, 2021

Best service department customer service. The owner was down to earth. Next vehicle I purchase will be at Chuck Anderson Ford. Ford bronco here I come! More

by OCHOAFAMILY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger
Feb 12, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience! We look forward to your next visit!

February 11, 2021

Dustin got the service guys right to work to replace the problem part. It took less than 45 minutes and I was back on the road with a fully operational Bluetooth. Thanks for a job well done by all. More

by Pa55word
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Feb 12, 2021 -

Chuck Anderson Ford responded

Thanks for your great feedback on your recent service visit!

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