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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.4
884 Reviews

884 Reviews of Chuck Anderson Ford - Service Center

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January 22, 2021

Easy to schedule service and always on time. Great service department/team! Great explanation of service and next service suggestions. Professional sales staff available for assistance and able to a More

by CARL.CONRAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dreke, Heather Berger, Greg Hallgrimson, Dustin Rose
Jan 25, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're thankful for your business and look forward to your next visit!

January 22, 2021

Good service. On time and pretty fast. Only wish that QuikLane would take drive ups. Do not like to have to make an appointment for oil change. More

by BRECK.56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Jan 23, 2021 -

Chuck Anderson Ford responded

We definitely take drive-ups. The only downside to that is appointments will take priority so it might take a minute for us to get you worked in!

January 22, 2021

I really loved that my call was picked up on the first ring-also to service plus scheduling! First-time customer—I walked in pleased! More

by Bjs90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jan 23, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're happy to have made a good impression on your first trip and look forward to working with you in the future!

January 20, 2021

Great service and quick! Courteous, knowledgeable, and comfortable waiting room. I make the drive from Liberty just for their service. Always have. Always will. It's worth it to me. More

by ffdan23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Jan 21, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your continued business, and look forward to your next visit!

January 19, 2021

Dustin Rose kept me informed and did an outstanding job. I appreciated how he made sure to answer my questions and gave honest/realistic forecasts. More

by tracy.rogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Jan 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Tracy! We appreciate your response to your recent service with us!

January 19, 2021

This was my 3rd visit to this dealership. I've passed up on my other opportunities to review so I could get a bit more accurate view of them. I have been to other dealers and will not go back to the other d More

by matheuwerisman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson, Dustin Rose
Jan 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're so happy to have earned your business and look forward to your next visit!

January 16, 2021

Overall I would give 4 stars out of 5. I'm not sure who in the service department helped me with my appointment when I arrived. Friendly and courteous. More

by Kimpipkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Jan 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department! We look forward to seeing you next time!

January 15, 2021

My appointment was for an oil/filter change and a slow leak in right front tire. Work was handled in a timely and professional manner. But I’m having a terrible time trying to complete this survey More

by EDLINEILEEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson, Dustin Rose
Jan 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate having the opportunity to serve you!

January 13, 2021

We contacted 4 dealerships about fuel module replacement. Dustin was the only service technician to call back when module to be available. Other dealerships apparently didn’t care if we had a mode of transpo More

by Ford Explorer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Jan 13, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We are so glad to have earned your business! We hope to see you again (hopefully next time without a car issue)!

Jan 14, 2021 -

Ford Explorer responded

Yes, if and when we decide to look for a new Ford, Chuck Anderson will be the first on our list!

January 12, 2021

Thank you everyone ! Your service made the frustration of getting stranded by my car a little easier. You’ve been taking care of my car a long time. This time was definitely the best! More

by Lemon Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jan 12, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your continued business, and are glad to hear that we met or exceeded your expectations!

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