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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
883 Reviews
Call Service Center (816) 630-1700

883 Reviews of Chuck Anderson Ford - Service Center

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October 08, 2020

Horrible! Brought 2017 Escape in for engine software update. Replaced short block on engine and now it won't stop overheating. Never overheated before we took it here. Now we're stuck with a 3 yr old ca More

by Shannon1179
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
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Oct 08, 2020 -

Chuck Anderson Ford responded

We're as stumped as you are Shannon. After putting in the short block is when the issue came up. We drove it over 25 miles and it never overheated. You took it, drove it last Friday and it was fine; then told us you couldn't make it 1/2 of a mile on Saturday and it overheated. Yesterday morning when you sat down with our service manager, we provided you with all of the paperwork on the vehicle, including work done, diagnosis, etc. We've complete all warranty claims. You now have the vehicle at a different dealership and they are wanting to replace the radiator, which we did last week. At this time, we're not 100% sure what the problem is, but it very well could be a parts issue with the short block itself. I would be more than willing to speak with you at any time. Above all, I want your Escape back on the road and you happy. Nick Andreson nick.anderson@chuckanderson.com

Oct 08, 2020 -

Shannon1179 responded

I have had to fight ridiculously hard to get this fixed and no one has stepped up to make this right. NEVER did my car overheat before you guys touched it. I'm not wasting my time in your dealership when it's now worse than when we brought it in. I stand behind my original comment that it never should've been sent home when it overheated the next morning. Stumped as you may be, it's your job to send someone home in a vehicle that runs (especially under warranty).

Oct 08, 2020 -

Chuck Anderson Ford responded

Shannon, Again, it did not overheat when we had it, or the following day when you had it. It was on the second day that you had it that you told us it overheated. This very well could be a shortblock issue. Luckily, that is under warranty. If it didn't act up when it was with us, we would have no idea that there were a problem or that there would be one. We're really sorry for the inconvenience this whole matter has caused you.

Oct 08, 2020 -

Shannon1179 responded

Instead of arguing with me publicly, you could pick up the phone and fix what is now an undriveable car.

Oct 08, 2020 -

Chuck Anderson Ford responded

Shannon with all due respect, that goes both ways. I'm not exactly sure how it got to this point, as the first I've heard about this is your review. Feel free to call me at anytime. Nick Anderson 816-630-1700

Oct 15, 2020 -

Shannon1179 responded

After a lowball trade in offer from this dealership, we have sought legal counsel to retain official copies of the work done and repairs to my car. The paperwork spoken of earlier that was handed to me consisted of hand scribbled notes on a work order stating things like "very long story 1,000 words " and "complicated story", a blank piece of paper (no vehicle information or dealership info) with a list of parts replaced and finally an incomplete paragraph of what has been done again on paper with nothing associating our vehicle or this dealership with the incomplete notes. Due to the fact that our car was brought into Chuck Anderson, they replaced the short block and the new problem of the vehicle consistently overheating and being no longer driveable, we have contacted the Better Business Bureau for further assistance. My review is to warn others of the carelessness of this dealership and disregard to do the right thing. I would hate to see someone else go through this. Sadly this has all happened while I was supposed to be on bed rest after a major surgery. While we continue to work with a fabulous Ford dealership to get my car running, we are well into our 3rd month paying for an undriveable vehicle.

Oct 15, 2020 -

Chuck Anderson Ford responded

Shannon, I'm really sorry it had to go this direction. A 'lowball' trade offer would not be giving you $300 over what they're bringing at the auction, knowing that your vehicle is still not operating correctly. No, I wouldn't give you and your husband the payoff on your vehicle, because it's not worth that. Just as, if you had owed $1,500 on it, I wouldn't offer nor expect you to be ok with me giving you $1,500 for it. We have multiple records of communication between us and Ford Motor Company about the issue with your vehicle. Like I've said multiple times, I believe it's a faulty short block. Unfortunately, when things are covered under warranty there is a specific process of steps that must be fulfilled. Ford would not approve of us changing out a short block at this point, they want to verify that it isn't any other part or parts causing the concern. We'll wait to hear from the BBB and legal counsel if you decide you want to approach it that way. We wish we would've been the ones to sell you the vehicle in the first place; then you would know that we aren't in the business to have customers feel like we aren't on their side. Have a great day, and I hope for a speedy recovery from your surgery. Nick Anderson

October 07, 2020

Got me in on schedule; out in a reasonable period of time; and performed the requested oil change/tire rotation service satisfactorily. Met my expectations. More

by KCNorthland
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
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Oct 08, 2020 -

Chuck Anderson Ford responded

We're glad that we could meet your expectations! We'll see you next time!

October 06, 2020

If you're in a 50 mile radius of chuck anderson ford go here or you're probably xxxxx and still have money left over for beer More

by RUFKAHR36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Report | Print
Oct 07, 2020 -

Chuck Anderson Ford responded

We do not condone that hate language. Please alter your review.

October 06, 2020

Chuck Anderson's has always gone the extra mile for our service repairs. Would not go anywhere else. My family has gone there since 1974. More

by Powerhouse81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brady West is a one of a kind tech. He cares about his work and for the people who's cars he works on., Jim Stevens, Katy Davis, Heather Berger, Greg Hallgrimson, Dustin Rose
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Oct 06, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We are incredibly appreciative of your glowing compliments and look forward to servicing you again in the future!

October 04, 2020

Paul and Dustin took great care of me. Got my car in quickly and kept me updated on what the problems were and when everything would be done. More

by COWAN.TRISHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Dustin Rose
Report | Print
Oct 05, 2020 -

Chuck Anderson Ford responded

Awesome! We enjoy hearing about efficient, and effective service visits!

October 03, 2020

Terribly disappointed! One star is too high of a rating! Had my truck for 2 months before repairing. Costing me an additional 4K in car rentals....thanks chuck! More

by WH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
Report | Print
Oct 05, 2020 -

Chuck Anderson Ford responded

Hi! Would you please email our general manager, Nick Anderson, about this issue. I'm sure he will want to help out! His email is: nick.anderson@chuckanderson.com

October 03, 2020

They failed to find that I was needing 3 light bulbs including a my headlight my main headlight needed Replaced and they were all kinds a helpful until I decided not to buy tires from them then they we More

by kslirpa79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Berger
Report | Print
Oct 05, 2020 -

Chuck Anderson Ford responded

I am so sorry to hear that. Can you email our general manager about some more specifics; name, car etc... I'm sure he would want to get this addressed. His name is Nick Anderson and his email is nick.anderson@chuckanderson.com

October 03, 2020

Had a 12:00 appointment time. Service didn’t start until 4:00-4:30 and was completed at 5:30. Paid for “The Works”. No car wash provided. Other than an appointment time being meaningless and no car wash, w More

by ealey4484
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Hallgrimson, Dustin Rose
Report | Print
Oct 05, 2020 -

Chuck Anderson Ford responded

I am so sorry to hear you had an unpleasant experience. Unfortunately at times appointments do come across as meaningless. For example if a customer brings a vehicle in for an oil change and then when arriving wants us to check the AC, touchscreen, etc. I would be happy to tell you that our new car wash is finishing getting installed this week! Unfortunately our old machine broke a few months ago and with COVID19 it's been difficult for the company to get a new machine to replace it. Thanks for understanding! We will most definitely get your car cleaned up next time!

October 01, 2020

Last minute appointment – they got us right in and right out! Professional and friendly. We recommend Chuck Anderson Ford. Nothing more needs to be said. A delight to work with all employees. More

by MISSOURIGIRL123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson
Report | Print
Oct 05, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

September 30, 2020

Honest !! They are here to help there customers paul service manager and mike the owner two of the best had a really tough issue and paul went the extra mile I will never go to another dealership More

by Larryhe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2020 -

Chuck Anderson Ford responded

We're never happy to hear about issues as we'd like to think we can prevent them all, but thank you for the opportunity to help correct it!

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