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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.4
884 Reviews

884 Reviews of Chuck Anderson Ford - Service Center

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August 20, 2020

No one could ask for a more family friendly experience than dealing with Chuck Anderson Ford. From new purchase, finance and service everyone is top notch. It’s always a good experience. More

by BCRISLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson
Aug 25, 2020 -

Chuck Anderson Ford responded

We look at you guys as family! Thanks for the great review!

August 20, 2020

I did not like the fact that they told me the battery was 3 and 1/2 years old so I made app to bring car back They had not put in a new battery like I asked them to do. More

by reno2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger, Greg Hallgrimson, Dustin Rose
Apr 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience with us!

August 19, 2020

I got my Expedition in for an oil change and I was in and out in less than a hour. Plus it was located close to my work , so that’s convenient. I will use them again More

by Lisa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson
Aug 25, 2020 -

Chuck Anderson Ford responded

Thanks for the kind words Lisa! We look forward to seeing you next time!

August 18, 2020

I have been a satisfied customer for years and bought my vehicle there. Recently I had a regular oil change and front brake replacement. Then I had an issue with the rear drivers side window falling down More

by PENDLETONSANDRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 25, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

August 15, 2020

They are great people to deal with! The service is great! Management is great! I have been dealing with them since 1986. Thanks for your service! More

by DROSS41
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We look forward to your next visit!

August 14, 2020

Everyone was was very friendly and fast to respond to any questions. We are happy with the work and outcome of the things repaired on our truck. More

by dianashipp
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Aug 15, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

August 14, 2020

Fast. Convenient. Comfortable stay for waiting customers. It's ridiculous that your review needs to be 25 words long, when I've stated what was important to me. More

by Joysburd2b
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Aug 15, 2020 -

Chuck Anderson Ford responded

We don't disagree with you, it's DealerRater's rule.

August 13, 2020

Quick and accurate. Never have had a problem. Atmosphere Quick and accurate. Never have had a problem. Atmosphere is great! Everyone kind and courteous. Keeps you informed on your vehicle progress. Thank y More

by Bilton5
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson
Aug 14, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit! We can't wait to see you next time!

August 13, 2020

I started using Chuck Anderson Ford exclusively 3-4 years ago for all my service needs. As always they perform the work needed on time, and in a professional manner. Great dealer to work with. More

by Matthew.s.callaway
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead, Heather Berger, Greg Hallgrimson
Aug 14, 2020 -

Chuck Anderson Ford responded

Thanks for the kind words Matthew!

August 09, 2020

Used them for years . Typically great service. Had the works recently, didn't check tire pressure even with low tire light on. No carwash or sticker reminder. More

by Arlinemo17
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

Sounds like we definitely could have been better! Please reach out to Nick Anderson directly for your next service appointment and he'll make sure you get taken care of. nick.anderson@chuckanderson.com

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