Back

Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
882 Reviews

882 Reviews of Chuck Anderson Ford - Service Center

Sort by
June 10, 2020

Awesome visit!! The Service gentleman that helped me was very knowledgeable!!!!!!!! - I was very impressed!!! - And I will be going back again, like I usually do!!!! More

by Myles.watson
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jun 12, 2020 -

Chuck Anderson Ford responded

Thanks for the feedback Myles!

June 10, 2020

Paul is who we dealt with he was very helpful. Always professional and acted like he was out to make sure we were satisfied. . We are very happy with our service. More

by arturomartines123
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul service Manager
Jun 12, 2020 -

Chuck Anderson Ford responded

Thanks for the great info on your recent service visit!

June 06, 2020

Service was very fast. Very informative on the problems of my AC and called me to tell me what was wrong before they went ahead and fixed the problem and told me the cost of it. More

by Timothy cushman
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Jun 11, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback Tim!

June 03, 2020

Always a Great Experience! The Service Department works as a Team to insure the ultimate in Customer satisfaction. Well Done to the Chuck Anderson Team More

by Geoffrey Clark
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jun 04, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

May 30, 2020

Everyone friendly, smiling and kept me well informed. Was there an hour early and they worked me in so I was leaving when I should have just gotten in. Thanks. PS: Service has always been excellent with al More

by Dianewinger
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry I cannot remember everyone’s name!, Heather Berger, Dustin Rose
Jun 02, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

May 29, 2020

So easy to work with. Maybe to easy. Went in for oil change left with newer vehicle. How does that happen? I am happy with purchase More

by Hall5294
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Heather Berger
May 29, 2020 -

Chuck Anderson Ford responded

Amber we are so happy for you! Enjoy your Expedition!

May 29, 2020

I needed a major headlight replaced in my vehicle and the service department worked with me in a convenient time that very day . They informed me of the cost for the replacement part and even though the busi More

by GLORIAREEVES00
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson, Dustin Rose
Apr 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience with us!

May 29, 2020

Always professional and proficient, Ford provides superb customer service in diagnosing the problem, explaining the problem and fixing the problem. Five star service. Thank you More

by lindstrom.redeemer
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Rene Sisk, Greg Hallgrimson
Apr 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience with us!

May 28, 2020

Put a trailer hitch on my car and it went well took him two hours but everybody was friendly helpful it was a very first for their escape More

by pamwells
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Heather Berger, Greg Hallgrimson, Dustin Rose
May 29, 2020 -

Chuck Anderson Ford responded

Thanks for the kind words Pam!

May 27, 2020

Was told the price for oil change would be 34.95$ By Heather over the phone but got charged more. Should be more honest about pricing. More

by jamieb1799.jb
Recommend Dealer
No
Employees Worked With
Heather Berger
May 27, 2020 -

Chuck Anderson Ford responded

$34,95 is the base oil change price. If you opted for The Works package (tire rotation, etc) it is more expensive. Also, if your vehicle takes more than 8qts of oil, the price is higher as well. I'm sorry that was not explained more thoroughly.

...
61
...