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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.4
897 Reviews

897 Reviews of Chuck Anderson Ford - Service Center

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February 28, 2020

Excellent service, I called ahead since I was leaving town because of a battery issue. Was installed and I was back on the road in less than 30 min More

by Lpratt2
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Mar 02, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad we were able to get you handled in a timely manner!

February 19, 2020

I had an airbag that was a recall and Cody got me in quickly and it was done in half the time I expected!! Tb More

by Theresabrosman
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Apr 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience with us!

February 18, 2020

Kind and friendly people and great service. Wonderful to see Salinda, Heather and Paul again, and a pleasure to meet Greg. In keeping with your high standards he's doing a great job! More

by Don
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg- service manager , Heather Berger
Feb 19, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate it! We look forward to your next trip!

February 12, 2020

They got the parts in for my car super quick and I was able to come in within the next week. I was even able to have a free rental while they replaced my airbags! Great experience! More

by tara612
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Feb 19, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback Tara! We're glad we were able to help out!

February 06, 2020

Have had great service in the past but my recent experience was not good. Poor communication on status of repairs. I had to call numerous times to get status. Car sat in lot for 2 1/2 days. Need to More

by Customer
Recommend Dealer
No
Employees Worked With
Cody Schneiter
Feb 06, 2020 -

Chuck Anderson Ford responded

I am so sorry to hear that. Please shoot me an email and I'll get this resolved for you. nick.anderson@chuckanderson.com -Nick Anderson General Manager

February 06, 2020

Repair done quickly, correctly, and under original verbal estimate! Many thanks! Also, thanks to the service mamager for clearing a hurdle and getting the appointment made. More

by mgroat46
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Feb 07, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

January 30, 2020

VERY PROFESSIONAL.. THE SERVICE I RECEIVE IS ALWAYS THE BEST. A TOP QUALITY DEALERSHIP. PLEASE CONTINUE THE GOOD SERVICE AND ALWAYS BE FAIR AND HONEST. "GOD BLESS" More

by mark.gola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Cody Schneiter, Rene Sisk, Heather Berger
Feb 03, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback Mark! We love having you as a customer! Next time, let us know what we can do to earn 5 stars instead of 4!

January 21, 2020

I would give Paul and Heather perfect scores as if not for them I would not come back. Cody would receive a zero. Was dealing with Cody and never received calls for updates, I had to call three times to c More

by scobee00
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Jan 22, 2020 -

Chuck Anderson Ford responded

Thanks for leaving us your feedback about your recent service visit! We look forward to making your next one less stressful and a lot more enjoyable.

January 16, 2020

This was the fastest time I have ever had my oil changed. 25 minutes and I was out of there. Usually it takes at least 34 minutes. Needs to be like this every time! More

by cpope0
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Jan 20, 2020 -

Chuck Anderson Ford responded

We're glad you had a good experience!

January 16, 2020

Every visit there is awesome. They are professional and get the job done right in a timely manner. I will always bring my Fords to Chuck Anderson . More

by bndbelle
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Jan 20, 2020 -

Chuck Anderson Ford responded

Thanks for such a great review! We appreciate your feedback.

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