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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
881 Reviews

881 Reviews of Chuck Anderson Ford - Service Center

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December 04, 2019

Had an oil change and tire rotation The service department was very friendly and completed the services quickly. I like that the waiting room has a window into the bay area so you can se More

by kimberly_steele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Dec 05, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Kim! We're so happy that we get to service your vehicle!

December 03, 2019

Recall fixes I called to set up an appointment to fix recalls on my car. They provided a rental for me as well. One of the parts wasn’t in so I had to wait on that More

by Awisecup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Dec 04, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback, we're happy we could help!

November 30, 2019

Review I’m not sure what the problem was, but was there for 2 hours for the works package, it is generally slower, but seemed excessive. More

by terrivalentine29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Dec 02, 2019 -

Chuck Anderson Ford responded

I am so sorry for the inconvenience. I will check in to that, as it should not take that long for a typical Works Package.

November 30, 2019

Excellent service Great customer service and repair work in both the body shop and the service center! Everyone was, (and always are) friendly and knowledgeable. I high More

by SODELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Rene Sisk
Dec 02, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate the opportunity to service your vehicle!

November 27, 2019

Five stars doesn’t say enough! The service department at Chuck Anderson Ford is top notch. Friendly, quality, and priced right. Had multiple service experiences over time and keep c More

by Ace2279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter
November 21, 2019

Service and new tires The work was completed as expected. Made it very easy for me to pick my car up after working hours. Another great experience at Chuck Anderson Ford More

by F1502014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Cody Schneiter, Josh Reeves
Nov 21, 2019 -

Chuck Anderson Ford responded

Thanks for the kind review! We enjoy working on your truck!

November 16, 2019

Fantastic visit as always, quick service! We went into the local dealership for repairs and regular maintenance. The service staff, front end sales and parts guys were all super nice , knowle More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Cody Schneiter, Dave Moorhead, Katy Davis, Heather Berger
Nov 16, 2019 -

Chuck Anderson Ford responded

Thanks for the fantastic feedback Mark! We're glad that we had the opportunity to earn and keep your business!

November 16, 2019

Quickly helped but over charged I was charged to replace lug nuts that were defective. The lug lug nuts were unable to be taken off with the furnished lug wrench More

by Doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Nov 19, 2019 -

Chuck Anderson Ford responded

Doc, I'm sorry you felt like you were overcharged for the removal of your lug nuts. I would highly suggest checking in to this: https://www.carcomplaints.com/news/2018/ford-lug-nuts-class-action-lawsuit.shtml

November 07, 2019

Excellent service and quality employees. We have purchased three trucks and our SUV from this dealership. The staff is friendly and well trained. The facility is clean and welcoming. They kee More

by jp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Rene Sisk, Heather Berger
Nov 14, 2019 -

Chuck Anderson Ford responded

Thanks for the kind words JP! We're happy to have earned your business!

October 30, 2019

Best service department They take such good care of my car. They are quick and communicate with me. I never feel like I am a bother. Best service departments in our area. More

by dawn pointer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Nov 01, 2019 -

Chuck Anderson Ford responded

Thanks Dawn for the feedback on your recent service visit!

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