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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.4
897 Reviews

897 Reviews of Chuck Anderson Ford - Service Center

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November 27, 2019

Five stars doesn’t say enough! The service department at Chuck Anderson Ford is top notch. Friendly, quality, and priced right. Had multiple service experiences over time and keep c More

by Ace2279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter
November 21, 2019

Service and new tires The work was completed as expected. Made it very easy for me to pick my car up after working hours. Another great experience at Chuck Anderson Ford More

by F1502014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Cody Schneiter, Josh Reeves
Nov 21, 2019 -

Chuck Anderson Ford responded

Thanks for the kind review! We enjoy working on your truck!

November 16, 2019

Quickly helped but over charged I was charged to replace lug nuts that were defective. The lug lug nuts were unable to be taken off with the furnished lug wrench More

by Doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Nov 19, 2019 -

Chuck Anderson Ford responded

Doc, I'm sorry you felt like you were overcharged for the removal of your lug nuts. I would highly suggest checking in to this: https://www.carcomplaints.com/news/2018/ford-lug-nuts-class-action-lawsuit.shtml

November 16, 2019

Fantastic visit as always, quick service! We went into the local dealership for repairs and regular maintenance. The service staff, front end sales and parts guys were all super nice , knowle More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Cody Schneiter, Dave Moorhead, Katy Davis, Heather Berger
Nov 16, 2019 -

Chuck Anderson Ford responded

Thanks for the fantastic feedback Mark! We're glad that we had the opportunity to earn and keep your business!

November 07, 2019

Excellent service and quality employees. We have purchased three trucks and our SUV from this dealership. The staff is friendly and well trained. The facility is clean and welcoming. They kee More

by jp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Rene Sisk, Heather Berger
Nov 14, 2019 -

Chuck Anderson Ford responded

Thanks for the kind words JP! We're happy to have earned your business!

October 30, 2019

Best service department They take such good care of my car. They are quick and communicate with me. I never feel like I am a bother. Best service departments in our area. More

by dawn pointer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Nov 01, 2019 -

Chuck Anderson Ford responded

Thanks Dawn for the feedback on your recent service visit!

October 30, 2019

Great service The service here is great. The employees are nice and friendly and very helpful. The room you can wait in is comfortable with coffee and tv. They d More

by Jojo58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Nov 01, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Jojo! We appreciate you trusting us with your vehicle needs!

October 26, 2019

Laid back and quick with what had to be replaced on my car. The people at Chuck Anderson Ford were extremely nice and understanding that I had to work nights. They worked very fast to replace a part on my car t More

by Kellyteegs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Oct 28, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit! We're glad you chose us! We look forward to your next visit!

October 25, 2019

Did not do what I told them to do Told them that there was a noise like a squeaky belt, they asked if I wanted diagnostics done, I said no just figure out what the noise was they More

by Tia
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Oct 25, 2019 -

Chuck Anderson Ford responded

Hi Tia! In order for us to be able to tell you what the noise is, we would have to diagnose it. I'm sorry that was not explained to you in a way where you understood it as such. Anytime we pull a vehicle in to the shop and takes up a bay, either warranty, a customer or the dealership (on our pre-owned vehicles) pay for it to be checked out (i.e. diagnosed).

October 23, 2019

Ford Focus repairs They were knowledgeable in answering the questions about my cars issues they kept me informed on the progress of the repairs. Friendly customer servic More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Oct 24, 2019 -

Chuck Anderson Ford responded

Karen, thanks for the kind words! We appreciate you visiting our service department and look forward to your next visit!

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