Chuck Anderson Ford - Service Center

Poor service. towed to another repair facility Cody is rude and doesn’t know how to provide good customer service. I called Monday morning to set up an appointment, gave Heather my cell phone numbe Cody is rude and doesn’t know how to provide good customer service. I called Monday morning to set up an appointment, gave Heather my cell phone number and my name and was told Thursday was the soonest they could get it in, but I was told if I got it to their lot earlier they might look at it sooner. I had the tow truck drop it off on Tuesday, tow truck driver gave Cody my information. Thursday around 3:00 I called and spoke to Heather and asked what they had found out about my 2013 Flex, she said that they didn’t know who the Flex belonged to and said that Cody was with another customer and he would call me back after he was done with them. Almost an hour later Still no call back from Cody, so my wife called and talked to Cody. He told my wife they could look at it on Friday. When she asked how many flexes they work on in a day he stated they work on 20 to 30 cars a day. She then asked again how many flexes do you work on in a day he said “what’s your point.” We then made the decision to not do business with chuck Anderson. I called the tow truck company and had them tow my Flex to another repair shop. An alternator, serpentine belt and a battery was the diagnosis Chuck Anderson Ford did not get my repair business and will never get my business repair or new car buying ever. More

Not the best but not the worst experience. Services were provided in an extremely timely manor, however, papers in my car were rumaged through. Thankfully, nothing of importance was in the pape Services were provided in an extremely timely manor, however, papers in my car were rumaged through. Thankfully, nothing of importance was in the papers. Nothing was returned the way it was when I brought the vehicle in. My radio stationed was changed, my steering wheel was moved, driver seat and mirror was also moved. My passenger seat was moved all the way back pressing against the car seat behind it causing the car seat to be squished. Had I not noticed this and was in an accident with my son it could have cause serious bodily hard or killed him. Being a place of professionals I would assume they would be professional about their work as well as everything else they do. I hope I have a good experience next time I go as I have a had good experiences before. More

Great service I am always treated very professionally. I recommend the service department every chance I get. Cody listens very well and gets the job done right. I am always treated very professionally. I recommend the service department every chance I get. Cody listens very well and gets the job done right. More

Above and beyond The representatives at this location are top notch. Through my interactions it was clear they are customer oriented. Great service at a fair price! I The representatives at this location are top notch. Through my interactions it was clear they are customer oriented. Great service at a fair price! I would highly recommend them! More

I drive an hour to get to this dealer. Great service! This dealership is honest. Very accommodating, and great service. I purchased my vehicle from this dealership and have used them for all my service. I This dealership is honest. Very accommodating, and great service. I purchased my vehicle from this dealership and have used them for all my service. I drive an hour to get to them, even though I am 5 minutes from another Ford dealership. I was not happy with the closer one. These guys are worth the drive! Thanks!! More

No issue resolved Took my truck in to the service center on a Friday with my check engine light on. It had shut off on me while I was driving Thursday evening and sayin Took my truck in to the service center on a Friday with my check engine light on. It had shut off on me while I was driving Thursday evening and saying engine over temp. After not being able to duplicate the check engine light or find what caused the sensor/truck to malfunction I was told that there wasn’t any more they could do. I was charge $119 dollars for nothing getting fixed and I didn’t get my truck back until Tuesday with no rental car provided due to no warranty claim able to be submitted. I worry about my truck doing the same thing again and getting me injured in a wreck or worse in the future More

Recall and quick. Very knowledgeable, all promises kept, quick turnaround, paper work easy to understand, one signature was all that was needed, coffee good, friendly, Very knowledgeable, all promises kept, quick turnaround, paper work easy to understand, one signature was all that was needed, coffee good, friendly, answered all questions, no pressure. More

Great Satisfaction They have always taken care of my Wife and I issues no matter what Vehical that we have had over 14 Years Thank you U They have always taken care of my Wife and I issues no matter what Vehical that we have had over 14 Years Thank you U More

Always accommodating Service my truck regularly always drop off and no problem service Truck always done in a timely manner with phone call and updates pleasant experience Service my truck regularly always drop off and no problem service Truck always done in a timely manner with phone call and updates pleasant experience always More