Chuck Patterson Toyota Dodge

Liz rocks Great communication, details, and follow up. She explains things well, is fun to talk with and knows cars. Makes you feel respected and included. This Great communication, details, and follow up. She explains things well, is fun to talk with and knows cars. Makes you feel respected and included. This is what service should be. More

New car sales I appreciated the sales service at Patterson. They were very knowledgable about the product, not pushy in the sales, and answered all of my question I appreciated the sales service at Patterson. They were very knowledgable about the product, not pushy in the sales, and answered all of my questions. More

Customer service They were able to make time for my service even though I did not have an appointment. Exceptional service. They went out of there way to assist me and They were able to make time for my service even though I did not have an appointment. Exceptional service. They went out of there way to assist me and my needs. More

Linda’a New Camry The sales staff were friendly and knowledgeable. I especially appreciated their patience with me when I had questions. I would definitely recommend t The sales staff were friendly and knowledgeable. I especially appreciated their patience with me when I had questions. I would definitely recommend the dealership to friends and family. More

The best people ever The easiest process I've ever bought a car it literally took No time at all to be out the door thank you for holding the car for 2 months for us you The easiest process I've ever bought a car it literally took No time at all to be out the door thank you for holding the car for 2 months for us you guys are awesome the red bow was icing on the cake my wife loves the car More

Happy with the purchase of my new Tacoma. I had Robbie on a previous occasion buying a 2014 Corolla. I was happy to see he was still working at Patterson's when I came in a few weeks ago to lo I had Robbie on a previous occasion buying a 2014 Corolla. I was happy to see he was still working at Patterson's when I came in a few weeks ago to look around for a Tacoma truck. Told Robbie that I wanted a Tacoma PRO, after talking with him, decided that a TRD Off Road would be easier to find and modify with the stuff I wanted. They found a TRD offroad in 1 of the 2 colors that I wanted. Robbie is helping me with getting the modifications that I wanted. I enjoyed the paperwork session with Eric, good personality, friendly. I have bought several vehicles from Patterson's before, will be back. More

Exceeded All Expectations Eric, Alisha, and the folks who worked with them made our shopping and purchasing experience really wonderful in every respect. They were knowledgeab Eric, Alisha, and the folks who worked with them made our shopping and purchasing experience really wonderful in every respect. They were knowledgeable, patient, and certainly went the extra mile for us. More

Fast and friendly Great service, great price. Received feedback quickly and there was no back and forth on price. Clearly communicated the options and was in and out. Great service, great price. Received feedback quickly and there was no back and forth on price. Clearly communicated the options and was in and out. More

Multi-Point Inspection Shaun was very helpful and friendly. We had no waiting time and had made an appointment ahead of time. We understood the results of the inspection. Shaun was very helpful and friendly. We had no waiting time and had made an appointment ahead of time. We understood the results of the inspection. The forms were helpful. He even texted us with the findings when the car was ready. More

Dishonesty and invasiohn of privacy! I took our 2009 Rav4 in for 90,000 mile service. The next day after we picked up the vehicle I noticed the r-rear wheel-cover missing. So I called t I took our 2009 Rav4 in for 90,000 mile service. The next day after we picked up the vehicle I noticed the r-rear wheel-cover missing. So I called the Service Writer that handled our paperwork and asked if he would check with the technician(s) that rotated the tires to see if it was there in that department. Without hesitation he ignored my request and immediately said that he would arrange for a complete new set for me, and I told him all I wanted was one wheel-cover. After his continuing insistence I finally agreed when he said I could pick them up in 3 days and he would call me. Well, after numerous contacts with the Service Writer and 3 weeks passing, I knew that I was getting a real "run-around" and stopped calling. In the meantime my wife informed me that when she picked up her Rav4 the radio had been turned on, her favorite radio station changed, the tone changed to all base and the volume turned up (invasion of privacy?). The last thing that ticked me off was instead of replacing the engine coolant as a 90k service recommends, they merely poured in a can of "coolant conditioner" and charged me $34.95. I checked and found coolant conditioners typically retails for 7 or $8. We have lived in Chico since 1979; raised a family and now have grand kids and g-grand kids, and don't you know that Chuck Patterson Toyota will be a prime discussion topic when we all get together. Never again will we buy vehicles or services from that "clip-joint" outfit. More