Chuck Patterson Toyota Dodge

This letter is in respose to the bad service that I was provided on 07/07/08. My truck was brought in for a A/C not working. I arrived at the dearlership on Weds. to make an appointment. Thurs returned for provided on 07/07/08. My truck was brought in for a A/C not working. I arrived at the dearlership on Weds. to make an appointment. Thurs returned for my 2:15 appointment. Waited for 2+ hours for the vehicle to get serviced. Then joesph approched me and told me that they had found the problem, but it was to late to fix, and I would have to make another appointment on Mon. Mon brought vehicle back 0730. At 1130 Jose called and told me that the A/C was working. I got in my vehicle and noticed that my dash had a crease. I then went back in and told Joseph. He said they would look into this. At 2:45 joseph told me that there was 2 options, they could heat the dash, but it might make it worse, or get a new dash. So I asked who is going to pay for this, he said that I had to because he wasn't sure if they did this. I then talked to the Service Manager and told him what had happened. He stated "well we can't make everyone happy." I would never recommend this dealership to anyone!!!!! More

SERVICE SUCKS, quality of work SUCKS, selection sucks, location sucks, parts selection sucks, prices all suck, total experience is not very pleasant. location sucks, parts selection sucks, prices all suck, total experience is not very pleasant. More