Chula Vista Ford

My husband and I went to the dealership to look at two Broncos. They advertised the price online for $63k each. When we got there they had marked up the price to $75k with a white handwritten piece of pap Broncos. They advertised the price online for $63k each. When we got there they had marked up the price to $75k with a white handwritten piece of paper. When we wanted to leave, the salesman offered $67k out the door. We said we would think about it. The salesman sent nonstop emails and texts for the next three weeks, confirming they still had the car and the $67k offer. They begged us to come back. This weekend we go back with our two young children. The same Bronco is there. Still no gas. Sales manager again offers the $67k out the door. We agree to buy the Bronco. We wait for the contract but they get behind and we have to get the kids lunch. The dealership finance person said she would email us the contract and we could docusign, then bring the check back without the kids and fill out all of the paperwork as we were cash buyers. I never heard back. I followed up multiple times that day asking for the contract. Nothing. Finally, that night Brando called me, one of the sales managers with whom I was dealing, and said he made mistake and he doesn't know if he will honor the offer he made on that Bronco but he can do it on another more expensive one. I said we don't want the other Bronco. The dealership offered that price on that car for three weeks and we accepted. He said okay, I will get it done. We have never heard back. This is the most unprofessional and unethical dealership I have ever dealt with. To harass us for weeks, then we finally accept the offer price and then they try to mark up the price. I wouldn't trust them. More

They are advertising vehicles that are not available for sale. Also received a run around when inquired about the F-150 Lighting. Not a positive experience and will not be a customer of this dealership. sale. Also received a run around when inquired about the F-150 Lighting. Not a positive experience and will not be a customer of this dealership. More

I bought a used 2022 Hyundai Sante Fe SEL from Luis I had my financing already done thru my credit union so I stated I wanted no hard inquiries on credit report. Well they ran it anyway! Luis and his manager my financing already done thru my credit union so I stated I wanted no hard inquiries on credit report. Well they ran it anyway! Luis and his manager Gerry? agreed to provide the missing emergency roadside kit and jack set that were missing have not heard back from either, Luis I was told no longer works there and Gerry will not return calls. DO NOT DEAL WITH THIS DEALERSHIP! I will also be reporting them to Ford main site. More

Showed up to pick up my long-awaited Bronco, only to be received by the Sales and General Manager, Kamram Syed, telling me that my now $46K MSRP was listed at $59.5 due to their added dealer markup and "ac received by the Sales and General Manager, Kamram Syed, telling me that my now $46K MSRP was listed at $59.5 due to their added dealer markup and "accessories" which included a car alarm/theft deterrent, nitro in the tires, some code security etching in the window, etc. items that according to them go on EVERY vehicle they sell. Can't believe that after placing the order and a deposit on January 7, 2021, they had the gall to pull this one. They said that they were doing me a "favor" by giving me a special price since these trucks are going for +$15k over. After having to control myself with the belligerent General Sales Manager, I walked out of the worst experience of customer service anyone could ever have. They indicated that the dealership was under new ownership and they had no previous letter or documentation that the vehicle was to be sold at MSRP, even though I had a copy of the order/spec sheet and a credit card voucher from the deposit. If Ford is allowing dealers to pull off things under their noses, it says a lot about their brand. More

terrible experience overall. They just want to make the sale and do not care about custom service once they get your money. We purchased our EV( Mustang MachE) almost 3 months They just want to make the sale and do not care about custom service once they get your money. We purchased our EV( Mustang MachE) almost 3 months ago and still did not get our title or plate. They had the stupid suggestion to ask us to drive to get a smog check for an EV and claimed that is the reason for delay in getting our title and plate. No one is accountable and keeps passing us to the next person and we still did not get our answers and almost 3 months later no plate and no title. More

Had at test drive scheduled for a Mach e. Arrived and the person we had an appointment with was with another customer and unable to attend to us. Someone else did and they mentioned that the car model we had person we had an appointment with was with another customer and unable to attend to us. Someone else did and they mentioned that the car model we had booked an appointment for was not available for a test drive. Utter waste of time. More

I have very bad experience they sold me a bad car. Many problems . What a fraud. Mr gomez. I m going to start writing people has to aware how this people from ford chula vista main. Sold cars with a lot o problems . What a fraud. Mr gomez. I m going to start writing people has to aware how this people from ford chula vista main. Sold cars with a lot of problems and used . I don't go to stop please don't sign any contract. Mi name is martha mr Gomez'. Rememberme how many times I went to his store and only make feel like trash .is a shame. More