Chula Vista Ford

I brought my truck to Chula Vista Ford for an oil light issue that was never fixed, despite being told otherwise. The problem only got worse—my radio, Bluetooth, and sensors stopped working—and I was told issue that was never fixed, despite being told otherwise. The problem only got worse—my radio, Bluetooth, and sensors stopped working—and I was told the part was on backorder for months. Despite being under warranty, I was not provided a rental vehicle and was left driving my malfunctioning truck for nearly three months. Communication was equally poor. Every time I called, my service advisor was unavailable, and promises of call-backs were ignored. Only after I demanded the part number did the “backorder” suddenly disappear and the part became available. When I finally got my truck back, it had been returned in unacceptable condition. My belongings were tossed around, my dashcam was unplugged, and my phone mount was moved. This dealership showed no professionalism, no urgency in resolving issues, and no respect for my property. I do not recommend Chula Vista Ford for any service or purchase. More

Excellent service as always! Darren, my service advisor, is great! Love that there is a shuttle service many dealerships have discontinued. Darren, my service advisor, is great! Love that there is a shuttle service many dealerships have discontinued. More

Daron was very quick and super thorough! Also really friendly and would highly recommend to others! Also really friendly and would highly recommend to others! More

JOHN STEVENS KNOWS HIS STUFF ABOUT F150'S . HE MADE THE EXPERIENCE ENJOYABLE. TOOK 2 HOURS FOR MY OIL CHANGE AND INSPECTION WHEN I MADE A RESERVATION. BUT REALLY WHO LIKES THERE FAST FOOD HE MADE THE EXPERIENCE ENJOYABLE. TOOK 2 HOURS FOR MY OIL CHANGE AND INSPECTION WHEN I MADE A RESERVATION. BUT REALLY WHO LIKES THERE FAST FOOD MEAL R8GHT AWAY WHEN YOU PULL UP TO THE DRIVE THREW WINDOW! NOT ME THATS FOR SURE! ALSO THEY ARE 100 PERCENT WAY AHEAD OF KERNEY MESA FORD. JUST EXPERIENCE THE DIFFERENCE PLEASE. THANK YOU More

Our Service advisor was fast to give us the car diagnose. He was just excellent He was just excellent More

John was very helpful and polite. My experience was overall fantastic and I will gladly bring my vehicle back to this dealership for future service. My experience was overall fantastic and I will gladly bring my vehicle back to this dealership for future service. More

Dropped off for oil change and code scan on transmission. Said pick up in 2 days took 5, when called for update they said they will have person call me and never recieved call back. They wanted 2k for simple Said pick up in 2 days took 5, when called for update they said they will have person call me and never recieved call back. They wanted 2k for simple fix, I took somewhere else for 600. For oil change they didn’t put sticker on window, and I requested they put air in tire and that didn’t happen. Only good thing is say is staff are respectful. More

Great personnel! Whenever we have any doubts or questions, they are quick to help in a caring manner :) Whenever we have any doubts or questions, they are quick to help in a caring manner :) More

Hands down excellent service for sales quick and easy with alot of information towards the vehicles being sold. with alot of information towards the vehicles being sold. More

Always happy with Chula Vista Ford. Alrhough I will probably never purchase a Gird again because of the problems I’ve had with my current car, the dealership itself is always fantastic, Alrhough I will probably never purchase a Gird again because of the problems I’ve had with my current car, the dealership itself is always fantastic, personable and understanding, LOVE their service dept! Hands down one of the best. Just wish I didn’t have to see them so often More