Chula Vista Ford

Worst customer service Made an appointment for service at this dealership. I purchased my vehicle new here, they said one hour. An hour and ten minutes later, I asked where Made an appointment for service at this dealership. I purchased my vehicle new here, they said one hour. An hour and ten minutes later, I asked where they were at and they showed me my car waiting to be washed, I told them I could live without the wash and they brought it around. They then told me they don’t know what happened but my car was not serviced and it would be another hour. No apology. Asked to speak to service Manager and all he said was that the computer messed up and I was the third person that happened to. Called and left message with GM and he didn’t even have the decency to call me back. I would not go to this dealership or any of its family of dealerships. This was by far THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! More

recall done I was extremely upset when I wrote my previous review of Penske Ford. The general manager reached out to me and put me in touch with Victor Torres. I I was extremely upset when I wrote my previous review of Penske Ford. The general manager reached out to me and put me in touch with Victor Torres. I assume he's the Service Manager. He got approval for the recall repair and within a couple of days it was done. He was very courteous and treated me like i mattered. Thank you. More

EXCELLENT CARLOS WAS AWESOME...COULD NOT HAVE HAD A BETTER EXPERIENCE. TOOK THE TIME TO LISTEN AND HELPED FIND ME THE RIGHT VEHICLE. HE WAS VERY EFFICIENT AND CARLOS WAS AWESOME...COULD NOT HAVE HAD A BETTER EXPERIENCE. TOOK THE TIME TO LISTEN AND HELPED FIND ME THE RIGHT VEHICLE. HE WAS VERY EFFICIENT AND VALUED MY TIME. More

Customer Service Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks Carlos and Kim, D. Landers Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks Carlos and Kim, D. Landers More

Mario and team are AMAZING!! Mario and Eddie were amazing!! I bought a Mustang GT 5.0 and couldn't have been happier!! Thank you so much for the red carpet treatment!!! If you nee Mario and Eddie were amazing!! I bought a Mustang GT 5.0 and couldn't have been happier!! Thank you so much for the red carpet treatment!!! If you need a new car go see them!! They are the best!! More

Great experience! Shout out to Mario and his team over at Fuller Ford for making the process smooth and quick! They were all so friendly, helpful and knowledgeable. I d Shout out to Mario and his team over at Fuller Ford for making the process smooth and quick! They were all so friendly, helpful and knowledgeable. I definitely recommend checking out Fuller Ford! More

Best Team at Fuller Ford in CV We had a great experience here buying my sons car. The service was wonderful and the people were great. They made us feel very comfortable and answere We had a great experience here buying my sons car. The service was wonderful and the people were great. They made us feel very comfortable and answered all our questions thoroughly. They helped up pick the right car car for the best price, extremely happy with their services and friendliness. It was an awesome experience so happy we ended up here. More

the best staff Good morning , I just want to thank the team of fuller ford for the good service and quality in their work, are the best , best regards Good morning , I just want to thank the team of fuller ford for the good service and quality in their work, are the best , best regards More

Newschool wins in this business Second car we have purchased from Ed. He has taken me seriously when I said I don;t want to spend any more time than necessary and the negotiation pr Second car we have purchased from Ed. He has taken me seriously when I said I don;t want to spend any more time than necessary and the negotiation process is not what I want. I asked if the numbers I was willing to pay were doable and if not propose options. Otherwise I had no pressure to buy or lease (last vehicle was a lease). Ed through some options together and made a fair offer. From there it went very quick. Basically in and out in about an hour and a half excluding the hour we initially spent on site for a test drive and initial early discussion on incentives and options. Ed gets to the point and makes the process as quick and painless as possible. More

excellent This dealership is outstanding in quality of service and treatment to customers (I have bought 3 mustangs allready in the 7 years that I have beeing b This dealership is outstanding in quality of service and treatment to customers (I have bought 3 mustangs allready in the 7 years that I have beeing bussines with them ) the personnel will do anything nessesary to help you get a new car and once that you owe a veichle will keep it up to speed with the service needed (no less) and the right price More