Chula Vista Ford

Great service! The pick-up and drop -off were a huge help!!!Thank you Ford of Chula Vista!!! The pick-up and drop -off were a huge help!!!Thank you Ford of Chula Vista!!! More

I've been a customer for a good while now and my number 1 reason is great customer service. I trust my technicians opinion and when he gives me a recommendation I gladly accept it. He's helping me keep a old reason is great customer service. I trust my technicians opinion and when he gives me a recommendation I gladly accept it. He's helping me keep a old vehicle on the road. More

I had an amazing experience with Chula Vista Ford’s pickup and delivery service! Having my vehicle serviced has always meant coordinating rides, waiting around, or figuring out transportation back home pickup and delivery service! Having my vehicle serviced has always meant coordinating rides, waiting around, or figuring out transportation back home. This service completely eliminated that hassle. The team picked up my car, completed the service, and delivered it back to me when it was finished—making the entire process incredibly convenient and stress-free. The communication was excellent, and everything went smoothly from start to finish. Thank you, Chula Vista Ford, for going above and beyond and making customer service this easy. This is a game-changer, and I highly recommend it! More

Chula Vista Ford botched up my request (twice) to get a quote for service. I was being handed off to different departments and not getting and answers. Chula Vista Ford called me to schedule routine servic quote for service. I was being handed off to different departments and not getting and answers. Chula Vista Ford called me to schedule routine service in which I was able to speak to the service manager who clearly was upset with my situation and quickly got me to a service advisor to give me a quote. His give a care attitude is what kept me coming back. My service advisor Darren is beyond awesome and took care of my requests and kept me informed throughout the day. More

John was great. He was very professional and nice. He kept great contact with me and informed me as my car was being worked on. I don’t remember the name of the man He was very professional and nice. He kept great contact with me and informed me as my car was being worked on. I don’t remember the name of the man that shuttled me to and from home, but he was so sweet and kind. Everything about my visit to ford was awesome and my car looked great. More

Excellent service, very professional, polite personal and helpful. I like it. I recommend i highly recommend it helpful. I like it. I recommend i highly recommend it More

They’re really reliable. I’ve had my service done a couple times now and John Stevens is a great ethical guy. I’ve had my service done a couple times now and John Stevens is a great ethical guy. More

Horrible service center, does not care about customer! Needs new management. Andre the service advisor needs fired. Needs new management. Andre the service advisor needs fired. More

Their phone service to reschedule appts is just great! The staff was very friendly and attentivr, Shout out to Darren! Who worked diligently to perform the work and recalls all at the same time in less th The staff was very friendly and attentivr, Shout out to Darren! Who worked diligently to perform the work and recalls all at the same time in less than 2 hours, he also found me all the possible savings! I left so happy, best service team ever. More

I recently brought my Bronco Sport in for servicing because engine light went on, my automatic brakes light wasn't working correctly, I was incredibly impressed by the professionalism and efficiency of because engine light went on, my automatic brakes light wasn't working correctly, I was incredibly impressed by the professionalism and efficiency of Andre Rensonnet. The advisor (Andre Rensonnet) clearly explained the recommendations, The work was completed faster than expected. He recommended me getting new back brakes and he diagnosed the rest of the engine and tightened up everything that needed to be taken care of. Unfortunately the next day, the engine light turned on again and the automatic brake light wasn't working again there was a humming noise so the next day I returned it. I brought it in the morning time with my grandson and they immediately got me a shuttle with my grandson and got me home safely while they worked on it. Home pick up and deliver of your vehicle is amazing!! One great reason I will always use the Ford service in Chula Vista! Three hours later they called me up and much to my excitement and a lot of test driving, diagnostics, and actually seeing the lights go on, they were able to come up with a conclusion and the exact part that they ordered for me to get it fixed. They (Andre Rensonnet & team) are an exceptional, transparent customer service that genuinely values your time! Thank you Ford Sevice Department!!! More